Remove Payments Remove Returns Remove Social Commerce
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Adopting a Holistic Security Mindset for Ecommerce

Retail TouchPoints

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. In fact, 16% of respondents from the consumer attitudes survey said theyd been the victim of social commerce fraud in the past year.

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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

RTP: Tell me about a little bit about where social commerce fits into your ecommerce strategy. RTP: How is Sephora maintaining the quality of its customer experience on these third-party platforms? If they have one bad experience, they’re never going to do it again. I trust that I can have that omnichannel experience.

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The Evolution of E-commerce: Trends Shaping the Future of Online Retail

Retail Focus

Key Features of Mobile Commerce: Mobile-Optimized Websites : Businesses are designing websites with responsive designs to ensure that their online stores are easy to navigate on smartphones and tablets. Retailers are capitalizing on the massive user bases of these platforms to sell directly to consumers.

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A New Era of Commerce: How Retailers of all Sizes can Win in 2023 and Beyond

Retail TouchPoints

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. To harness the power of consumers’ online communities, invest in creator relationships across platforms. Influencers have incredible, well, influence.

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From Line to TikTok: Exploring APAC’s US$1 trillion social commerce market

Inside Retail

When it comes to social commerce or ‘shopper-tainment’, the valuations of this burgeoning space can fluctuate wildly. One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. A refresher. The TikTok revolution.

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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

Retail TouchPoints

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels.

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Retail Lessons From China: Innovation, Resilience And Recovery

Retail TouchPoints

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. There is no ‘returning to normal’. They’re feeling guarded and looking to minimise contact with strangers.