article thumbnail

Step into the AI-driven store of the future, where trust and tech collide

Inside Retail

For Kennedy, the next evolution of resale is happening at the store level through smart kiosks and self-serve authentication points that eliminate ambiguity at the moment of purchase or return. Retailers who embed authentication into their omnichannel strategies will be the ones who build long-term loyalty,” she added.

Kiosk 218
article thumbnail

Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

Pickup/Returns Counter, Eat-in Caf Highlight Larger Ambitions Two notable additions to the standard grocery store design stand out: A large in-store counter and separate entrance for Amazon.com order pickup and returns ; and a large eat-in caf area at the front. That said, 180 million U.S.

Checkout 284
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

Freedom is the first omnichannel furniture and homewares retailer in Australia to allow customers to buy and return third-party items in-store , Mitchell noted, adding that the modules motto is NLS: Never Lose a Sale.

Kiosk 253
article thumbnail

Troubleshooting Slow Adoption to Your Kiosk Pilot

Frank Mayer

After you’ve invested time and money into planning your initial kiosk deployment, sluggish customer adoption can be a major frustration. Course-correcting now helps ensure stronger kiosk adoption when the program scales. Course-correcting now helps ensure stronger kiosk adoption when the program scales.

Kiosk 52
article thumbnail

Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates. Example: A beauty brand upgraded its online chat support to improve response times, but customer complaints about the returns process persisted.

Returns 130
article thumbnail

The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction

Retail TouchPoints

Dissatisfied customers may leave empty-handed, or worse, decide not to return. Tools like digital surveys or feedback kiosks can pinpoint issues, enabling managers to make swift adjustments. The consequences of unchecked pricing dissatisfaction extend far beyond unhappy customers; they can undermine revenue and loyalty.

Checkout 179
article thumbnail

Why Modular Exhibition Systems Are Ideal for Retail Environments

Retail Focus

For multi-location retail operations, these systems can also be transported and reused across various stores, further amplifying return on investment. Interactive Zones : Include digital screens, touchscreen kiosks, and lighting to enhance customer interaction.

Kiosk 130