Inside Retail

MARCH 3, 2024

DHL Supply Chain is delighted to sponsor the category of Omnichannel Retailer of the Year for retailers in Australia and New Zealand – an accolade that recognises retailers at the forefront of excellence in customer experience. The retail sector is contending with an increasingly complex and dynamic environment.

Inventory Management 130

Inventory Management Customer Experience Returns Management 130

Retail TouchPoints

MARCH 16, 2023

BJ’s Wholesale Club has entered a partnership with Simbe to roll out the solution provider’s automated business intelligence robot, Tally, to all 237 stores. The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights.

Wholesale 278

Wholesale Location ATS Inventory Management 278

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. Becoming proficient at navigating these obstacles is key to protecting retail profits. Five Key Automated Threats Impacting Retailers’ Bottom Line.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Inside Retail

MARCH 21, 2024

When UK and Irish discount book, games and toy retailer The Works set out to improve the accuracy and efficiency of its inventory management across its stores it turned to Zebra Technologies to revolutionise its back-end management system. Customers want immediate fulfilment.

Inventory Management 130

Inventory Management Management Fulfillment Promotions 130

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Store Operations Shipping Fulfillment Store Layout 277

Inside Retail

AUGUST 21, 2023

While the world may slowly be returning to normal in the post-pandemic era, retailers worldwide continue to face labour shortages in customer-facing roles. A recent study by Deloitte found that 74 per cent of executives heading major global retail companies expect shortages in customer-facing positions.

Payment Services 246

Payment Services Management Store Operations Returns 246

Retail TouchPoints

SEPTEMBER 14, 2023

Like many retailers, Pacsun is focusing on efficiency — and that means getting products to customers as quickly and easily as possible. The youth fashion and lifestyle brand is tapping Cart.com ’s logistics expertise and order and inventory management capabilities to support all its U.S. fulfillment operations.

Fulfillment 259

Fulfillment Clienteling Inventory Management Point of Sale 259

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Inside Retail

NOVEMBER 6, 2023

In an era when customers are demanding more personalised interaction and service from retail staff, there is no longer any room for inefficiencies in in-store execution. With real-time task management and peer-to-peer communication solutions, you can deliver the speed, power and ease your workforce needs to lift productivity and service.

Inventory Management 299

Inventory Management Promotions Management Shipping 299

Retail TouchPoints

OCTOBER 7, 2021

The solution was designed to help retailers achieve perfect inventory visibility, with zero waste and no losses, by tracking every unique item movement throughout the supply chain and collecting data in a cloud-based inventory repository.

Loss Prevention 256

Loss Prevention Management 256

Retail TouchPoints

JANUARY 21, 2021

Omnichannel commerce provider Lightspeed has launched the Lightspeed Supplier Network for North American retailers. The fully integrated stock ordering solution aims to improve supply chain management for SMBs by giving them greater strategic inventory visibility.

Supply Chain Management 252

Supply Chain Management Management 252

Retail TouchPoints

DECEMBER 4, 2023

The retail industry is facing exceptional challenges in this post-pandemic era. So how can retailers survive and thrive in this new normal? To overcome these hurdles, artificial intelligence (AI), automation and robotics have emerged as game-changing solutions that are driving the retail industry forward.

Operating Expenses 262

Operating Expenses Shipping Accounting Shopping 262

Retail TouchPoints

OCTOBER 9, 2023

Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: 1: Retailers are testing brands, hiding the parent brand. It’s still retail, but it’s not.

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Fulfillment Shipping Suggestive Selling Management 306

Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. The fact that you can adapt your digital display very quickly as compared to physical inventory management allows businesses to benefit from multiple types of external data.

Inventory Management 262

Inventory Management Telecommunications Location Marketing 262

Retail TouchPoints

AUGUST 12, 2022

The fresh grocery platform will assist with demand forecasting, in-store production planning, food traceability, recipe management and cut test management across all fresh departments. Weis is adopting new technology to help automate certain processes to reduce the workload of its staff.

Store Operations 219

Store Operations Marketing Inventory Management Grocer 219

Retail TouchPoints

SEPTEMBER 6, 2023

Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.

Planning 264

Planning Customer Experience Management Fulfillment 264

Retail TouchPoints

APRIL 23, 2021

The retail business is dwindling world over. Even before the pandemic, retailers were dealing with strong competition and declining profit margins. Now over a year into lockdown, retailers are striving to learn from past mistakes in a rapidly changing market. Retail is a massive industry. Why do Retailers Need Automation?

Customer Retention 248

Customer Retention Marketing Fulfillment Management 248

Retail TouchPoints

OCTOBER 14, 2022

Established retailers exploring how a marketplace model would best fit into their business strategy have a common question — what’s the difference between dropship and marketplace fulfillment that utilizes third-party sellers, and how can it benefit their business? The answer is, quite a lot.

Fulfillment 278

Fulfillment Management Accounting Retailing Pricing 278

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. But for many retailers the question remains, “Where can this new technology best help my organization now?”

Management 270

Management Customer Experience Consumer Marketing 270

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 Inventory management. from 2023 to 2030.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. in an interview with Retail TouchPoints. in an interview with Retail TouchPoints. Until someone invents a Star Trek -style replicator (“Tea. Unemployment is at 3.5%

Fulfillment 277

Fulfillment Shipping Supply Chain Management Consumer 277

Retail TouchPoints

DECEMBER 4, 2023

million units annually and hold 4 million units in inventory for both retail and ecommerce, the North Las Vegas facility will help Tapestry shorten delivery windows from their current five to seven days down to two to three days. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 262

Fulfillment Jewelry Fashion Management 262

Retail TouchPoints

JULY 14, 2023

Offering a More Interactive Experience with AI-Driven Plug-ins ChatGPT plug-ins can also offer much more than the simple search function that many retail websites house and that customers often rely on to find their desired item. This helps minimize stockouts or overstocks during peak seasons.

Fulfillment 238

Fulfillment Dead-Stock Customer Experience Inventory Management 238

Retail TouchPoints

JANUARY 9, 2024

With no end in sight to the challenges battering the global supply chain, Shao spoke with Retail TouchPoints about how companies, and small businesses in particular, can adapt and thrive in this volatile environment. Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck.

Merchant Services 278

Merchant Services Shipping Fulfillment Inventory Management 278

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Technical Support 276

Technical Support Customer Experience Management Returns 276

Retail Focus

MARCH 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. In the digital age, luxury retail is facing unprecedented challenges, including the proliferation of counterfeit goods and the increasing shift to online shopping. Benefits of Blockchain in Luxury Retail. Ghalia BOUSTANI.

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

Payment Services 243

Payment Services Inventory Management Checkout Loss Prevention 243

Retail TouchPoints

AUGUST 31, 2021

Zebra Technologies will acquire antuit.ai , a provider of AI-powered Software-as-a-Service (SaaS) solutions designed to assist with forecasting and merchandising in the retail and CPG industries. will serve as the planning and demand forecasting module within Zebra’s retail software portfolio. Unify sales, trade and demand planning.

Promotions 295

Promotions Planning Consumer Management 295

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 362

Payment Services Checkout Fulfillment Kiosk 362

Retail TouchPoints

MARCH 5, 2021

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai. This allows up to 200 orders to be sent out every hour , dramatically enhancing the ecommerce experience.

Fulfillment 264

Fulfillment Location Planning Management 264

Inside Retail

FEBRUARY 18, 2024

As 2024 gets underway, what are the greatest challenges and opportunities facing retail? Here is a glimpse at the top priorities of the leaders of some of the country’s biggest retailers in the year ahead. KPMG: What is a key investment area or opportunity for retail to thrive in over the next two to five years?

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. Retailers cannot take this resilience for granted. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

Payment Services 340

Payment Services Merchant Services Customer Experience Consumer 340

Retail TouchPoints

SEPTEMBER 26, 2023

Think About Inventory Early Start having inventory conversations now. Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead. Work out allocations now so that there is time to pull from other retailers if possible. Perform your advertising research now.

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Advertising Fulfillment Shipping Returns 264

Retail TouchPoints

NOVEMBER 11, 2022

The ecommerce boom brought on by the COVID-19 pandemic has permanently changed the retail landscape. From digitization to automation, technological enhancements are closing the productivity gaps by dynamically mapping out the optimal placements for inventory, handling rote manual tasks and improving quality control and output levels.

Fulfillment 246

Fulfillment Shipping Customer Experience Consumer 246

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Retail TouchPoints

APRIL 21, 2023

For years, fashion retailers have faced mounting pressures from both customers and employees to evolve. More recently, there’s been a strong urgency expressed for automation and robotics by fashion retailers for better throughput of parcels from warehouses to parcel carriers. What does this mean for retail?

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Marketing Fulfillment Fashion Shipping 276