Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. The Lidl Return Scheme trial will run in participating Glasgow stores from 8 February to 11 August.

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Shopping Visual Merchandising Returns Supermarket 162

Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. The two shops will carry an assortment of maternity and nursing apparel from leggings to bras, with associates on hand to provide complimentary bra fittings, style advice and other assistance.

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Returns Location Wholesale Apparel 243

Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

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Shopping Checkout Visual Merchandising Consumer 277

Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

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Shopping Outdoor Fulfillment Returns 245

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 258

Retail TouchPoints

DECEMBER 14, 2020

Ecommerce is unlikely to ever fully return to pre-pandemic levels, and retailers need to plan for just how buying habits will change, and what that means for getting their inventory into the right place at the right time. “I Production is No Longer a Challenge, but Logistics Remain Strained.

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Shopping Merchant Services Fulfillment Returns 298

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

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Location Shopping Fulfillment Grocer 306

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

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Shopping Promotions Kiosk Location 263

Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

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Shopping Finance Supermarket Management 262

Retail TouchPoints

MARCH 22, 2024

Food retailers alone lose more than 2 million shopping carts every year. Whether stolen or blown away by the wind, shopping carts can block empty parking places and intersections as well as ditches and storm drains. Traditional shopping carts also expose their stores to possible fines. What are Smart Carts?

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Returns Customer Experience Shopping Wholesale 234

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

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Returns Fulfillment Checkout Marketing 197

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

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Store Operations Shopping Inventory Management Returns 74

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Returns Fulfillment Shipping Checkout 213

Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. and Canada, said that traffic at its domestic centers returned to 99% of pre-pandemic levels in January. shopping centers — Meriden, Siesta Key and Sunrise — as part of a consolidation effort in 2020.

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Returns Consumer Shopping Planning 162

Retail Wire

MAY 18, 2021

has raised its annual sales and earnings forecast based on a number of factors: stores operating on pre-pandemic terms, pent up shopping demand, increased disposable income and optimism around personal finances and the direction of the U.S. The department store operator announced that same-store sales jumped 63.9

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Returns Department Stores Finance Store Operations 100

Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. You walk into these stores and there’s so much variety — different qualities and different styles.”

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Shopping Customer Experience Shipping Consumer 242

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

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Store Layout Accessories Location Promotions 240

Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance. Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses.

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Location Kiosk Returns Shopping 232

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 279

Retail Gazette

MAY 16, 2024

The tie-up aims to improve store operations, drive greater efficiency for staff and provide shoppers with more efficient and effective service. Firstly, using generative AI to create a more interactive online shopping experience and improve customers’ search experience, which will make shopping more efficient and engaging.

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Grocer Supermarket Planning Store Operations 99

Retail TouchPoints

MARCH 4, 2021

For example, establishing social distancing measures and offering contactless experiences for in-store shoppers, or expanding digital and mobile shopping options to include in-store or curbside pickup for online shoppers. Now this shopper has either moved online or wants some reassurance that returning to the store is safe.

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Shopping Grocer Accounting Store Operations 237

365 Retail

MAY 17, 2024

This collaboration aims to enhance store operations, boost efficiency for employees, and provide superior service to customers, ultimately delivering stronger returns for shareholders under Sainsbury’s Save and invest to win programme. J Sainsbury plc and Microsoft Corp.

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Grocer Returns Store Operations Customer Experience 62

Retail TouchPoints

OCTOBER 25, 2023

One big reason is that the nature of holiday shopping — with many consumers shopping for others and making purchases across multiple categories — gives retailers a golden opportunity to impress, and possibly retain, new customers. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic.

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Customer Experience Returns Checkout Shopping 315

I Vend

AUGUST 13, 2023

They put customer requirements at the heart of store operations – whether that’s merchandise, functionality online store functionality, omnichannel retail transactions, returns policy, payment options, in-store service, or tailored loyalty programs.

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Payment Services Point of Sale Inventory Management Supply Chain Management 98

Inside Retail

AUGUST 25, 2023

Camilla, an Australian luxury resort wear brand, has entered the duty-free store operated by Heinemann Australia at Sydney Airport as part of a new pop-up campaign.

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ATS Department Stores Accessories Fashion 130

Retail TouchPoints

JANUARY 5, 2021

While last-minute shopping was lower than usual, post-season shopping trips can expect strong tailwinds. 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns. Commensurate with the ecommerce increase, I think we’ll see just a little bit of an elevated rate of returns,” said Anderson. “It

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Drop-Shipping Merchant Services Returns Shipping 256

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” Toys ‘R’ Us marked its initial return to U.S. The new stores will open in prime locations that complement the existing Macy’s retail footprint, according to the company.

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Planning Specialty Retailers Shipping Returns 277

Retail Next

OCTOBER 23, 2019

Having a clear return policy in place is good for your business. Research shows that 27 percent of consumers are willing to make a significant purchase from a store that offers free return shipping. Unfortunately, returning products has become a bad habit of so many consumers. Set a Price Limit for Product Returns.

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Returns Shipping Finance Consumer 52

Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. IT glitches are more common throughout the retail industry than we think.

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Payment Services Checkout Customer Experience Returns 253

Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels).

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Store Operations Returns Customer Experience Location 173

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Baird: A lot of store renovation efforts are being driven by the expanded role of the store. Are consumers returning products less often?

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 268

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience.

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Comparison Shopping Consumer Shopping Customer Experience 250

Retail TouchPoints

APRIL 18, 2023

Petco has launched an in-store recycling pilot in approximately 40 stores that will collect plastic waste from customers as well as its own operations. This has been implemented across all stores not impacted by local bag bans or tax ordinances.

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Accessories Returns Shopping Location 233

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers.

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Sporting Goods Fulfillment Returns Store Layout 292

Wiser

APRIL 5, 2024

Digital advancements have significantly improved online shopping, spotlighting the in-store experience as a pivotal element for fostering trust and loyalty. Despite the allure of online shopping, a significant consumer segment still shows a pronounced preference for the tactile nature of in-store experiences.

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Store Operations Consumer Returns Customer Experience 78

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. As a result, retailers are focused on removing unnecessary contact from the shopping journey. There is no ‘returning to normal’. They’re feeling guarded and looking to minimise contact with strangers. A Catalyst for Change.

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Payment Services Fulfillment Store Operations Consumer 283

Retail TouchPoints

MARCH 7, 2024

It needs to be designed in a way that’s fun and relaxing, to encourage me to return again and again. It’s a place where you want to spend three or four hours , and if you do, you’ll likely get something to eat and drink and maybe do some shopping. RTP: How would that apply in a retail setting?

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Outdoor Fulfillment Shopping Marketing 263