Retail TouchPoints

JUNE 17, 2022

Both Pinterest and Healey are pushing the boundaries of social commerce in their own ways — Healey is working to catch up to consumers in an industry that has been slow off the starting line when it comes to ecommerce. The Convergence of Car Sales and Social Commerce. Healey, who started his career at General Motors.

Merchant Services 284

Merchant Services Social Commerce Advertising Payment Services 284

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

Fulfillment 248

Fulfillment Social Commerce Customer Retention Consumer 248

Inside Retail

JANUARY 10, 2024

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. It’s essentially a ‘Virtual Try-On’ service that becomes a social experience.

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Shopping Payment Services Social Commerce Checkout 262

Retail TouchPoints

JANUARY 30, 2024

In separate but related news, The Information is also reporting that TikTok plans to open studio locations in several U.S. Citing people familiar with the project, The Information reports that each location would feature multiple studios that could accommodate dozens of creators per day shooting livestreamed and promotional content.

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Promotions Shopping Location Planning 236

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Harness the Power of Location to Deliver Contextual Shopping Experiences.

Merchant Services 245

Merchant Services Payment Services Promotions Location 245

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). For example, social commerce is a “big thing” in China, Ahluwalia noted.

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Social Commerce Returns Consumer Marketing 273

Inside Retail

MARCH 25, 2024

This includes its e-commerce infrastructure, such as warehousing facilities, last-mile delivery fleets, and network of third-party logistics providers that ensure a smooth delivery experience for consumers across all markets, including hard-to-reach areas.

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Fulfillment Social Commerce Fashion Marketing 130

Retail TouchPoints

JULY 1, 2022

Indeed, the retailer has shown a strong commitment to technological innovation, although much of it has been focused on customer-facing functionality both in its stores and online, including: Announcing plans to add three additional engineering sites, with plans to hire 1,000 technologists , in April 2021; Debuting immersive video commerce experiences (..)

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Home Furnishings Planning Location ATS 258

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

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Social Commerce Consumer Marketing Shopping 270

Retail TouchPoints

AUGUST 19, 2021

A recent Shopkick survey proposes that these behaviors are likely to continue through the holiday season: 22% of consumers plan to shop for the holiday well ahead of schedule and 25% even plan to finish their shopping by Thanksgiving, which historically has been the “official kick off” of the holiday shopping season.

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ATS Markdowns Consumer Social Commerce 299

Retail TouchPoints

JANUARY 12, 2023

Returning in 2023: the NRF Innovation Lab , located in Javits’ River Pavilion, Level 4 and featuring the latest cutting-edge tech in areas including AI and machine learning, computer vision, robotics, autonomous delivery, the metaverse and NFTs, livestream shopping and predictive inventory.

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Consumer Beauty and Health Returns Location 265

Retail TouchPoints

FEBRUARY 19, 2021

The Big Find with QVC and HSN: Two-thirds of the 90+ emerging brands that Qurate Retail Group ’s QVC US and HSN plan to introduce in 2021 are either women-owned or minority-owned. The initiative is part of the retailer’s Black Beyond Measure campaign, which celebrates Black life throughout the year. Target Black History Month collection. •

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Apparel Location Accessories Planning 265

Retail TouchPoints

DECEMBER 14, 2021

The power of this new social experience design process is that it extends beyond the design and planning stage. It becomes a cross-category and cross-department resource after the store’s public unveiling, as the new social visual teams convert to marketing and promotion teams to support the retailer and brand.

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Marketing Planning Consumer Fulfillment 311

Retail TouchPoints

AUGUST 17, 2022

Stores should lean into community and connectivity: Kids Foot Locker’s “Play” concept is designed to bring entertainment and community to stores, and the retailer plans to open more of these locations in the future.

Consumer 267

Consumer Customer Experience Apparel Advertising 267

Retail TouchPoints

AUGUST 11, 2022

Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022. We created a simple formula for ourselves and how we rank locations using that co-tenancy as one of the filters, and then as we got more stores to inform what worked well, we refined that algorithm.”

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Location Marketing Fulfillment Social Commerce 252

Inside Retail

JUNE 28, 2022

The 684.6sqm retail space is located in Setia City Mall, one of the largest shopping complexes in Shah Alam. However, Huang is coy to reveal details around its expansion strategy, simply saying: “I can share that we do have plans for Peninsular Malaysia.”. Expansion plans. Miniso 3.0, Backend intelligence.

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Inventory Turnover Clienteling Social Commerce Consumer 130

Retail TouchPoints

OCTOBER 25, 2023

This includes highlighting deals on airfare and providing tips to plan key destinations during popular breaks from school. Others focus on deals found in specific locations, and some, such as Michelle St. Pierre of MyDealAddiction, curate savings across multiple verticals that are of interest to their audiences.

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Advertising Accounting Marketing Promotions 277

Retail TouchPoints

JANUARY 19, 2022

When asked by CNBC Closing Bell co-anchor Sara Eisen whether Ralph Lauren plans to release its own line of NFTs, Louvet noted that while they are having conversations internally, they “don’t just want to follow the trend. The brand was even able to sell 100,000 units by offering digital apparel for avatars inside of Zepeto.

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Department Stores Wholesale Consumer Fashion 244

Retail TouchPoints

JUNE 15, 2022

Other retailers and QSRs are now seeing the value in controlling traffic flow and general store congestion by locating checkouts at more than one entrance, or expanding the area to reduce employee count and handle more transactions faster. Social Shopping (Livestream). App Utilization.

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Payment Services Checkout Shrinkage Fast Fashion 256

Retail TouchPoints

JUNE 22, 2023

Preis explained that its locations convey a unique magic and sense of discovery that consumers simply cannot find online, and that stores “allow you to tell your brand story in a different way.”

Visual Merchandising 257

Visual Merchandising Consumer Specialty Store Fast Fashion 257

Retail TouchPoints

AUGUST 25, 2020

To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed. For some Aptos customers operating in China we have seen store traffic continue to be down, and much of the drop has been made up in online shopping.

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Payment Services Fulfillment Store Operations Consumer 286

Retail TouchPoints

AUGUST 31, 2022

Jack Stratten, Senior Trends Consultant, Insider Trends : “Experiential retail can help time-poor customers to achieve more in a single location, giving them a reason to visit and to stay longer. Dig into their predictions and start putting your seasonal plan in place!

Sporting Goods 254

Sporting Goods Consumer Checkout Shipping 254

Independent Retailer

FEBRUARY 3, 2022

Independent Retailer spoke with multiple experts in the industry to find the hottest technology trends in 2022 for indie retailers to keep an eye out for: Human Behavior Analytics for Physical Locations. Many companies already monitor their locations for security and safety reasons, but are unable to leverage this data for anything else.”.

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Payment Services Social Commerce Location Consumer 76

Retail TouchPoints

JULY 23, 2021

While consumers have the option to refresh their wardrobes online, conditions like increased unemployment and lower incomes shifted consumers from impulse buying to planned purchases. Customers can shop at any time from any device in any location in a matter of seconds.

Fashion 263

Fashion Advertising Shopping Consumer 263

Retail TouchPoints

OCTOBER 14, 2022

Not surprisingly, TikTok plans to double down on its leading position in social media with a host of new product offerings, including upgrades to its creator marketplace, new features to capture the communities that gather on the platform and more effective video marketing offerings. Bringing TikTok to the ‘World Outside’.

Advertising 280

Advertising Fulfillment Returns Shopping 280

Retail TouchPoints

NOVEMBER 10, 2020

of consumers said real-time updates on item location throughout the delivery process are important, according to Oracle. Social and Mobile Should be Top of Mind to Win Ecommerce. Delivery Delay Woes Can be Handled with Transparency and Honesty. Transparency shouldn’t end when a shopper makes a purchase: 73%.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Small Biz Trends

JULY 8, 2021

Thanks to cheap data plans, more and more smartphone users are using Google Search before buying in-store. 61% of consumers would rather buy from brands that have physical locations than the ones that have only web stores, reports Google. 62% of businesses believe that social commerce has helped them improve customer communication.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

NOVEMBER 21, 2022

“That’s why we have more aggressively pursued our own brick-and-mortar retail locations. The brand is “actively considering” expanding into wholesale and plans to have five brick-and-mortar stores open by the end of the year — two in Chicago and three more in San Jose, Calif., Los Angeles and Washington, D.C.

Marketing 300

Marketing Advertising Wholesale Apparel 300

Inside Retail

AUGUST 8, 2021

TG: Because we are a global company, it’s not surprising that ridership varies depending on the location. IR: What are Lime’s expansion plans in the pipeline? IR: Are there any e-commerce, social commerce or consumer trends that the company is interested in right now?

Social Commerce 147

Social Commerce Marketing Planning Accounting 147

Retail TouchPoints

APRIL 13, 2021

Redefining Retail: How Location Data Removes Friction from Shopper Experiences. With consumers more attached to their mobile devices than ever, retailers are turning to location data to allow for more targeted marketing campaigns, greater operational efficiencies and frictionless shopper journeys that close the loop on omnichannel strategies.

Consumer 138

Consumer Payment Services Fulfillment Advertising 138

Retail TouchPoints

JULY 9, 2020

The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S. Rents in coveted areas like New York City’s Fifth Avenue are extremely high, and Valentino and others are reassessing the value of these locations, attempting to immediately terminate their leases. Source: Gucci).

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Clienteling Consumer Accounting Boutique 257

Retail TouchPoints

OCTOBER 20, 2020

Andrea Farris, VP Development, Head of Solution Planning and Partnerships, Walgreens Boots Alliance Inc. With an appointment, shoppers get help from an associate to provide clothing in their sizes, as well as upselling you and bringing you a latté. It’s an opportunity to make retail special again. ”.

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Merchant Services Shopping Consumer Business Communication 149

Retail Next

APRIL 1, 2021

Nordstrom continues to roll out of Nordstrom Local stores where you order online and then pick up in these neighborhood locations that offer express alterations and their legendary customer service. Social commerce. Today, they have 26 locations (and growing) as well as their first Amazon Go Grocery. Fulfillment.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. Scot: [2:18] Yeah you’re going to a more exotic location I’m jealous. In this episode we recap everything you may have missed if you couldn’t make it to Las Vegas.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). 31:44] Social commerce still has a bunch of avenues like live streaming does not appear to be a high volume one in the US and then later in the month.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

APRIL 9, 2021

Locations include Seattle, DC, Baltimore, Dallas, Nashville, Detroit, Chicago, San Diego, Phoenix launching this year. Ted: will headless commerce take off in 2021? Scot: [2:45] Good we will have to look at San Diego as a possible location. 32:46] The digital disruption of Commerce means. Listener Questions.

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Merchant Services Social Commerce Consumer Payment Services 98

Retail Geek

JANUARY 6, 2023

12:35] Look it was an early social commerce player as far as leveraging Pinterest and things that you could do with. Size and location and specification and you know mix the revenue and all those things but they all share the same Mission and the mission a Goodwill is. [36:57] Impact and then in our case you add to it.

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52