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Can Asda veteran Allan Leighton return the supermarket to its former glory?

Retail Gazette

Leighton helmed Asda from 1996 to 2001 and is credited with turning around the struggling chain, alongside current M&S chair Archie Norman – pulling the grocer from the brink of insolvency to orchestrating its bumper £6.7bn sale to Walmart in 1999. He is currently chair of Brewdog, Pizza Express and European fashion chain C&A.

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Example: A national fashion retailer implemented a new in-store appointment system to reduce wait times for personal styling. Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Despite heavy investment, customer retention hardly improved.

Returns 130
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Let them eat $20 smoothies: How Erewhon is reinventing luxury groceries

Inside Retail

How the luxury grocery retail market blew up The market for luxury groceries is driven by three main factors: a growing disinterest in traditional luxury goods, the expansion of wellness culture, and the recent fashionability of food. There is a certain fashionability to food, especially with some of the younger DTC brands.

Grocer 278
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Forget omnichannel, it’s all about unified commerce

Inside Retail

French retailer Carrefour had ambitions to grow its e-commerce sales amid digital-native grocers but was struggling with digital assets that were managed separately, which impeded making changes at scale. Gaining visibility Another example of the benefits seen with a unified commerce platform is fashion retailer Eileen Fisher.

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Is John Lewis on the right track to catch up to M&S?

Retail Gazette

The retailer is hoping to replicate the growth this year by upgrading the beauty halls at its Bluewater, Liverpool and Solihull stores, as well as making further improvements across its fashion, home and tech departments. “Every single store will be touched,” Ruis confirms. increase in full-year sales to 8bn and a 5.3%

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American Dream celebrates best year ever, including USA’s largest year-on-year footfall increase

Retail Focus

New openings for 2023—and beyond Some of the most prominent international fashion brands to join the American Dream during 2023 include: the largest Balenciaga mall store in North America, Canada Goose, Ferrari, Hugo Boss, JD Sports, Lovisa, Watches of Switzerland with Rolex and Cartier Storefronts and Zadig & Voltaire.

Grocer 163
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As Aldi scraps click and collect, why are the discounters dodging ecommerce?

Retail Gazette

The German discounter and rival Lidl have seemingly shunned ecommerce, as the traditional grocers invest more and more into it. ” The discount grocers are not the only low price retailers to have shunned online. A costly distraction?