Retail TouchPoints

JUNE 18, 2025

As AI reshapes online discovery, merchants of all sizes are grappling with how to handle decreased traffic to their websites — and PayPal wants to help. Once the transaction is complete, users who make a purchase from the ad will be immediately returned to wherever they left off.

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Merchant Services Advertising Accounting Returns 147

Retail TouchPoints

FEBRUARY 24, 2025

These false positives disproportionately impact new buyers, many of whom dont return after being inappropriately declined. Most legacy payment systems use rules-based monitoring to identify fraud. Many digital goods payment systems will automatically raise a flag when a new card is used for a gaming purchase.

Merchant Services 165

Merchant Services Returns ATS Marketing 165

Retail TouchPoints

JULY 11, 2025

The merchants winning in this space are those that go beyond design and invest in systems that are smart, connected and constantly improving. Before any design or development begins, it’s critical to understand your audience, map their journey and identify points of friction that may prevent them from converting or returning.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment 191

Fulfillment Merchant Services Advertising Shipping 191

Small Biz Trends

JUNE 12, 2025

Sovos has announced a new partnership with Shopify aimed at easing the burden of sales tax compliance for online merchants. The collaboration introduces Shopify Tax automated filing, a feature that automates the preparation, filing, and remittance of sales tax returns for eligible U.S. merchants using Shopify Tax.

Merchant Services 81

Merchant Services Returns Management ATS 81

Retail TouchPoints

MAY 23, 2025

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across its brands. A phased rollout of the service will start with Reebok, Champion, Vince Camuto and Juicy , to be followed by additional Authentic brands including DC Shoes, Roxy, RVCA and Volcom.

Merchant Services 147

Merchant Services Payment Services Returns Shopping 147

Retail TouchPoints

APRIL 24, 2025

Grubhub was inspired by the meteoric rise of retail media , which also has propelled the debut of media networks from other delivery and transportation services such as Uber and Lyft as well as companies more ancillary to the retail landscape, such as BNPL solution Klarna , payments provider PayPal and United Airlines.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Retail TouchPoints

OCTOBER 24, 2024

Here’s how Macy’s , Jacadi and Amazon are leveraging innovative cart, payment, checkout and post-purchase experiences to drive conversions and even repeat purchases. I think there’s a lot of complementary services they might be interested in.” said Michael Krans, VP of Retail Media at Macy’s at the IAB summit. “I

Merchant Services 261

Merchant Services Payment Services Checkout Shipping 261

365 Retail

DECEMBER 6, 2024

True Fit , the leading AI-driven solution that decodes size and fit for shoppers and fashion retailers, has announced its certification as a Shopify Plus Certified App Partner, helping fashion retailers selling on Shopify leverage AI-size and -fit recommendations to power conversions, improve customer lifetime value (CLV) and reduce returns.

Merchant Services 105

Merchant Services Fashion Returns Customer Experience 105

Retail Dive

JUNE 24, 2025

Published June 24, 2025 By Michael Brady post share post print email license A return of a Shein item leveraging UPS' Happy Returns occurs at a Forever 21 location. The fashion industry experiences more returns than any other, with over two-thirds of consumers returning clothing or footwear in the past year.

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Returns Consumer Payment Services Merchant Services 97

Inside Retail

MAY 13, 2025

Google could incorporate their existing Google Play services and potentially leapfrog ChatGPT, he added. There’s an option for merchants to provide product feeds directly, and that’s a feature that will be coming. ChatGPT was not the first, and won’t be the last, chatbot to launch e-commerce features, said ONeill.

Merchant Services 194

Merchant Services Marketing Spend Shopping Consumer 194

A1 Retail

MAY 14, 2025

Independent restaurant businesses in London and Manchester can now apply for grants of 11,000 to help grow their business as an American Express-supported grant programme returns for a fourth year to the UK. Applications for the Backing International Small Restaurants programme are now open and close on 30th June.

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Returns Merchant Services Outdoor Management 85

Retail Adventures

JULY 7, 2025

We all know that good customer service is critical to the success of your business, but did you know that only 10% of unhappy customers will take the time to complain? And it gets even better because up to 95% of complaining customers will return if the problem is resolved quickly. Offer a lagniappe.

Merchant Services 52

Merchant Services Returns Advertising Planning 52

Inside Retail

JUNE 23, 2025

For retail brands to survive in the current climate, they need to position themselves in a way that customers want to engage with them, trust, and return – not just in person, but across platforms, formats and channels. Invest in store formats that operate as service hubs and media stages. It demands emotional relevance. The takeaway?

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Merchant Services Advertising Returns Management 130

Retail TouchPoints

JUNE 17, 2025

Finally, Kirkland’s said it is in the process of finalizing store designs for BuyBuy Baby and other potential concepts. The new streamlined leadership structure will see dedicated merchants leading each brand , supported by centralized teams across finance, operations and technology. This is a defining moment for our company.

Merchant Services 147

Merchant Services Specialty Retailers Planning Location 147

Retail TouchPoints

APRIL 17, 2025

Adding More than Just a Product Give customers something memorable, and they will not just return, they will talk about shopping with you too. Make life easier for Mothers Day shoppers by offering gift wrapping services or free shipping as a perk for top-tier members. Its all about creating a buzz.

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Drop-Shipping Merchant Services Jewelry Returns 162

Retail TouchPoints

JUNE 17, 2025

Bild Expo is put on by iconic Manhattan-based electronics retailer B&H , but despite the fact that the show is being run by a merchant, the goal of the event is not to sell products — or in fact to make money at all. Not an unusual occurrence at Javits, but the expo taking place today and tomorrow is unusual in a number of ways.

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Clienteling Merchant Services Customer Experience Returns 173

Retail TouchPoints

APRIL 22, 2025

The company was founded by two veterans of fellow circular economy tech solution Happy Returns , Andy Downard and Josh Packard, and uses AI to tackle one of the trickiest facets of secondhand retail pricing. One of the results has been the rise of a new class of online merchants resellers.

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Thrift Store Clienteling Merchant Services Point of Sale 165

Retail TouchPoints

JANUARY 23, 2025

Geekplus robots are now in use at all three of Happy Returns’ Hubs. Image courtesy Happy Returns) Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor. Were inside one of the three Happy Returns Hubs across the U.S. The rate of goods returned in the U.S.

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Returns Merchant Services Payment Services Drop-Shipping 272

Frank Mayer

APRIL 30, 2025

In fact, a 2014 Compliance Initiative Study by Shop! reports displays in the mass merchant channel provided a 32 percent increase in product sales. Conclusion When every dollar demands justification, retail displays remain a channel that delivers both immediate return and long-term brand visibility.

Marketing 52

Marketing Merchant Services Marketing Spend Promotions 52

Star Miconics

JANUARY 31, 2025

Merchants have focused on adapting their IT environments to accommodate the growth of digital payments. However, in many enterprises, such as certain food services, big box and specialty retail, and cannabis, most transactions continue to involve cash. There arent any fees associated with using it.

Merchant Services 59

Merchant Services Payment Services Management Specialty Retailers 59

Small Biz Trends

JUNE 11, 2025

Invoice Financing : You can leverage outstanding invoices to receive immediate cash flow without waiting for customer payments. Merchant Cash Advance : This option provides quick funding based on your future sales but often carries higher repayment costs. They also assess key financial documents like EBITDA and debt-to-equity ratios.

Merchant Services 91

Merchant Services Payment Services Finance Operating Expenses 91

Retail Geek

JUNE 13, 2025

But Keen has data that shows that while Amazon their data shows Amazon gets 64% of retail media budgets which is much smaller than you pontificate 1 the return on investment is, cents per dollar the the marginal return on investment the mroi is 71 cents Walmart, has an mroi of 90 cents Target a buck 8. So we live in a fast-paced.

Advertising 52

Advertising Merchant Services Drop-Shipping Specialty Retailers 52

Small Biz Trends

JULY 4, 2025

Application Preparation: Create a robust business plan and gather necessary financial documents like tax returns, financial statements, and legal documentation to increase your chances of loan approval. They’re ideal for new business owners looking for substantial funding while maintaining manageable monthly payments.

Merchant Services 52

Merchant Services Payment Services Finance Planning 52

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

Merchant Services 279

Merchant Services Payment Services Returns Fashion 279

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

AUGUST 31, 2023

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

MAY 16, 2022

Loop Returns , the return platform for Shopify brands such as Allbirds , FIGS , Princess Polly and Chubbies , has joined with its competitor Happy Returns by PayPal to offer box-free, label-free drop-off for U.S. consumers at 5,000 Return Bars across the country.

Returns 277

Returns Merchant Services Consumer ATS 277

Retail TouchPoints

OCTOBER 26, 2023

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. of retail purchases (both online and in-store) were returned last year.

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Returns Merchant Services Payment Services Location 264

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

JUNE 8, 2022

With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. trillion by 2026.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

JUNE 8, 2022

With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. trillion by 2026.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

JULY 23, 2024

But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Think about it this way — let’s say a shoe retailer has a 22% return rate and 87% of returns can go straight back into stock as new.

Merchant Services 289

Merchant Services Returns Shipping Fulfillment 289

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

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Customer Retention Returns Merchant Services Shipping 278

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

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Returns Merchant Services Payment Services Fashion 263