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Secure Retail introduces the Self-ordering Kiosk from Samsung

Secure Retail

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

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What is the future of customer service in an automated world?

Inside Retail

When I was a kid, the term ‘kiosk’ meant a building at the beach where we would go and buy ice creams and bags of candy with our loose change. The way things used to be in service, before many technological innovations kicked in, is almost unimaginable now; and perhaps we wouldn’t choose to return to that. I was born in the late 1970s.

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Can Self-Service Kiosks Offer Support In Today’s Retail Conditions?

Frank Mayer

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

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The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

Retail TouchPoints

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.

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The Rise of Self-Service

Frank Mayer

With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences. And for various reasons, they have been hesitant to return. The Continued Rise of Self-Service Kiosks.

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The Future of Retail and AI

Retail TouchPoints

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Which impulse items are people buying at checkout? As the pandemic continued, those retailers doubled down on their investments.

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Retail’s Best Gift Ever? Zero-Party Data

Retail TouchPoints

Defined as data customers are willing to give to brands/retailers in return for discounts via a loyalty/rewards program or email, zero-party data is an oft-overlooked form of data collection thanks to its simplicity, but is now having a moment that will likely turn it into a permanent fixture in retail marketer’s toolkit.

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