Retail TouchPoints

AUGUST 22, 2023

Macy’s appears to be embracing this new format: while earlier incarnations of the smaller stores have been bannered as Market by Macy’s, these stores will simply be named Macy’s. The retailer had announced plans to expand its off-mall presence with additional smaller-format stores in May 2023.

Planning 234

Planning Fashion Location Marketing 234

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year.

Fulfillment 255

Fulfillment Management Marketing Location 255

Retail TouchPoints

JULY 29, 2020

The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It Store Associates Gain Access To Up-To-Date Data. The final prong was in Burton’s customer-facing solutions, comprising technologies for e-Commerce, marketing, social media, customer service and a retail POS.

Planning 290

Planning Wholesale Customer Experience Store Operations 290

Retail TouchPoints

JUNE 21, 2023

The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market. The facility already is delivering up to 1,500 packages per day, and Target plans to ramp up its capabilities further in the coming months.

Marketing 303

Marketing Planning Shopping Store Operations 303

Retail TouchPoints

JUNE 30, 2023

Freshippo also has established strategic partnerships with 13 global retail groups, international brands, global associations and consulting companies in Shanghai and announced plans to set up eight purchasing centers globally.

Planning 273

Planning Supermarket Consumer Store Operations 273

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 242

Planning Location Checkout Marketing 242

Retail TouchPoints

OCTOBER 14, 2020

In-store robots aren’t just tools that can check for mislabeled products or clean messes in a timely manner. Robots can detect misplaced products used to cover shelving holes, speed up online orders and make restocking easier, by constantly mapping a store and sharing this data with key players.

Marketing 278

Marketing Grocer Location Fulfillment 278

Retail TouchPoints

OCTOBER 9, 2023

The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Fulfillment 304

Fulfillment Shipping Suggestive Selling Management 304

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. Additional expansion plans for Canada include opening a new distribution center in Quebec and a planning studio in Montreal.

Planning 275

Planning Location Shipping Management 275

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 289

Employee Engagement Checkout Store Operations Fulfillment 289

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 271

Fulfillment Social Commerce Customer Retention Consumer 271

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. 13-14 , will kick off the season.

Fulfillment 306

Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

JULY 31, 2020

In an exclusive interview with Retail TouchPoints , Roehm explained how the 850+ -store party supply chain “jumpstarted plans that were already in the business roadmap,” but were not scheduled to kick off for at least a year or two. Today the chain is providing curbside pickup at 100% of its stores and same-day delivery at 90%.

Marketing 276

Marketing Fulfillment Planning Checkout 276

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle.

Location 221

Location Planning Supermarket Marketing 221

Retail TouchPoints

AUGUST 19, 2021

They’re the place a consumer “has to go to” because of lack of planning or for essential purposes only. Stores are, quite simply, expensive to operate. From a logistical standpoint, every product sees a minimum of eight physical touch points between its manufacturer and the store shelf.

Fulfillment 264

Fulfillment Management Shipping Consumer 264

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Create digital synergy. Train early and train often.

Employee Engagement 277

Employee Engagement Store Operations Consumer Management 277

Retail TouchPoints

APRIL 17, 2023

In light of its liquidity constraints, the company was unable to finalize its marketing and sale process out of court and intends to continue exploring a sale of all or some of its assets pursuant to section 363 of the Bankruptcy Code,” said David’s Bridal in a statement.

Payment Services 340

Payment Services Fulfillment Returns Marketing 340

Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan.

Planning 287

Planning ATS Shipping Location 287

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. But now, with a more dispersed distribution, it has become increasingly tricky to allocate marketing budgets effectively.

Marketing 256

Marketing Consumer Fulfillment Accounting 256

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. But now, with a more dispersed distribution, it has become increasingly tricky to allocate marketing budgets effectively.

Marketing 246

Marketing Consumer Fulfillment Accounting 246

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. Every market is not the same, so showing up purposefully at significant times of the year is a good investment.

Loss Prevention 301

Loss Prevention Visual Merchandising Sporting Goods Store Operations 301

Retail TouchPoints

FEBRUARY 7, 2024

The service already is live for most customers of these banners; Food Lion will pilot with DoorDash in February and expects to launch in its markets in March. “As As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S.

Supermarket 259

Supermarket Shopping Planning Marketing 259

Retail TouchPoints

NOVEMBER 7, 2023

WHP Global plans to expand the Express brand to multiple countries in Asia and Latin America through a series of licensing agreements. The company also plans for shop-in-shop experiences in Mexico and Indonesia. late last year. and acquire the Express brand IP under a new joint venture with Express’ parent company.

Accessories 259

Accessories Apparel Brand Management Planning 259

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 276

Payment Services Fulfillment Location Shipping 276

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Employees’ Major Role in the CX Equation The tight labor market of the past few years adds another complication for retailers determined to ensure their customer experience (CX) is top-of-the-line. Looking for even more data and insights to power your approach ?

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

AUGUST 31, 2022

Bed Bath & Beyond , facing a comp store sales decline of 26% for the quarter that ended Aug. 27, 2022, has announced a combination of store closures and layoffs designed to reduce its SG&A (selling, general and administrative) expenses by $250 million in fiscal 2022.

Customer Retention 284

Customer Retention Finance Fulfillment Planning 284

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Customer Experience 330

Customer Experience Shopping Consumer Fulfillment 330

Retail TouchPoints

JULY 1, 2022

Enjoy will continue operating throughout the bankruptcy process but will wind down its operations in the UK, according to an SEC filing. The ultimate plan is to sell to the highest bidder. To fund its operations throughout the Chapter 11 proceedings, Enjoy has received a $2.5

Telecommunications 321

Telecommunications Finance Store Operations Consumer 321

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She was named to the Mass Market Retailers Most Influential Women lists in 2022 and 2024. In this role, he leads DG’s merchandise planning and margin forecasting teams.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

SEPTEMBER 3, 2021

In the midst of a tight retail labor market , Walmart is increasing its minimum wage $1 to $12 an hour , and will give raises to more than 565,000 of its 1.6 The news comes on the heels of an announcement that Walmart plans to permanently hire 20,000 additional warehouse and supply chain workers. million workers in the U.S.,

Fulfillment 261

Fulfillment Location Planning Shopping 261

Retail TouchPoints

SEPTEMBER 12, 2022

“The focus will be on taking a market-by-market approach so we can build those relationships with delivery partners and build some efficiencies as well,” noted Samieian. Sundays was initially launched as an online-only DTC brand, and the co-founders had no plans to venture into physical stores.

Shopping 270

Shopping Customer Experience Shipping Consumer 270

Retail TouchPoints

NOVEMBER 6, 2023

In addition to providing shoppers — who Figs refers to as “Awesome Humans” — with the opportunity to touch and try on products, the store, dubbed a “Community Hub,” will host events to celebrate health care professionals, provide programming on key issues impacting them and create opportunities for them to network and share their stories.

Apparel 264

Apparel Location Planning Marketing 264

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I That means open air shopping centers have become even more attractive due to how they can make curbside and BOPIS fulfillment easier to handle.

Location 326

Location Shopping Fulfillment Grocer 326

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. A Look at the Market. Although competition in the market will shift, physical store locations will remain a cornerstone of retail operations.

Fulfillment 278

Fulfillment Checkout Store Layout Consumer 278

Retail TouchPoints

AUGUST 13, 2021

Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay. The Bay, which will be led by President and CEO Iain Nairn, will be responsible for overall brand direction, marketing, buying, planning and technology for both businesses.

Customer Experience 299

Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

JUNE 19, 2020

For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations.

Fulfillment 208

Fulfillment Planning Management Consumer 208