Inside Retail
FEBRUARY 8, 2024
Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. In April 2021, the telecommunications company self-reported the underpayments to the Fair Work Ombudsman following an internal review. The backpayment includes more than $5.4 million in superannuation and interest.
Retail TouchPoints
FEBRUARY 23, 2022
No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inside Retail
OCTOBER 14, 2022
The company said in a stock exchange filing that a compromised user credential was used to gain unauthorised access to MyDeal’s customer relationship management system. Woolworths said it does not store payment details, driver’s licence or passport details and no customer account passwords or payment details have been compromised. .
Inside Retail
MAY 13, 2021
This was not staff acting out, the Federal Court heard during the trial, but a sales tactic that was coached into them by store management. Efforts to work out payment plans with Telstra also went ignored, as these customers were asked to repay the full amount owed – an amount that was purposefully put on Australians who couldn’t afford it.
Retail TouchPoints
DECEMBER 23, 2020
Called the “low value consignment stock relief,” the threshold was intended to reduce the administrative burden in customs compliance. The new rules broadly extend a 2015 VAT adjustment for certain sales of digital, telecommunications and broadcast services to include ecommerce goods.
365 Retail
OCTOBER 1, 2022
One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. The post One in Three Brits Would Prefer To Reach Customer Service via WhatsApp appeared first on 365 RETAIL | Retail Technology News.
Independent Retailer
MAY 24, 2022
The majority of these consumers are unable to manage routine financial transactions that most of us take for granted, such as purchasing goods and services online, sending electronic bill payments, or handling person-to-person money transfers. . The trust and familiarity customers have with these establishments run deep.
Expert insights. Personalized for you.
263 
Let's personalize your content