Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

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Retail TouchPoints

MARCH 22, 2024

Food retailers alone lose more than 2 million shopping carts every year. Whether stolen or blown away by the wind, shopping carts can block empty parking places and intersections as well as ditches and storm drains. Traditional shopping carts also expose their stores to possible fines. What are Smart Carts?

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Retail TouchPoints

SEPTEMBER 12, 2022

all of whom are retail and design veterans with 20+ years of furniture industry experience. But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising.

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Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker.

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Retail TouchPoints

DECEMBER 14, 2020

Ecommerce is unlikely to ever fully return to pre-pandemic levels, and retailers need to plan for just how buying habits will change, and what that means for getting their inventory into the right place at the right time. “I Experience Will Be Top of Mind in the Post-COVID Environment.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

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RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Happy customers are the key to the success of your retail business.

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Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. Legacy technology is all too often to blame.

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Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

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Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Baird: A lot of store renovation efforts are being driven by the expanded role of the store. customer experience).

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Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

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Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

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Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

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Retail TouchPoints

APRIL 18, 2024

The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance.

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Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels).

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I Vend

AUGUST 13, 2023

So the first common feature we see in successful retailers is their customer-centricity. They put customer requirements at the heart of store operations – whether that’s merchandise, functionality online store functionality, omnichannel retail transactions, returns policy, payment options, in-store service, or tailored loyalty programs.

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Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience.

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Retail TouchPoints

MARCH 4, 2021

For example, establishing social distancing measures and offering contactless experiences for in-store shoppers, or expanding digital and mobile shopping options to include in-store or curbside pickup for online shoppers. This shopper has grown accustomed to personalized shopping experiences with their favorite retailers.

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365 Retail

MAY 17, 2024

This collaboration aims to enhance store operations, boost efficiency for employees, and provide superior service to customers, ultimately delivering stronger returns for shareholders under Sainsbury’s Save and invest to win programme. J Sainsbury plc and Microsoft Corp.

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Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers.

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Retail TouchPoints

NOVEMBER 17, 2021

This seemed like a significant blow to brick-and-mortar retail, were it not for an unavoidable truth: shoppers, by and large, did not want to do their shopping online — most felt compelled to, whether due to store closures, safety concerns or restrictions on movement and commerce. trillion in retail sales in 2021.

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Wiser

APRIL 5, 2024

As retail continues to evolve, the demand for an integrated omnichannel experience has become a staple expectation among consumers. Digital advancements have significantly improved online shopping, spotlighting the in-store experience as a pivotal element for fostering trust and loyalty.

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Store Operations Consumer Returns Customer Experience 78

Retail Next

OCTOBER 5, 2020

The COVID-19 pandemic has thrown much of what we thought we knew about consumers’ shopping habits into somewhat of a whirlwind. With customers now becoming much more discerning when it comes to making purchases, the importance of a great customer experience is perhaps more important than ever.

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Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. After successfully implementing ship-from-store services, Build-a-Bear and Deck Commerce introduced buy online, pickup in-store (BOPIS) and buy online, return in-store (BORIS) services.

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Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

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Retail TouchPoints

APRIL 5, 2023

“We are in a unique position to serve our customers and members however they want to shop, which will fuel continued growth,” said Doug McMillon, President and CEO of Walmart in a statement. “As

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Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

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Retail TouchPoints

APRIL 18, 2023

Petco has launched an in-store recycling pilot in approximately 40 stores that will collect plastic waste from customers as well as its own operations. This has been implemented across all stores not impacted by local bag bans or tax ordinances.

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Retail TouchPoints

MARCH 7, 2024

It needs to be designed in a way that’s fun and relaxing, to encourage me to return again and again. It’s a place where you want to spend three or four hours , and if you do, you’ll likely get something to eat and drink and maybe do some shopping. RTP: How would that apply in a retail setting?

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Retail TouchPoints

JANUARY 11, 2023

If you’re looking to drive change, specifically in your stores, embrace a circular lighting approach. It can help maximize the reusability and extension of the lighting installation, enabling you to incrementally reduce your environmental impact and enhance the shopping experience for your customers at the same time.

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Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

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Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.

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Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. As a result, retailers are focused on removing unnecessary contact from the shopping journey. There is no ‘returning to normal’. They’re feeling guarded and looking to minimise contact with strangers. A Catalyst for Change.

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Retail TouchPoints

SEPTEMBER 19, 2023

With positive feedback from customers and arena executives, the new technology will now be deployed at Lumen Field, home of the Seattle Seahawks, at the new Seahawks Pro Shop Outlet for the 2023-24 NFL season. No queues or scanning products ultimately means an improved, differentiated and frictionless customer shopping experience.”

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