Inside Retail

DECEMBER 14, 2022

Datalogic’s newest model scanner the Joya Touch 22 opens up a world of opportunity for retailers by dramatically improving the shopping experience of their customers and freeing up staff from checkout duties. A major benefit for shoppers is that they don’t need to hold the device to scan items as they move through the store.

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Payment Services Shopping Checkout Promotions 130

Mass Relators

APRIL 2, 2024

MINNEAPOLIS – Target has has enlisted actress Kristen Wiig to reprise her role as the iconic Target Lady in a national advertising campaign to support its Target Circle Week promotion. Target has also upgraded its Target Circle loyalty program to ensure that members enjoy even greater savings and a seamless shopping experience.

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Returns Advertising Checkout Promotions 40

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Returns Fulfillment Shipping Checkout 201

Retail Focus

NOVEMBER 29, 2023

The survey of 2,000 UK consumers aged 16 to 26 was conducted in October 2023 and sought to identify the shopping habits and preferences of older Gen Z shoppers during the Golden Quarter , the peak retail sales period that runs from October through December. Currently, Gen Z is recognised as ages 11 through 26.

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Planning Checkout Shopping Consumer 173

Retail Minded

MARCH 30, 2023

In the competitive environment of e-commerce, most consumers expect businesses to offer them fast and easy checkout. The more satisfied customers are with your e-commerce site, the more likely they will return. However, a recent study reveals that the global online shopping abandonment rate is 69.8%.

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Checkout Payment Services Accounting Shipping 52

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers.

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Shopping Point of Sale Payment Services Checkout 97

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

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Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

RIS has rounded up the key research carried out by expert consultants and curated it into an overview of the likely shape of this holiday shopping season. Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix.

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Checkout Inventory Management Payment Services Returns 105

Inside Retail

OCTOBER 21, 2021

Australians’ shopping behaviour has evolved significantly over the past 14 months as Covid-related store closures and lockdowns accelerated the trend towards shopping across a broader range of channels, including apps and social media accounts, via smartphones, computers and tablets. .

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Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Globally, shoppers with disabilities spend $1.2

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Shopping Checkout Accounting Shipping 312

Retail TouchPoints

MAY 19, 2021

retail sales surged 9.8% , thanks to a third stimulus check and the gradual relaunch of in-store shopping. As more and more people get vaccinated, they will return to brick-and-mortar stores in even greater numbers, and that means retailers need to start preparing for an influx of foot traffic. In March 2021, U.S.

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Retail Marketing Marketing Shopping Returns 161

Retail TouchPoints

OCTOBER 25, 2023

One big reason is that the nature of holiday shopping — with many consumers shopping for others and making purchases across multiple categories — gives retailers a golden opportunity to impress, and possibly retain, new customers. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic.

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Customer Experience Returns Checkout Shopping 307

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.

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Checkout Point of Sale Returns Kiosk 239

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee.

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Planning Beauty and Health Payment Services Checkout 130

Retail Focus

MAY 3, 2023

Being able to identify returning visitors – after first-party and session cookies have expired – is key to delivering a frictionless, high-converting on-site shopping experience. It found that none of the retailers audited (0%) showed evidence of being able to ‘remember’ the customer on a return visit.

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Returns Checkout Promotions Consumer 130

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Amazon has been at the forefront of personalised shopping experiences.

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Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping. Which impulse items are people buying at checkout?

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Payment Services Checkout Customer Retention Kiosk 221

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room.

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Payment Services Checkout Supply Chain Management Customer Experience 239

Inside Retail

NOVEMBER 28, 2023

Wilkinson Sword increased its revenue using automated flows by retargeting people based on what they had previously clicked within an email, including a product image of an item a customer placed in an abandoned cart in an email to customers who do not complete a purchase at checkout.

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Retail TouchPoints

JUNE 21, 2022

But on the contrary, while there are plenty of digital tools based on AI-powered algorithms that help customers shop the store, these features support hundreds of associates who contribute to the omnichannel experience. Amazon Style plans to open a second brick-and-mortar location later in 2022 at the Easton Town Center in Columbus, Ohio.

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Payment Services Checkout Fashion Jewelry 179

Retail TouchPoints

APRIL 6, 2022

Then there’s the website navigation, web accessibility, mobile friendliness and the checkout experience. Taking that next step should be intuitive, and shoppers shouldn’t have to scroll or backtrack to move closer to checkout. Time-sensitive or exclusive items can be promoted on an aisle endcap.

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Checkout Markdowns Apparel Promotions 267

Retail TouchPoints

APRIL 12, 2023

For instance, many restaurants might try and compete with traditional grocery shopping by adopting delivery services in order to appeal to consumers who lack the time, space or inclination to cook. Transform shopping in-store. Innovating the in-store experience can give stores a great return on investment.

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Supermarket Grocer Customer Retention Checkout 223

Retail TouchPoints

DECEMBER 18, 2020

Stylists pre-select items based on clients’ needs and preferences and then fill virtual shopping carts for them to review. Key features include one-click checkout for pre-filled shopping carts, expanded payment options such as Alipay and WeChat Pay, a hassle-free returns process , and seamless omnichannel fulfillment options. “We

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Payment Services Checkout Customer Experience Planning 307

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. One effective approach could be to offer exclusive promotions or significant discounts specifically tailored for purchases made in-store.

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Shopping Advertising Checkout Store Layout 52

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. One effective approach could be to offer exclusive promotions or significant discounts specifically tailored for purchases made in-store.

Shopping 52

Shopping Advertising Checkout Store Layout 52

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 217

V Count

MAY 6, 2024

High Prices : Another reason why customers might abandon their shopping carts is because of high prices. Limited Product Selection : The range of products available in a store can also greatly influence a customer’s shopping experience.

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Payment Services Checkout Store Layout Returns 52

365 Retail

APRIL 30, 2024

recently unveiled its innovative retail concept designed to provide an elevated shopping experience and exceptional customer service. Key features of the new store include: Immersive Shopping Journey: A modern, streamlined layout enhances the shopping experience, facilitating discovery and easy navigation. Foot Locker, Inc.

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Checkout Accessories Fulfillment Planning 67

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Think about the last positive and last negative online shopping experience you had.

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Payment Services Checkout Shipping Fulfillment 185

Wiser

MAY 8, 2018

Customer lifetime value, or LTV for short, tells you exactly how much a customer is worth to your business over their lifetime – how much they’d spend, how many times they’d return and just how worthy they are of your time, effort and resources. . Give Them a Simple Checkout Process . Here’s how: . Follow up with an Email.

Shopping 68

Shopping Checkout Advertising Promotions 68

Retail Focus

APRIL 24, 2023

When the event launched a decade ago, there were no self-service checkouts, QR codes were non-existent, and same-day delivery was unheard of. Amidst this disruption, new opportunities are arising with the evolution of the high street, a rethinking of the shopping experience and new ways of remotely communicating with customers.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Inside Retail

NOVEMBER 16, 2023

As the annual Black Friday Cyber Monday (BFCM) shopping season nears, it’s not too late to review strategies to optimise sales during this key annual retail festival. Retailers with brick-and-mortar stores are advised to create a barcode for coupons, sent via email and scannable at checkout.

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Promotions Planning Checkout Shopping 130

Retail TouchPoints

APRIL 22, 2024

Anthropologie customers will be able to participate in the giving through roundup at checkout donations in all stores worldwide throughout the month of April. Olivela, based on conscious shopping principles , features a curation of mission-driven luxury brands and donates 20% of net proceeds to its nonprofit partners, including Re:wild.

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Shipping Fashion Consumer Returns 204

Retail TouchPoints

DECEMBER 8, 2020

The retailer was able to achieve this feat by utilizing the channel to its fullest, through special activations and promotions that could only work online. I think we’re really proud of the fact that we’re offering new ways for our customers to shop with us, including buy online, pick up in-store (BOPIS) and curbside.

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Social Commerce Shopping Promotions Returns 256

I Vend

MAY 25, 2021

Start with the customers you know Harness the information in your customer loyalty program and focus first on the customers who already have history of shopping with you. Remind shoppers what sets brick and mortar shopping apart. Or a ‘shop and dine’ experience with a local restaurant.

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Shopping Point of Sale Checkout Clienteling 52

Mass Relators

NOVEMBER 29, 2022

NEW YORK — Consumers embraced the opportunity to return to physical stores on Black Friday to participate with family and friends in “the sport of shopping,” according to Coresight Research’s annual tour of malls, outlets, super-regional centers, downtown locations and neighborhood centers in the United States and Canada.

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Sporting Goods Promotions Returns Checkout 52

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Omnichannel shopping. Retailers that relied heavily on store sales had to regroup after the pandemic hit. Voice commerce.

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Customer Experience Checkout Consumer Marketing 266