Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously stud

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Customer Experience Management Marketing Returns 326

Hyken

DECEMBER 28, 2022

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .

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Customer Experience Accounting Fashion Management 108

National Retail Solutions

DECEMBER 27, 2022

A modern point-of-sale (POS) system for a small business provides many features that provide business owners with valuable tools to significantly increase revenue, save money, and exceed profit margins. However, these features, such as inventory tracking, reporting and analytics, sales performance monitoring, and CRM, are only useful if employees use[.].

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Point of Sale 98

LS Retail

DECEMBER 28, 2022

©iStock/Ridofranz Women entrepreneurs have numerous opportunities to kickstart their businesses in different regions all across the globe–one of them being in Canada. The North American country is ripe with advantages for aspiring businesswomen, such as its stable economy, low corporate taxes, equality and multiculturalism, and its access to the United States and Latin American countries.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

365 Retail

DECEMBER 29, 2022

It doesn’t matter what you’re selling as a retailer, be it products or services; you have to market it in some way, shape or form in order to make sales and generate revenue. There are many ways to market, with some proving more effective than others. And right now, cross-marketing appears to be bearing fruit for retailers. You could suggest that because competition is so rife in multiple industries, rather than be lone wolfs, companies now see the benefits of working together and co

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Marketing Promotions Returns ATS 111

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.

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Customer Experience Consumer Accounting Marketing 318

Retail Wire

DECEMBER 27, 2022

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023. The first stores will reportedly appear in Connecticut, New York and Pennsylvania with others to come to Rhode Island in 2024.

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Department Stores ATS 246

Small Biz Trends

DECEMBER 29, 2022

Are you a business owner who is in the process of hiring a new employee? If so, you may be wondering how to go about drafting a job offer letter. In this article, we will share five job offer letter template examples that you can use as a guide. We will also provide tips on how to make your offer letters more persuasive. Let’s get started! What Is a Formal Job Offer Letter?

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Promotions Returns Management Marketing 133

Retail TouchPoints

DECEMBER 29, 2022

Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. The campaign is part of the Food Lion Feeds initiative, which benefits hunger-relief organization Feeding America through 33 local Feeding America member food banks as well as hundreds of partner feeding agencies within Food Lion’s 10 -state operating area.

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Checkout Management ATS Marketing 308

Inside Retail

DECEMBER 25, 2022

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). It has also agreed to waive franchisee debts related to the purchase of some corporate stores.

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Payment Services Finance Marketing Consumer 246

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

DECEMBER 30, 2022

Yes, the biggest deal going is Kroger’s merger with Albertsons, a plan that has a major regulatory hurdle to clear before achieving fruition, but the retail industry was rife with acquisition activity in many sectors, including Amazon’s purchase of iRobot, ChannelAdvisor’s acquisition by CommerceHub, Estée Lauder’s nab of Tom Ford and the Victoria’s Secret/Adore Me deal.

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Planning 130

Small Biz Trends

DECEMBER 28, 2022

Definition of a scammer: Someone who is extremely savvy and willing to devote hours to work, day and night. And we wish would put all that knowledge to better use. Scammers are money and identity thieves who are after you 24/7, and you have to be cognizant of that. Yet despite articles, seminars and other reminders, even the wariest of consumers can still be victims of a scammer.

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Accounting Returns Finance Consumer 122

Retail TouchPoints

DECEMBER 30, 2022

Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Merchant Services Payment Services Consumer Location 307

Inside Retail

DECEMBER 25, 2022

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). It has also agreed to waive franchisee debts related to the purchase of some corporate stores.

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Payment Services Finance Marketing Consumer 246

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Wire

DECEMBER 30, 2022

Growth in the number of orders placed with DoorDash, Uber Eats and Grubhub slowed to about 5 percent, on average, in October and November vs. the previous year period, according to YipitData. That’s the slowest growth rate since the onset of the pandemic in 2020. DoorDash and Uber Eats alone are thought to control roughly 90 percent of the food delivery market in the U.S.

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Consumer Marketing ATS 130

VMS

DECEMBER 29, 2022

A handful of Amazon Fresh stores are built and appear ready to open, but it’s anyone’s guess as to when they might. There are at least seven such “zombie” stores around the country, The Information reports. This has left communities and landlords wondering when – and if – their ribbons will be cut. The delayed openings come as Amazon (Seattle) cuts costs amid anticipation of an economic downturn.

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ATS 110

Retail TouchPoints

DECEMBER 30, 2022

Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. As TERREX expands its brick-and-mortar presence, location scouting for the label has been focused on areas that are known to attract outdoor enthusiasts.

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Small Biz Trends

DECEMBER 28, 2022

As a small business owner, you know the importance of invoicing and collection letters. Not only do they help you keep track of your sales and receivables, but they can also be an effective tool for collecting money owed to you. If you’re looking for some fresh ideas to help you write effective collection letters, check out the five collection letter samples in this article.

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Payment Services Accounting ATS 105

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Wire

DECEMBER 30, 2022

Shrink is growing (yes, we said that) to damaging levels at chains stores nationwide, largely driven by organized crime rings, and the anti-theft measures being taken by Walgreens, CVS and Walmart are drawing attention for frustrating law-abiding shoppers. Walgreens has reportedly gone beyond locking up select, high-priced items in favor of putting entire categories of product behind plexiglass barriers.

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ATS 130

Hyken

DECEMBER 27, 2022

The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.

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Customer Experience Employee Engagement ATS 103

Retail TouchPoints

DECEMBER 27, 2022

U.S. retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021.

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Accounting Consumer Shopping ATS 277

Small Biz Trends

DECEMBER 27, 2022

With the pandemic finally easing, everyone from homeowners to businesses is finally looking to complete their pending renovation jobs. An important part of any renovation work is painting. To start your own business, you must first figure out all the painting equipment and professional tools you will need. Where Can You Buy the Best Painting Tools and Painting Accessories?

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Accessories ATS Shopping 105

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

DECEMBER 29, 2022

Union organizers scored a landmark victory in April when workers voted to form Amazon’s first union at the company’s largest warehouse on Staten Island, NY, but since then three efforts to unionize other facilities — one in Alabama and two more in New York — fell short on votes. Time will tell if the burst of pro-union enthusiasm at Amazon, Starbucks, REI and other retailers was fueled mostly by COVID-era discontent and if the subsequent response from management to raise pay and impr

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ATS Management 130

Re-Tales

DECEMBER 30, 2022

After 40+ years in retail, I guess I can be called an expert and I saw this list and it nailed many of the frustrations that retail workers deal with on a daily basis. A side note on #3, I worked for a while in a store that was in a senior citizen community and I remember one day when a customer whistled at me (like a dog) to get my attention. I proceeded to c**k my head to the side as if trying to hear something and kept walking, they whistled again and I stopped and cocked my head again and

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Planning ATS 98

Retail TouchPoints

DECEMBER 27, 2022

The NRF Foundation has named five retail execs to its list of People Shaping Retail’s Future 2023. The honorees will be celebrated at the 2023 NRF Foundation Honors on Jan. 15, 2023 at New York City’s Marriott Marquis Times Square. The honorees, chosen for the efforts they have made to fortify communities and improve the lives of others, are: Aman Advani, Co-founder and CEO of Ministry of Supply ; Bahja Johnson, Head of Customer and Community Belonging and Enablement at Gap Inc. ; Erin Izen, Sen

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ATS Marketing 275

Small Biz Trends

DECEMBER 26, 2022

One of the best defenses against phishing attacks is training. By teaching your employees how to recognize and report phishing attempts, you can help keep your company safe from hackers. But with so many training options available, how do you choose the right one for your business? We’ve compiled a list of the best phishing training options to help you decide.

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Management ATS 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

DECEMBER 29, 2022

In a survey of 5,000 adults conducted by the Journal of the American Medical Association (JAMA), 23 percent said that a label warning of the environmental impact of red meat would deter them from buying such products at fast-food restaurants. “If, at a population level, we made even just some minor shifts to the way we make our food choices, substituting some beef items for less impactful choices, there can be a really measurable effect on climate change,” said Julia Wolfson, lead author of the

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ATS 130

Retail Dive

DECEMBER 27, 2022

The 4% year over year dip in digital is joined by an 8% decline in overall ad spend for the month, per findings from Standard Media Index.

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Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.

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Management Fulfillment Drop-Shipping Employee Engagement 274

Small Biz Trends

DECEMBER 24, 2022

Knowing what your small business is capable of doing requires many different sets of expertise. The goal of the Building Business Capability 2023 Conference is to teach you and then leverage the knowledge so you can start growing by understanding what your capabilities are. The conference will showcase how to stay on the cutting edge of technology, build network contacts, industry insights, professional development, and much more.

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Customer Experience 98

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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