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Grocery Trend Report: Upgrading Digital Shopping to Support ‘Power Users’ and Appealing to Ethno-National Identities

Retail TouchPoints

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

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Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment. Acknowledge Order Inquiry Urgency.

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Safeway and Albertsons Uncork DTC Curated Wine Sales in California

Retail TouchPoints

Safeway and Albertsons have launched Vine & Cellar , a curated collection of wines available for sale online with direct shipping to customers in California. The selection includes wines priced from $10 per bottle to more than $1,000 , with plans to expand the assortment even further.

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How Walmart, PepsiCo and Brooks Running are Making Strides in Sustainability

Retail TouchPoints

Individuals and companies are finding that they can apply the lens of sustainability to virtually any part of their operations — from the raw materials used to make products to how those products are packed for shipping to handling the waste that comes from unsold food.

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Cloud Native Value: Why Retailers Should Learn to do More With Less

Retail TouchPoints

Until recently, all retailers had to work with were clunky, cumbersome, monolithic systems, where making one small change was akin to trying to steer a big heavy ship into a new direction. Even our favorite supermarkets have dedicated mobile apps with next day delivery as standard. The answer? Cloud-native microservices.

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Ikea seals three-year contract with Australia Post to deliver small parcels

Inside Retail

This financial year, Ikea has fulfilled more than 500,000 parcel orders online, shipped from its 10 stores in six states and territories across the country.