Retail Gazette

MARCH 27, 2024

M&S has named Morrisons retail operations boss Jayne Wall as its new director of central store operations. “I am looking forward to being part of that high-performing team and bringing all my stores experience to support the business’ ambitious growth plans.”

Store Operations 69

Store Operations Grocer Supermarket Planning 69

Retail TouchPoints

MAY 6, 2024

By using an AI-enabled software solution to pre-cool the store before a planned energy reduction, the retailer ensures the event doesn’t impact customer comfort. This enables an “ S 3 ” strategy that improves the Safety, Service and Sustainability of their multi-site retail operations and impacts their top and bottom lines.

Store Operations 258

Store Operations Management Location Customer Experience 258

365 Retail

DECEMBER 15, 2022

Despite retailers enter ing the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being under cut on price from online competition , Sony Professional Solutions Europe has found.

Store Operations 80

Store Operations Customer Experience Promotions Management 80

365 Retail

JANUARY 24, 2024

With e-commerce reshaping how we shop, it’s a wake-up call for traditional retailers to advance their methods. By weaving these technologies into their day-to-day, retailers are crafting shopping experiences that are not just current but ahead of the curve. The key is balancing the tech with the human element of retail.

Store Operations 52

Store Operations Apparel Shopping Fashion 52

365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

Store Operations 52

Store Operations Payment Services Grocer Supermarket 52

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Store Operations 303

Store Operations Shopping Marketing Management 303

Retail Next

FEBRUARY 12, 2020

Retail is a tough business. In this new era of shopper-led retail, retailers are forced to operate at peak efficiencies, optimizing the shopper experience by wisely investing a limited amount of resources – employees, time and money.

Store Operations 59

Store Operations ATS 59

Cisco Retail

JANUARY 26, 2024

Understanding how to best serve customers is a primary focus for retailers. Retailers need to know what their customers are buying, when they’re b… Read more on Cisco Blogs However, gaining this understanding can be complex.

Store Operations 97

Store Operations 97

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more.

Advertising 248

Advertising Store Operations Merchant Services Wholesale 248

Retail Dive

JANUARY 9, 2024

Steve Deckard will transition into an “expanded role” as Steve Sunderland prepares to depart from the retailer later this month.

Store Operations 80

Store Operations 80

RIS News

JUNE 7, 2023

The specialty gift retailer is modernizing in-store operations with the implementation of a revamped cloud-based point-of-sale infrastructure.

Store Operations 52

Store Operations Point of Sale 52

Retail Times

SEPTEMBER 5, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! SymphonyAI Retail CPG, a SymphonyAI vertical, today announced it has been selected by U.K. Retail Times - Retail news, reports, analysis & comment

Store Operations 40

Store Operations 40

Retail TouchPoints

MARCH 18, 2024

In addition to the safety risk to employees and customers alike, workplace violence incidents are costly to retailers. Despite these statistics, many retailers still don’t have functional workplace violence plans. My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot.

Planning 279

Planning Loss Prevention Management Location 279

Retail Dive

AUGUST 12, 2021

The rupture follows similar maneuvers at HBC's other retailers, Saks Fifth Avenue and its off-price Saks Off 5th, and runs counter to retail trends.

Store Operations 119

Store Operations Retail Trends ATS 119

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. However, most are still relying on legacy traffic counting solutions that don’t measure some of the important metrics that retailers need.

Fulfillment 303

Fulfillment Fashion Shopping Management 303

Retail TouchPoints

MAY 23, 2023

Retail TouchPoints  and Design:Retail have unveiled the 2023 winners of the annual 40 Under 40 Awards , representing a dynamic and diverse class of executives who have contributed to industry progress. Nominees were assessed for their overall contributions to their businesses and their positive impact on the retail industry.

Visual Merchandising 290

Visual Merchandising Jewelry Marketing Management 290

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Moreover, ethical AI training in retail should also focus on inclusivity.

Customer Experience 332

Customer Experience Supply Chain Management Promotions Advertising 332

Inside Retail

MAY 24, 2022

Gold Coast Airport will add 14 more retailers to its existing and new terminals as part of a broader expansion project. This retail refresh is the missing piece for Gold Coast Airport and will further improve the experience for our passengers, as travel rebuilds and connections are re-established,” he said.

ATS 244

ATS Store Operations 244

Retail Pro

NOVEMBER 24, 2021

The struggle is real for customers hoping to take some of the legwork out of shopping by researching products online before heading to a store – only to make the drive and discover the product they decided on isn’t available, … Continue reading → The post 6 Ways to connect your physical and digital store operations for better omnichannel (..)

Store Operations 74

Store Operations Shopping Inventory Management Returns 74

Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

Payment Services 230

Payment Services Inventory Management Checkout Loss Prevention 230

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. Retail TouchPoints (RTP): How do you define customer engagement?

Outdoor 274

Outdoor Fulfillment Shopping Marketing 274

Retail TouchPoints

MAY 9, 2024

The privately owned family business, long known as a premiere music retailer, is exploring options that could include selling its ecommerce operations and related IP as well as its “Samson” wholesale business. Launched by my grandparents in 1924, Sam Ash is one of the best-known and most iconic brands in the history of U.S.

Wholesale 213

Wholesale Planning Merchandise Store Store Operations 213

Retail TouchPoints

JULY 21, 2022

PFS’ RetailConnect aims to enable retailers to fulfill ecommerce orders from brick-and-mortar stores efficiently and without disrupting ongoing store operations.

Fulfillment 245

Fulfillment Shipping Store Operations Fashion 245

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Accounting 255

Accounting Sporting Goods Store Operations Customer Experience 255

Retail TouchPoints

MAY 3, 2024

Now the retailer is focused on enriching its omnichannel strategy and experience by implementing the following solutions: Caper Carts will roll out at select Save Mart and Lucky stores in the coming months, followed by a broader rollout later in 2024.

Grocer 249

Grocer Advertising Management Consumer 249

Inside Retail

FEBRUARY 20, 2024

The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio. What lessons can retailers learn from Starbucks’ efforts? Starbucks isn’t the only retailer taking steps to be more accessible.

Store Operations 130

Store Operations Point of Sale Location Fashion 130

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail Times

OCTOBER 24, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Retail Times - Retail news, reports, analysis & comment

Store Operations 40

Store Operations Planning Space Planning 40

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. As demand for sustainability grows, retailers are tasked with reimagining their strategies to embrace eco-friendly solutions.

Consumer 252

Consumer Apparel Visual Merchandising Store Operations 252

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

Consumer 281

Consumer Customer Experience Checkout Shopping 281

Retail TouchPoints

APRIL 20, 2023

Amazon has launched the Anti-Counterfeiting Exchange (ACX), a collaborative platform that allows retailers to share information about confirmed counterfeiters in order to make it more difficult for them to move among different stores.

Accounting 258

Accounting Store Operations Shopping Customer Experience 258

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

Checkout 225

Checkout Payment Services Store Operations Customer Experience 225

Retail Focus

NOVEMBER 1, 2023

Phantom inventory is causing UK shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest data from Retail Insight , the leading provider of store operations execution software.

Grocer 147

Grocer Store Operations Supermarket Shopping 147

Retail Dive

JANUARY 5, 2022

Uncertainty prevails in the new year as COVID-19 surges nationwide, leading some retailers to temporarily close locations or cut hours.

Store Operations 99

Store Operations Location 99

Retail Focus

FEBRUARY 12, 2024

Imagine walking into a store where the lights adjust automatically as the day progresses, shelves notify staff when inventory is low, and digital signs change based on who’s looking at them. This is the promise of IoT and AI in retail design. In retail, this means everything from smart shelves to interactive fitting rooms.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130

Retail TouchPoints

JUNE 14, 2021

Rite Aid has promoted Andre Persaud to the role of Chief Retail Officer. Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. and Canada.

Supply Chain Management 270

Supply Chain Management Store Operations Management Promotions 270