Retail TouchPoints

APRIL 23, 2025

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies.

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Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

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Management Returns Fulfillment Shipping 320

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

MARCH 26, 2025

FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

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Returns Location Department Stores Customer Experience 162

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns 162

Returns Supply Chain Management Customer Experience Finance 162

Inside Retail

OCTOBER 24, 2024

Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. ShipStation has also revolutionised fulfilment for Aussie retailers like Lovisa and Frank Green, earning the coveted 2024 Shipping Platform Partner of the Year Award from Cin7.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Inside Retail

MAY 5, 2025

This can lead to inconsistencies in fulfilment and customer experience. It delivers high levels of pick and stock accuracy, streamlines order processing, and supports reliable fulfilment. This reduces returns, builds customer trust, and improves forecasting. This highlights the real cost of fulfilment inefficiencies.

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Fulfillment Shrinkage Markdowns Inventory Management 147

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Inside Retail

JANUARY 6, 2025

billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 This, combined with Amazons dedicated focus on building a vast fulfilment network to underpin its delivery proposition, has allowed the brand to achieve the size and scale it has in the UK. billion in the prior year.

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Fulfillment Shipping Marketing Accessories 240

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. After the purchase is made, Amazon fulfills all Prime-eligible items in the order.

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Checkout Fulfillment Accounting Returns 216

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S.

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Returns Accounting Payment Services Location 278

Retail TouchPoints

FEBRUARY 6, 2025

First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities. One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales.

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Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents.

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Fulfillment Shipping Returns Shopping 261

Retail TouchPoints

FEBRUARY 20, 2025

Ikea has been adopting these new smaller store formats as it takes a larger role in last mile fulfillment, which a top Ikea exec said in July 2024 is critical to maintaining lower prices on its products. The retailer opened eight of these stores during its FY 2024, which ended Aug. Other major developments from Ikeas FY 2024, which ended Aug.

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. And process returns of stuff people don’t want! They need to keep track of what’s new, what’s unique to their location and what just went on sale. And don’t forget that they need to sell stuff!

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

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Fulfillment Merchant Services Advertising Shipping 191

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

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Fulfillment Returns Customer Experience Inventory Management 130

Retail TouchPoints

DECEMBER 27, 2024

The ease of online shopping is partly driven by flexible return policies. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit. Across generations, 24% of online clothing purchases are returned.

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Returns Promotions Shopping Shipping 278

Retail TouchPoints

NOVEMBER 18, 2024

But on the heels of the biggest shopping season of the year comes a barrage of returned merchandise that will end up sitting idle in warehouses and cut significantly into the bottom line (without a proper resale strategy in place, that is). Ensure Brand Control Channel control is important, especially for sensitive brands.

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Returns Payment Services Target Market Apparel 147

Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. The holiday season brings a surge in shopping, both in-store and online.

Management 312

Management Returns Department Stores Merchandise Store 312

Retail Bound

MARCH 20, 2025

But Kickstarter fulfillment is where many projects run into trouble. If you approach your campaign with a well-planned fulfillment strategy, it will be much easier to keep backers happy, ward off unexpected costs, and set the stage for long-term success. People dont pay much attention to fulfillment when it goes well.

Fulfillment 66

Fulfillment Shipping Planning Accounting 66

Retail TouchPoints

JULY 4, 2025

As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. Imagine a scenario where a shopper browses on a phone, adds a few items to the cart and returns later on a laptop to complete the purchase. But one area continues to underperform: checkout. The cart is empty.

Checkout 147

Checkout Payment Services Fulfillment Specialty Retailers 147

Inside Retail

MARCH 2, 2025

Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed. Ferags role in fashion retail innovation To remain competitive, Australian fashion brands need scalable fulfilment strategies that support both in-store and e-commerce operations.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Inside Retail

JUNE 15, 2025

Poor customer service experiences and return flexibility backlash are playing out on social media, often having more of an impact on customer reviews than the actual product quality or experience itself. Global e-commerce fulfilment platform Bezos.ai Ultra-fast delivery is also expensive in the long term.

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Fulfillment Returns Consumer Shopping 208

Retail Gazette

OCTOBER 22, 2024

Virgin Wines has returned to profitability after implementing a significant cost-cutting initiative across the business. ” Related Story Virgin Wines launches tie-up with Ocado 04/10/2024 x 8:03 AM Fulfilment costs at Virgin Wines also dropped by two percentage points to 12% of revenue, despite a 10% rise in the national living wage.

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Fulfillment Returns Consumer ATS 115

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia.

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Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

NOVEMBER 13, 2024

The retailer is offering free returns on all Amazon Haul purchases over $3 within 15 days of delivery, and shoppers can drop off these returns at more than 8,000 drop-off locations, including Amazon Fresh, Whole Foods Market, UPS, Staples and Amazon Lockers.

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

DECEMBER 16, 2024

This improvement saves several minutes and enables our customers to return to their day without spending time on low-value tasks. As of October 2024, the Tractor Supply mobile app had more than 10 million downloads and 150 million total visits, garnering nearly perfect scores in the Apple ( 4.7 stars) and Google ( 4.3 ) app stores.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. To run a successful business, you need to have great products that fulfil a need for a certain target group and a great experience. Experience should always be a focus point,” says Osthus.

Checkout 130

Checkout Returns Customer Experience Shipping 130

Retail Customer Experience

JULY 17, 2025

Assessing ROI The return on investment is big for GNC as it went from counting inventory two to four times a year to doing it monthly. Its the "backbone" of efficient and cost-effective fulfillment centers. "I Thats a process improvement benefit we werent expecting but have since realized.

Fulfillment 66

Fulfillment Payment Services Inventory Management Customer Experience 66

Retail TouchPoints

FEBRUARY 24, 2025

In November 2024 Niccol laid out details of the Back to Starbucks plan, designed to re-establish the chain as the Community Coffee House, including simplifying an overly complex menu, returning to self-service condiment bars and doing a better job of balancing mobile and in-person orders.

Accounting 265

Accounting Returns Planning Store Operations 265

Inside Retail

JULY 15, 2025

With the right technology stack, retailers are now able to transform their physical stores into multi-purpose platforms for commerce, fulfilment, and customer engagement. We had a customer in North America who had significant issues with their Refunds and Returns management system,” Duke shared. “We

Returns 130

Returns Point of Sale Checkout Fulfillment 130

Inside Retail

MARCH 5, 2025

Faster deliveries will fuel higher return rates, demanding smarter logistics Instant gratification drives impulse purchases, but it may also increase return rates, placing greater strain on logistics networks. Without scalable logistics, businesses risk falling behind as larger players optimise for cost-effective, high-speed delivery.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

FEBRUARY 26, 2025

North American retail and ecommerce businesses now lose a total of $3 for every dollar of fraud they experience, and as mentioned earlier, most customers wont return to a site after a fraud experience. Fraudulent returns also are an issue, costing U.S. retailers up to $35 billion in 2023.

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Payment Services Returns Accounting Shipping 236

VMS

JUNE 24, 2025

The ongoing growth of online sales – and the corresponding rise of in-store returns – has turned into a lose-lose proposition for many store operators, finds a new survey by Retail Systems Research (RSR) for technology provider Jumpmind. And 41% report omnichannel fulfillment and returns require new in-store sales rep roles and workflows.

Returns 59

Returns Fulfillment Store Operations Management 59

Inside Retail

APRIL 28, 2025

To compete, Australian retailers must also leverage AI and automation technology to personalise engagement, streamline operations and enhance fulfilment speed. Theyre creating highly personalised experiences that make incredibly accurate product recommendations to individual users. Loyalty and personalisation are critical.

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Social Commerce Shipping Consumer Checkout 130