Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout. Millennials.

Merchant Services 256

Merchant Services Accounting Payment Services Returns 256

Inside Retail

SEPTEMBER 1, 2021

According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. It means consumers don’t have to wait for the seller to receive the returned product and approve the refund before they get their cash — a process that can take weeks or more.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Star Miconics

AUGUST 17, 2022

This was good for both merchants and consumers, but it ultimately led to a surge in chargebacks and friendly fraud. As things slowly return to normal, buyers are making their way back into physical stores. Merchants have the right to contest invalid chargebacks, but proving a claim is bogus requires evidence.

Merchant Services 97

Merchant Services Returns Point of Sale Consumer 97

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Doubling down on merchants outside of China.

Merchant Services 196

Merchant Services Drop-Shipping Shipping Payment Services 196

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Offer gift cards.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option.

Merchant Services 239

Merchant Services Returns Shipping Payment Services 239

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. One of the most important parts of this process is making sure that you’re asking customers the right questions. Returns are an unwelcome reality of selling online, with between 10% to 40% of purchases returned.

Merchant Services 103

Merchant Services Customer Experience Returns Accounting 103

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. Retailers make a profit by selling the product at a higher price than what manufacturers/wholesale merchants sell it to them for.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Store Growers

JULY 6, 2022

When you’re configuring your Google Merchant Center account, one of the essential parts to get right is the shipping settings. Why You Need to Set Up Shipping in Google Merchant Center. How Shipping Settings Work in Google Merchant Center. If you configure everything in your GMC account, all info is in one place.

Merchant Services 36

Merchant Services Shipping Drop-Shipping Returns 36

Inside Retail

NOVEMBER 28, 2022

Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. More sales means more returns .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

Merchant Services 59

Merchant Services Consumer Payment Services Checkout 59

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. of all holiday retail revenue and representing an 11.3%

Merchant Services 265

Merchant Services Shopping Customer Experience Accounting 265

Retail TouchPoints

DECEMBER 17, 2021

Klarna has launched a new browser extension that enables consumers shopping on desktop computers to access its buy now, pay later service at any online store, even if the retailer is not a Klarna partner. . Despite the recent growth in mobile shopping, desktop still accounts for 32% of all ecommerce traffic, according to SaleCycle.

Merchant Services 218

Merchant Services Checkout Payment Services Consumer 218

Retail TouchPoints

OCTOBER 29, 2020

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores. Who’s Really Making That Curbside Pickup?

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Store Growers

MAY 10, 2023

Last Updated on May 10, 2023 If you’re just entering the world of Google Merchant Center and Google Shopping, you might feel a bit lost when it comes to utilizing their benefits or the nuances between them. What Are the Product Data Requirements for Google Merchant Center? Let’s see what they are.

Merchant Services 36

Merchant Services Accounting Advertising Promotions 36

Store Growers

JUNE 3, 2022

Advertisers use Google Merchant Center to connect their product feed to Google Ads. But Google Merchant Center offers a ton of other features on top of that. These extra features are called Google Merchant Center programs. What are Google Merchant Center Programs? Where to Find Google Merchant Center Programs.

Merchant Services 36

Merchant Services Promotions Accounting Shipping 36

Retail TouchPoints

SEPTEMBER 5, 2023

What were your biggest goals going into writing the book, and how did your approach evolve as you embarked on the writing process? Del Rey: The Marc Lore era at Walmart, if nothing else, brought a new sense of urgency to Walmart when it comes to new online features and services, and the incubation of new business ideas. 8 division ?

Merchant Services 243

Merchant Services Fulfillment Advertising Accounting 243

Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Do they invest in emerging business models such as buying online and picking up in-store, or doorstep delivery, or expedited return programs?

Merchant Services 222

Merchant Services Clienteling Shipping Inventory Management 222

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

Merchant Services 290

Merchant Services Advertising Shopping Drop-Shipping 290

Store Growers

MAY 7, 2023

Last Updated on May 8, 2023 If you’re a beginner in online marketing and Google Shopping, you might not be aware of the importance of linking your Google Merchant Center account with Google Ads. Connecting these two accounts is essential for creating successful Shopping campaigns and using the data saved in Google Merchant Center.

Merchant Services 36

Merchant Services Accounting Advertising Shopping 36

365 Retail

MARCH 17, 2023

Consumers say retailers shouldn’t ban serial returners from shopping with them, suggesting that those who return the most are often the most valuable, highest spending customers to the retailer, according to new research from the Retail Technology Show , taking place on 26 & 27 April 2023 at London’s Olympia.

Returns 59

Returns Merchant Services Shopping Consumer 59

Mass Relators

APRIL 20, 2022

SEATTLE — Amazon Prime will soon offer members to get perks like free delivery even when they are shopping from other online merchants. “We Members will have the flexibility to shop from merchants directly, all while enjoying the fast, free delivery, seamless checkout, and easy returns they’ve come to know and love from Amazon.”.

Merchant Services 52

Merchant Services Payment Services ATS Fulfillment 52

Inside Retail

JANUARY 30, 2024

The services provided under this collaboration will encompass local pick-up, warehousing, international transportation, access to Chinese bonded warehouses, customs clearance, and comprehensive delivery services across China. Focusing on beauty and apparel Initially, the partnership will focus on the beauty and apparel segments.

Merchant Services 130

Merchant Services Inventory Turnover Inventory Management Supply Chain Management 130

Retail TouchPoints

FEBRUARY 9, 2023

These models can be optimized for multiple objectives like driving more revenue per order, increasing long-term satisfaction, compelling the user to return more often to the website, incentivizing the customer to sign up for subscriptions or premium services and more. Chatbots for customer service. Fraud detection.

Merchant Services 230

Merchant Services Accounting Shipping Returns 230

Inside Retail

FEBRUARY 27, 2023

It shows that a return to the first ‘normal’ summer break since the pandemic supported general spending in December, with the Index rising moderately as the year ended. However, in January, the typical post-Christmas decline in retail spending was one factor pushing the Index 6.9 per cent lower for the month.

Merchant Services 130

Merchant Services Payment Services Specialty Retailers Accounting 130

Retail Minded

MAY 17, 2022

Fortunately, various services can help keep your retail establishment afloat in stormy financial waters. One type of service that could be useful to small and mid-sized retailers is credit report services. What Are Credit Report Services? . To understand credit report services, it’s essential to know what it means.

Merchant Services 52

Merchant Services Payment Services Finance Management 52

A1 Retail

AUGUST 24, 2021

The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy. More than four in 10 plan to hire additional staff over the next 12 months in a sign of positivity for the future.

Merchant Services 75

Merchant Services Payment Services Returns Outdoor 75

Small Biz Trends

APRIL 12, 2023

The personal guarantee ties the business owner’s personal credit reports to the card, so if the business fails to make payments, it can negatively impact their personal credit scores. New accounts can receive a $30 statement credit. It offers a $50 welcome bonus for the first $150 spent within 60 days of account opening.

Merchant Services 98

Merchant Services Payment Services Accounting Finance 98

Retail TouchPoints

JULY 30, 2020

“However, what was interesting is the amount of money that’s going to be spent on things like subscriptions for educational services. As in previous years, mass merchants are poised to take the largest share of back-to-school and back-to-college sales, according to the Deloitte surveys.

Merchant Services 246

Merchant Services Advertising Apparel Planning 246

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Inside Retail

SEPTEMBER 14, 2022

As a result, more than any other sector, businesses in construction had plans to introduce more efficient systems and processes and reduce or restructure their costs and debt. As expected, larger businesses were the most likely to invest more and expect growth in return. Where supply chain issues are the toughest.

Merchant Services 130

Merchant Services Finance Management Planning 130

Retail TouchPoints

JANUARY 26, 2021

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). Contactless returns or at minimum printer-less capabilities (Advantage: flexible returns processes). on average.

Consumer 310

Consumer Drop-Shipping Shipping Returns 310

Independent Retailer

NOVEMBER 2, 2021

We have already seen a lot of that in the past 18 months, what the experience is now versus before is defining new roles as we hopefully continue to exit the pandemic and return to this new version of normal. Crypto Payments Help Deliver a Competitive Advantage. Second, purchase amounts are twice that of credit card purchases.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

OCTOBER 15, 2021

Products that are sized 18 and above and available in the UK only account for 14% of the total market. From research to garment creation, fitting with body shape in mind, marketing, in-store and online customer service, size-inclusive representation needs to be present at a decision-making level within the fashion industry,” Marci added.

Consumer 288

Consumer Merchant Services Markdowns Fulfillment 288

365 Retail

MAY 7, 2021

It’s also worth mentioning that we are far from out of the woods, and it could be years before shoppers feel comfortable returning to crowded high streets, or tourists return to British cities in the same capacity that they did before 2020. . Payment Modes: Today, consumers use multiple payment modes for online shopping.

Merchant Services 96

Merchant Services Payment Services Returns Inventory Management 96

Retail TouchPoints

JULY 30, 2021

accounted for $5 billion of Alibaba’s total $74.1 There are certain steps that need to take place, whether that’s around marketing or payments or choosing a trade partner or your marketing partners. The return rates on product are in the single digits. Account for the Scale and ‘Flash Sale’ Vibe of 11.11

Merchant Services 275

Merchant Services Accounting Social Commerce Payment Services 275