Retail TouchPoints

AUGUST 6, 2024

With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

NOVEMBER 1, 2024

The Significance of Employer Branding in Battling Retail Turnover The retail industry faces significant challenges in managing workforce stability, with turnover rates being reported as high as 60%. This level of turnover disrupts operations, erodes company culture and takes a toll on the bottom line.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

DECEMBER 19, 2024

He originally joined the supermarket retailer in 2004 as a grocery buyer and category manager: Its a brand I know well and look forward to caring for in my new role. Nicholsons career also has included stints at Walmart, SuperValu and Winn-Dixie.

Shopping 265

Shopping Supermarket Promotions Returns 265

Retail TouchPoints

JANUARY 9, 2025

Michelle Wlazlo, formerly the Chief Merchandising and Supply Chain Officer of JCPenney, has been promoted to Brand CEO of JCPenney. Former JCPenney CEO Marc Rosen has been named CEO of Catalyst Brands, with three brand CEOs overseeing the new companys portfolio reporting to him.

Apparel 290

Apparel Inventory Management Outdoor Fashion 290

Retail TouchPoints

SEPTEMBER 15, 2023

has announced a series of executive leadership appointments across its merchandising and store organizations, effective immediately, including the promotions of Jamie Nordstrom to the role of Chief Merchandising Officer, Fanya Chandler to President of Nordstrom stores and Gemma Lionello to the newly created role of President of Nordstrom Rack.

Merchandise Store 264

Merchandise Store Promotions Store Operations Management 264

Retail TouchPoints

AUGUST 26, 2022

Dollar General has promoted John Garratt to President and CFO, effective September 1, 2022. He also has experience as Plant Controller for Alcoa and in various financial management roles at General Electric. Garratt’s promotion follows a strong Q2 2022 performance for the retailer, with same-store sales up 4.6%

Promotions 264

Promotions Finance Accounting Management 264

Retail TouchPoints

NOVEMBER 27, 2024

Apple is a great example of a store that does this well. It has an ongoing roster of workshops for children, budding artists and coding enthusiasts, but also calendar events such as Black Friday, offering promotions and future discounts against purchases.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

MARCH 4, 2025

Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? Lowes uses an Nvidia/Dell platform in each store to support its AI-based solutions. If its a new product, has it been placed in the correct aisle?

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Management 290

Management Customer Experience Location Accounting 290

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

FEBRUARY 5, 2025

Cinnabon places its stores near mall entrances or busy areas, relying on the smell of freshly baked cinnamon rolls to draw people in. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell. To illustrate, imagine a frustrated customer searching for a hard-to-find spice in a cluttered aisle.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

NOVEMBER 18, 2024

The low-price retailer has promoted Steve Schumacher to EVP and Chief People Officer; he had been doing the latter job on an interim basis for the past six months. The review was initiated following Dollar Tree’s March 2024 announcement that it would be closing 600 Family Dollar stores by August 2024. in a statement. and Canada. “In

Store Operations 147

Store Operations Promotions Management ATS 147

Retail TouchPoints

JUNE 3, 2025

From our buy now, pay later options to our credit cards, we continue to bring customers a range of solutions to help them manage cash flow and pay in the ways that suit their budgets for the things they love and need. Additionally, customers can continue to enjoy six -month promotional financing on PayPal purchases over $149.

Payment Services 147

Payment Services Finance Promotions Consumer 147

Inside Retail

APRIL 6, 2025

Slower revenue growth, shrinking profit margins, and a dwindling share in the national retail economy have pushed many operators to re-evaluate their strategies. More than 70 per cent of surveyed department-store operators experienced year-on-year sales and net profit declines last year, including Xujiahui Shopping Mall and Inzone Group.

Department Stores 130

Department Stores Store Operations Net Profit Store Layout 130

Retail TouchPoints

SEPTEMBER 18, 2023

She spent approximately three years in the mid-2010s helping manage Sephora’s store-in-store relationship with JCPenney , experience that should prove helpful as Sephora ramps up its current store-in-store relationship with Kohl’s.

Promotions 264

Promotions Planning Management Store Operations 264

Retail TouchPoints

AUGUST 18, 2023

business, shaping our ecommerce offering and digital transformation by leading the online grocery pickup business,” McMillon wrote, adding that “she prioritized our store associates. As COO of Walmart U.S., McKenna “played an integral role in strengthening our Walmart U.S.

Promotions 246

Promotions Marketing Management Store Operations 246

Retail TouchPoints

OCTOBER 19, 2023

David’s Bridal is dramatically reshaping its executive suite via internal promotions, including three C-level appointments. The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. in July 2023.

Inventory Management 263

Inventory Management Promotions Finance Store Operations 263

Retail TouchPoints

JUNE 14, 2021

Rite Aid has promoted Andre Persaud to the role of Chief Retail Officer. Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. and Canada.

Supply Chain Management 278

Supply Chain Management Store Operations Management Promotions 278

Retail TouchPoints

MAY 7, 2025

We need policymakers to continue efforts to close trade loopholes, enforce stronger labor protections and promote worker rights. As part of her PhD program at the University of California, Irvine, she led the creation of Freedom Lifemap to amplify survivor voices in case management and identify effective interventions.

Fast Fashion 250

Fast Fashion Fashion Accounting Consumer 250

Retail TouchPoints

MAY 30, 2025

They focused on purpose, product superiority, promotion and emotional benefit. Promoting a positive work culture. When customers see the people behind the brand, whether it’s store employees, managers or even behind-the-scenes staff, they feel more connected to the company. The result? Humanising the brand.

Marketing 147

Marketing Advertising Consumer Promotions 147

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. “For The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. .

Store Operations 275

Store Operations Promotions Planning Management 275

Retail TouchPoints

JULY 12, 2022

Incoming CEO Owen’s promotion to the top role aligns with Dollar General’s reputation for promoting within. He began his career with the company as a store manager trainee in Nashville, Tenn.

Promotions 288

Promotions Store Operations Planning Management 288

Retail TouchPoints

FEBRUARY 16, 2021

Target has made a number of changes across its executive leadership team, including the promotion of Christina Hennington to the newly established role of EVP and Chief Growth Officer. At the core of Target’s success is the most talented team in retail,” said Brian Cornell, Chairman and CEO of Target in a statement.

Promotions 173

Promotions Marketing Planning Management 173

Inside Retail

NOVEMBER 5, 2024

The line between automation and human interaction must be carefully managed, or customer satisfaction may take a hit. The retail giant deployed Bossa Nova Robotics’ shelf-scanning robots across hundreds of US stores, with the specific aim of streamlining store operations without sacrificing valuable customer service and experience.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Management 130

Retail TouchPoints

FEBRUARY 19, 2025

Brands must also ensure permitted use and zoning laws allow for retail and promotional events, especially during high-traffic periods like New York Fashion Week. Ben Thompson is the Managing Partner of Thompson LLP in New York. License Agreement More flexible, granting permission to use a space temporarily without long-term liability.

Fashion 179

Fashion Checkout Planning Promotions 179

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

Management 52

Management Payment Services Inventory Management Point of Sale 52

Inside Retail

MAY 18, 2025

In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction. Consumers expect retailers to manage data responsibly. As early as February, attackers infiltrated M&S’s systems, with immediate repercussions.

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

OCTOBER 13, 2023

With advanced measurement, targeting and programmatic transactional technology, Samsung and Hy-Vee’s retail media network, RedMedia , will help suppliers and brands reach specific customers across channels, including the retailer’s in-store marketing, loyalty programs and events.

Advertising 302

Advertising Promotions Management Marketing 302

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Inside Retail

JANUARY 9, 2025

Nordstrom has been one of the weakest performers in the department store space, Saunders continued, adding that many adjustments are needed to fix recent missteps with merchandising, operations and store standards.

Department Stores 130

Department Stores Boutique Store Operations Promotions 130

Retail TouchPoints

MARCH 9, 2021

Nike has named Sarah Mensah as VP and General Manager, North America, and Amy Montagne as VP and General Manager, Asia Pacific and Latin America (APLA), effective immediately. Additionally, Aaron Cain was named VP and General Manager, Men’s. Mensah’s purview includes all marketing, digital and sales operations in North America.

Promotions 165

Promotions Management Consumer Marketing 165

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Ecommerce businesses easily capture data about website visitors, purchase trends, the duration of shopper visits online and much more.

Shopping 323

Shopping Promotions Kiosk Location 323

Retail TouchPoints

DECEMBER 12, 2023

In addition to this timing variation, over 60% of shoppers plan to do their browsing online, yet 85% expect to buy at least one product in a store. In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact? And don’t forget the shopper looking for that end-of-season deal.

Markdowns 278

Markdowns Retailing Pricing Promotions Fulfillment 278

Retail TouchPoints

AUGUST 18, 2023

For example, promotions catered specifically to the individual shopper give them the deals they want on the products they need. In fact, sending contextualized location-based promotions in real time leads to 4 times better conversions. Even with in-store promotions, timing is everything.

Marketing 246

Marketing Promotions Location Consumer 246