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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

Shopping 289
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Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

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Personalized Disruption: Grocery’s Secret to Breaking Old Habits

Retail TouchPoints

Speaking of marketing, consider how grocers commonly go to market today CPG brands provide bill backs and off-invoice allowances to individual grocers who then pass those savings along to customers via coupons and other promotions. Unfortunately, those same retailers are struggling today. Scale is no longer a hindrance.

Grocer 173
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Investment fund takes half share in Brisbane’s Grand Plaza Shopping Centre

Inside Retail

A 50-per-cent share of Brisbane’s Grand Plaza Shopping Centre has been acquired by EG Australian Core Enhanced Funds for an undisclosed amount. It features parking space for 2500 cars, a refurbished food court, three supermarkets – Woolworths, Aldi and Coles – along with Target, Kmart, Big W and Event Cinemas as major tenants.

Shopping 246
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Private investor snaps up Adelaide’s Kurralta Village for $75 million

Inside Retail

South Australian-based private investor Taplin Group has acquired Adelaides Kurralta Village shopping centre via an off-market deal for $75.2 Following the sale, Taplin Group will expand the Kurralta Village Shopping Centre, with Coles to grow its footprint to have a full-line supermarket, said Mills.

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Opinion: An Unvarnished Review of the Smart Cart Shopping Experience

Retail TouchPoints

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out.

Checkout 289
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Don’t Shop Around on Sustainability: Carbon Labels Deliver the Goods

Retail TouchPoints

The carbon label concept has the potential to become as widespread as the nutrition facts label, which is why it’s important to add carbon data to the product labels that 62% of Americans read as they shop in-store and online. Consumers already expect a high level of transparency from the places they shop, and that’s not going to diminish.

Shopping 264