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Dial up your customer experience with these contact centre solutions

Inside Retail

In this article, we talk about ways that a contact centre partner can support you in delivering an exceptional customer experience to your end customers. An outsourced contact centre partner allows businesses to scale resources up or down dynamically in response to fluctuations or demand. Here, the choice is pretty clear.

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Close contact rules change in NSW, QLD to get critical staff back to work

Inside Retail

As several key industries begin to buckle under the weight of the staffing shortages caused by the rising tide of Covid-19 cases sweeping Australia, the NSW and QLD State Governments have redefined work restrictions for close contacts.

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AFGC demands consistent, nationwide rules on Covid close contacts

Inside Retail

Nationally consistent rules for managing Covid close contacts among essential workers are urgently needed, according to the Australian Food and Grocery Council (AFGC). The NSW, Queensland and Victorian state governments have relaxed isolation requirements for some close contacts of Covid-19-positive people after lobbying by the AFGC.

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Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The Australian Competition and Consumer Commission (ACCC) issued two infringement notices in relation to the statements made on the brand’s returns page on February 21.

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Apparel retailer Tiger Mist fined for misleading consumers over returns

Inside Retail

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items. The Australian Competition and Consumer Commission (ACCC) issued two infringement notices in relation to the statements made on the brand’s returns page on February 21.

Apparel 246
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Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures

Retail TouchPoints

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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“Use it or lose it”: How local precincts are faring amid return to the CBD

Inside Retail

Despite significant efforts to entice workers back to the CBD, she said a full time return back to the city hasn’t materialised as people continue to work from home. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels. This certainly has positive impacts on local businesses.”

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