Hyken

JANUARY 11, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). With the employment issues of the past two years, EX is as important, maybe even more so, than CX. You can’t have a consistent and predictable CX without an EX to support it. .

Customer Experience 106

Customer Experience 106

Retail Focus

JANUARY 12, 2023

Ownership has become a burden of the current society. Having come to the realization that customers will be less able to purchase and that production itself is endangered, the concept of ownership is shifting towards sharing. It comes down to partially owning, even, experiencing ownership for a limited period. Some brands have come across the realization that a product orientation is not in the long run.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Some may argue there are too many options. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Fulfillment 279

Fulfillment Social Commerce Management Shopping 279

Retail Dive

JANUARY 9, 2023

With new tools and insights retail planners can reduce carrying costs and say goodbye to excess inventory.

132

132

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 trillion ($1.9 trillion) in global sales by 2025. It is growing three times faster than traditional e-commerce. McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China o

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Tokinomo

JANUARY 11, 2023

Happy New Year! Did you miss us during this holiday season? We sure did! While 2023 is here and we are not ready to let 2022 go so fast. That’s why in our article we are going to focus on doing a recap of the most important changes and news in the retail industry in 2022.

Retail Trends 204

Retail Trends Retail Marketing Marketing 204

Retail Focus

JANUARY 9, 2023

Selfridges new season launches across all stores with a focus on helping customers celebrate special moments, big or small. In 2023 this is brought to life through the lens of 2D artistry. Unveiling all-new window displays and unexpected visual pleasures in its physical and digital spaces, ‘ Selfridges Celebrates ‘ is Selfridges playful take on how to shop and plan for the moments in life that call for joyful celebration.

Fashion 173

Fashion Shopping Planning ATS 173

Inside Retail

JANUARY 10, 2023

Prince Harry’s “Spare” became the UK’s fastest selling non-fiction book ever, its publisher said on Tuesday, after days of TV interviews, leaks, and a mistaken early release of the memoir containing intimate revelations about the British royal family. Harry’s book has garnered attention around the world with its disclosures about his personal struggles and its accusations about other royals, including his father King Charles, stepmother Camilla and elder brother Pri

Planning 264

Planning Management 264

Retail Wire

JANUARY 13, 2023

Rent the Runway plans to offer hundreds of its “pre-loved” clothing for sale on Amazon.com. Jennifer Hyman, CEO of Rent the Runway, said that the company’s relationship with Amazon could be a “key engine” for sales and profit growth.

Planning 130

Planning 130

Retail TouchPoints

JANUARY 11, 2023

Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. Among the new offerings are the debut of the Microsoft Retail Advertising Network , which will allow retailers to pull from a large pool of brand advertisers, and the piloting of an in-store retail media solution.

Advertising 315

Advertising Planning ATS Marketing 315

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Focus

JANUARY 13, 2023

ISE 2023 show is set to welcome more than 900 exhibitors, including around 120 first-time exhibitors who will take up 3,630sqm of floorspace at the Fira. Those making their debuts in Barcelona will bring innovative products and solutions from across the pro AV and systems integration landscape, from smart home automation and communication and collaboration tools to transparent displays, e-paper signage and audio innovations.

Management 147

Management Planning ATS 147

Inside Retail

JANUARY 8, 2023

The Australian arm of global footwear retailer The Athlete’s Foot has launched a free online game on Roblox called Fitopia. The game – which the brand says represents a first by a retailer in Australia – recreates a classroom and schoolyard environment in an oversized, distorted style and features three unique worlds kids can play in. The first game features a classroom environment with brain twisters and puzzle games followed by a second game with a focus on simulation and sports while th

ATS 264

ATS 264

Retail Wire

JANUARY 13, 2023

In 2019, Microsoft made a $1 billion investment in OpenAI, the company that developed ChatGPT. The technology giant has invested another $2 billion to help build the chatbot that answers questions, writes documents and offers responses on topics put to it.

130

130

Retail TouchPoints

JANUARY 11, 2023

Bed Bath & Beyond reportedly plans more layoffs and will eliminate the Chief Transformation Officer role currently held by Anu Gupta, according to an internal memo from CEO Sue Gove seen by CNBC. The cuts will impact the workforce “across our corporate, supply chain and store portfolio,” but Gove didn’t specify the total number of affected employees.

Planning 312

Planning Location ATS 312

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Focus

JANUARY 13, 2023

At EuroShop 2023 from 26 February to 2 March in Düsseldorf, the Dimension Retail Technology will see leading international retail IT providers present their latest, tailor-made products and solutions while the Retail Technology Stage as well as the Connected Retail Stage will feature extensive lecture series on all five days. In brief talks, current practical examples will be presented as well as projects and trends revolving around IT.

Loss Prevention 130

Loss Prevention Checkout Management Accounting 130

Inside Retail

JANUARY 8, 2023

Beyond the social and environmental benefits and aesthetic appeal, the addition of green spaces in urban areas can have an enlivening effect on the retail industry, boost the local economy and make shopping a more appealing prospect. Research from the City of Melbourne demonstrated that customers would pay upwards of 10 per cent more for goods sold in CBDs if there were high-quality tree canopy, and would visit more often and stay longer in shopping districts with tree coverage.

Outdoor 264

Outdoor Green Retail Shopping Planning 264

Retail Wire

JANUARY 13, 2023

Apple CEO Tim Cook recommended to the company’s board of directors that his salary be cut by $35 million to $49 million. Mr. Cook will likely earn more than $49 million this year with stock awards and bonuses.

130

130

Retail TouchPoints

JANUARY 12, 2023

Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The new partnership is part of a growing push by Walmart to mimic the business model of arch-rival Amazon: packaging the technology built to power its own operations and offering it

Merchant Services 311

Merchant Services Fulfillment Checkout Advertising 311

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Focus

JANUARY 12, 2023

Circular retail prompted by sustainably-minded shoppers, a revival in bricks-and-mortar demand and continued cost-conscious consumerism by price-sensitive shoppers were among the emerging retail trends for 2023, the latest research from Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , reveals. Circular retail goes mainstream.

Retail Trends 130

Retail Trends Promotions Green Retail Consumer 130

Inside Retail

JANUARY 13, 2023

Chemist Warehouse has introduced a digital health and wellbeing scanner, which enables users to measure physiological indications using their smart phone cameras. The Chemist Warehouse health and wellbeing scanner, founded and developed by exercise physiologist Nicholas Harris, who is CEO and founder of HPE (Human Performance Engineering), allows camera sensors, including a smartphone camera, to remotely measure physiological signs using proprietary AI and generate predictive insight.

Beauty and Health 261

Beauty and Health ATS 261

Retail Wire

JANUARY 12, 2023

Unionized workers at an Apple Store in Towson, MD, have begun contract negotiations with the company. The union said its negotiators would focus on pay, working conditions and giving employees a voice in the decision-making process at the store. An Apple spokesperson said the company “will engage with the union representing our team in Towson respectfully and in good faith.”.

ATS 130

ATS 130

Retail TouchPoints

JANUARY 12, 2023

Mattress Firm has withdrawn its plans for an IPO this year, according to documents filed with the SEC. In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.

Marketing 311

Marketing Accounting Planning Returns 311

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Focus

JANUARY 12, 2023

The wonderful thing about eCommerce is that it can run continuously without interruptions. That means you can have customers globally in different time zones visiting your website and making purchases. However, to do that, the system needs to be operable 24/7 throughout the entire year. The old-fashioned way of doing that was always to have staff available.

Payment Services 130

Payment Services Inventory Management Returns Checkout 130

Inside Retail

JANUARY 8, 2023

In December, Hong Kong -based start-up Code-Create launched the world’s first artificial intelligence (AI) platform for fashion design. . Called AiDa, which stands for Artificial Intelligence Design Assistant, the technology was unveiled at the Fashion x AI event in Hong Kong, where international brands and designers including Besfxxk, Injury, The World Is Your Oyster, Mountain Yam, Kay Kwok and Fengyi Tan debuted their inaugural AI-driven collections.

Fashion 261

Fashion Planning ATS Accessories 261

Retail Wire

JANUARY 12, 2023

Home Depot is updating its pay policy after receiving complaints that it was costing hourly workers wages. “Our policy has been to round total shift time up or down to the nearest 15 minutes … we’re changing our practice nationwide to pay hourly associates to the nearest minute,” a company spokesperson said.

130

130

Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The company’s Board of Directors has retained both financial and legal advisers as it contemplates Boxed’s next moves, which could include a funding announcement within the next 45 days.

Consumer 311

Consumer Planning ATS Fulfillment 311

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Talking Retail

JANUARY 13, 2023

Fruittella is expanding into the jellies market with its newest innovation – Fruittella Curiosities. Available now, Curiosities have a recommended retail price of £1.50 per 110g bag. The HFSS-compliant sweets are made with 30% less sugar, real fruit juice and natural colourings and flavours. Curiosities come in two contrasting themed packs: By the Sea, which carries.

Marketing 122

Marketing Retailing Pricing ATS 122

Inside Retail

JANUARY 11, 2023

Copper Branch, the Canadian restaurant chain, is to expand into Australia and New Zealand with the first restaurant planned for Melbourne. . The first Copper Branch in Australia will open late this month, offering a plant-based cuisine, with plans to expand across the country in the coming years. With a focus on sustainability, Copper Branch’s plant-based meals offer healthy, quickly-prepared, convenient meals inspired by cuisines around the world.

Accounting 246

Accounting Location Planning Marketing 246

Retail Wire

JANUARY 12, 2023

The Consumer Price Index in December fell 0.1 percent. The annual rate of inflation for December was up 6.5 percent, the slowest gain since October 2021. The annual rate in November was 7.1 percent.

Consumer 130

Consumer 130

Retail TouchPoints

JANUARY 13, 2023

Albertsons has completed its rollout of an inventory management platform specifically designed for the rapidly changing nature of fresh products, deploying the solution across its more than 2,000 supermarkets in just seven months’ time. The Afresh Technologies predictive ordering platform will power forecasting, inventory and store operations, providing department managers with easy-to-use ordering tools that leverage real-time insights.

Inventory Management 305

Inventory Management Grocer Store Operations Supermarket 305

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing