Retail TouchPoints
APRIL 25, 2022
It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.
Retail TouchPoints
APRIL 3, 2024
For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.
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365 Retail
MAY 8, 2024
The initiative is designed to give unwanted home furnishings, decorations, and more a new lease of life, responding to the increasing consumer demand for more sustainable and economically accessible shopping options. The post IKEA Expands Car Boot Events to Promote Sustainable Shopping appeared first on Retail News and Events.
Inside Retail
JUNE 1, 2023
Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s
Retail TouchPoints
APRIL 29, 2022
Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.
Inside Retail
NOVEMBER 1, 2022
As businesses recover from the disruption of the pandemic, new research shows Australians prefer the online shopping experience more than that inside bricks-and-mortar stores. We’re now seeing the return of a preference for physical stores and shoppers are moving between the offline and online worlds more seamlessly than ever before.”.
Inside Retail
MAY 2, 2023
There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.
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