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Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously stud
Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .
A modern point-of-sale (POS) system for a small business provides many features that provide business owners with valuable tools to significantly increase revenue, save money, and exceed profit margins. However, these features, such as inventory tracking, reporting and analytics, sales performance monitoring, and CRM, are only useful if employees use[.].
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
It doesn’t matter what you’re selling as a retailer, be it products or services; you have to market it in some way, shape or form in order to make sales and generate revenue. There are many ways to market, with some proving more effective than others. And right now, cross-marketing appears to be bearing fruit for retailers. You could suggest that because competition is so rife in multiple industries, rather than be lone wolfs, companies now see the benefits of working together and co
Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.
Department stores and the foodservice sector drove “unprecedented” Boxing Day sales growth across Australia according to data from the Australian Retailers Association and Westpac DataX. And the ARA says the data shows pre-Christmas spending hit a record $74.5 billion – 8.6 per cent ahead of last year, a figure that “defied all expectations”. “This is without a doubt, the biggest festive season spend on record – it is unprecedented,” said ARA chief Paul Zahra.
Department stores and the foodservice sector drove “unprecedented” Boxing Day sales growth across Australia according to data from the Australian Retailers Association and Westpac DataX. And the ARA says the data shows pre-Christmas spending hit a record $74.5 billion – 8.6 per cent ahead of last year, a figure that “defied all expectations”. “This is without a doubt, the biggest festive season spend on record – it is unprecedented,” said ARA chief Paul Zahra.
The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023. The first stores will reportedly appear in Connecticut, New York and Pennsylvania with others to come to Rhode Island in 2024.
The release of the 2023 standard mileage rate from the IRS reveals the rate is going up. The new standard mileage rate for 2023 is 65.5 cents per mile. That is a 0.3-cent increase from the 2022 standard mileage rate adjustment the IRS announced earlier this year as a means of combatting inflation and higher gasoline costs. 2022 IRS Mileage Reimbursement Rate.
Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.
The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). It has also agreed to waive franchisee debts related to the purchase of some corporate stores.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Yes, the biggest deal going is Kroger’s merger with Albertsons, a plan that has a major regulatory hurdle to clear before achieving fruition, but the retail industry was rife with acquisition activity in many sectors, including Amazon’s purchase of iRobot, ChannelAdvisor’s acquisition by CommerceHub, Estée Lauder’s nab of Tom Ford and the Victoria’s Secret/Adore Me deal.
Are you a business owner who is in the process of hiring a new employee? If so, you may be wondering how to go about drafting a job offer letter. In this article, we will share five job offer letter template examples that you can use as a guide. We will also provide tips on how to make your offer letters more persuasive. Let’s get started! What Is a Formal Job Offer Letter?
Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. The campaign is part of the Food Lion Feeds initiative, which benefits hunger-relief organization Feeding America through 33 local Feeding America member food banks as well as hundreds of partner feeding agencies within Food Lion’s 10 -state operating area.
The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). It has also agreed to waive franchisee debts related to the purchase of some corporate stores.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Growth in the number of orders placed with DoorDash, Uber Eats and Grubhub slowed to about 5 percent, on average, in October and November vs. the previous year period, according to YipitData. That’s the slowest growth rate since the onset of the pandemic in 2020. DoorDash and Uber Eats alone are thought to control roughly 90 percent of the food delivery market in the U.S.
Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. As TERREX expands its brick-and-mortar presence, location scouting for the label has been focused on areas that are known to attract outdoor enthusiasts.
Pet retailers are set to be barred from selling dogs, cats and rabbits in the state of New York come December 2024 under a new law, signed by Governor Kathy Hochul, designed to stop the supply of animals from so-called puppy mills. Hochul, a Democrat, said banning pet stores from selling pets will help protect animal welfare and clamp down on abusive, wholesale breeders.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Shrink is growing (yes, we said that) to damaging levels at chains stores nationwide, largely driven by organized crime rings, and the anti-theft measures being taken by Walgreens, CVS and Walmart are drawing attention for frustrating law-abiding shoppers. Walgreens has reportedly gone beyond locking up select, high-priced items in favor of putting entire categories of product behind plexiglass barriers.
Definition of a scammer: Someone who is extremely savvy and willing to devote hours to work, day and night. And we wish would put all that knowledge to better use. Scammers are money and identity thieves who are after you 24/7, and you have to be cognizant of that. Yet despite articles, seminars and other reminders, even the wariest of consumers can still be victims of a scammer.
A Target store in the Buffalo suburb of Cheektowaga, N.Y. became an impromptu shelter for approximately 25 people left stranded by the blizzard that hit Western New York State last week, according to The Buffalo News. From Dec. 23 to Dec. 25, seven store employees provided food, hot beverages, inflatable mattresses and bedding, clothing, basic hygiene items, phone chargers and toys to help pass the time until crews dug out the store.
A handful of Amazon Fresh stores are built and appear ready to open, but it’s anyone’s guess as to when they might. There are at least seven such “zombie” stores around the country, The Information reports. This has left communities and landlords wondering when – and if – their ribbons will be cut. The delayed openings come as Amazon (Seattle) cuts costs amid anticipation of an economic downturn.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Union organizers scored a landmark victory in April when workers voted to form Amazon’s first union at the company’s largest warehouse on Staten Island, NY, but since then three efforts to unionize other facilities — one in Alabama and two more in New York — fell short on votes. Time will tell if the burst of pro-union enthusiasm at Amazon, Starbucks, REI and other retailers was fueled mostly by COVID-era discontent and if the subsequent response from management to raise pay and impr
The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.
U.S. retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
In a survey of 5,000 adults conducted by the Journal of the American Medical Association (JAMA), 23 percent said that a label warning of the environmental impact of red meat would deter them from buying such products at fast-food restaurants. “If, at a population level, we made even just some minor shifts to the way we make our food choices, substituting some beef items for less impactful choices, there can be a really measurable effect on climate change,” said Julia Wolfson, lead author of the
In a significant win for employers operating businesses utilizing delivery drivers, on November 29, 2022, the First Circuit Court of Appeals held in Immediato v. Postmates, Inc. that couriers completing local, intrastate deliveries were not exempt from the Federal Arbitration Act (“FAA”), and could be compelled to submit to arbitration, because they were not engaged in foreign or interstate commerce.
The NRF Foundation has named five retail execs to its list of People Shaping Retail’s Future 2023. The honorees will be celebrated at the 2023 NRF Foundation Honors on Jan. 15, 2023 at New York City’s Marriott Marquis Times Square. The honorees, chosen for the efforts they have made to fortify communities and improve the lives of others, are: Aman Advani, Co-founder and CEO of Ministry of Supply ; Bahja Johnson, Head of Customer and Community Belonging and Enablement at Gap Inc. ; Erin Izen, Sen
As a small business owner, you know the importance of invoicing and collection letters. Not only do they help you keep track of your sales and receivables, but they can also be an effective tool for collecting money owed to you. If you’re looking for some fresh ideas to help you write effective collection letters, check out the five collection letter samples in this article.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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