Telstra fined $50m for unconscionable conduct toward Indigenous Australians
Inside Retail
MAY 13, 2021
This was not staff acting out, the Federal Court heard during the trial, but a sales tactic that was coached into them by store management. Efforts to work out payment plans with Telstra also went ignored, as these customers were asked to repay the full amount owed – an amount that was purposefully put on Australians who couldn’t afford it.
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