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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

Returns 279
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David’s Bridal Says Yes to the Dress Again with New Resale Program

Retail TouchPoints

“We’re excited to unveil Adored by David’s, offering stunning, affordable dresses to help her embrace sustainability without compromise,” said Kelly Cook, President for Brand, Technology and Finance at David’s Bridal in a statement. “By

Finance 288
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Steve Madden Buys Kurt Geiger for $364.1 Million

Retail TouchPoints

The Steve Madden board of directors has unanimously approved the transaction, which the company plans to fund with a combination of committed debt financing and cash on hand. The acquisition is expected to close in Q2 2025, subject to customary closing conditions.

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Flush with New Financing, Wonder Plans to Open One New Store Per Week in 2025

Retail TouchPoints

Walmart , and in March 2024 Wonder received $700 million in additional financing and first announced its plans to operate 90 locations by the end of 2025. In February 2024 Wonder opened a food hall in a Quakertown, Pa.

Finance 147
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3 Hidden Traps for Retailers this Holiday Season

Retail TouchPoints

More importantly, retailers need to bring their finance teams in early to keep updating the numbers and reworking them throughout the season as needed. Finance, operations and more need to be working in lockstep and know the latest about what items are where and when they are expected to arrive or be distributed.

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Hy-Vee RMN Deploys Carrot Ads Solution; Instacart Extends Ad Placements to Smart Carts

Retail TouchPoints

A Connected Grocery Shopping Experience In February 2024 Hy-Vee began leveraging Instacarts Fulfillment-as-a-Service to integrate same-day delivery fulfillment capabilities into its owned and operated websites. Hy-Vee first partnered with Instacart for deliveries in 2018.

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How ‘Process Mining’ Refines Ikea’s Rich, Plentiful Data so it Can be Put to Use

Retail TouchPoints

The initial goal was relatively modest: to align the company’s finance systems and processes more accurately with what was happening in sales channels. Ikea initially focused on three core systems: selling, fulfillment and after-sales. “We

Finance 147