May, 2023

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The future of retail: Global trends shaping the next 5 years

Retail Dive

How can brands plan for the future in a disruptive economic environment? Google partnered with Kantar and Bain to analyze shopper behavior and identified four critical trends that will define the retail industry in the coming years.

Planning 124
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Please Put Me Back On Hold!

Hyken

“Please put me back on hold. I want to keep listening to the music,” said nobody, ever – unless they were listening to the hold music at the Kansas City Foot and Ankle medical practice. The owner of this four-office podiatry practice with seven doctors and 25 staff members, Dr. Mark Green, has always focused on creating a positive, unique and frictionless patient experience.

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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

We’re three years removed from the pandemic’s Great Resignation, and talent shortages remain across all industries, including construction, trades and other sectors requiring maintenance and repair technicians. Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap.

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How to build a bricks-and-mortar store that attracts and retains customers

Inside Retail

It’s challenging for bricks-and-mortar retailers to stand out from the crowd. The key to driving customers in-store (and getting them to keep coming back) is differentiation. Using a differentiation strategy allows retailers to create a unique in-store shopping experience – that can’t be replicated online, and will set you apart from the competition.

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Mastering Retail Peaks: Composable Commerce, Loyalty Tech, and Future-Ready Strategies for 2024

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

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Workers prefer longer days and shorter workweeks

Retail Wire

A Washington Post-Ipsos survey of working adults finds that 75 percent would prefer working four 10-hour days instead of five eight-hour ones. Workers say the extra day off gives them more time to recover and complete personal tasks. Employers, however, do not appear to be in a rush to move away from the five-day workweek.

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Waitrose to become first UK supermarket to offer customers a refill option for olive oil

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Waitrose will become the first UK supermarket to sell a refill pouch for olive oil, when it starts stocking Citizens of Soil’s; award winning, single estate extra virgin olive oil. 500ml bottle and refill pouch will be available in 155 Waitrose shops across the UK Citizens of Soil was founded in 2020 with the aim […] If you want more information Re

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EBBA Architects transforms former jellied-eel restaurant into eyewear store

Dezeen

Local studio EBBA Architects has designed a store for eyewear brand Cubitts that preserves and draws on the original 1930s interior of the traditional F Cooke restaurant on London's Broadway Market. The restaurant, which sold cockney dishes such as jellied eel and pie and mash, had been located on the east London street since 1900 but was given a modernist update in the 1930s.

Shopping 118
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Nordstrom Names Ex-Target and Walmart CFO to Top Financial Post

Retail TouchPoints

Nordstrom has appointed Cathy R. Smith as its new CFO, effective May 29, 2023. Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

Finance 130
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“Use it or lose it”: How local precincts are faring amid return to the CBD

Inside Retail

There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period.

Returns 293
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WRS Rezones 100 Acres at Lakeforest Mall in Gaithersburg, Maryland for Mixed-Use Village

Shopping Center

Gaithersburg, Md. — WRS Real Estate Investments has successfully rezoned a 100-acre site in Gaithersburg that houses Lakeforest Mall. The Gaithersburg City Council approved the rezoning of the site for mixed-use as well as a sketch plan of the future… The post WRS Rezones 100 Acres at Lakeforest Mall in Gaithersburg, Maryland for Mixed-Use Village appeared first on Shopping Center Business.

ATS 111
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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John Lewis Partners to team up with The Floor Room nationwide

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! John Lewis and The Floor Room have announced an exclusive partnership, to create an exciting new fitted flooring offer across the retailer’s department stores and online. Under the agreement, the flooring specialist will take over responsibility for all of John Lewis’ fitted flooring, from customer consultation to installation.

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Target faces new backlash after pulling Pride merchandise in some stores

Retail Dive

The mass merchant said it has celebrated Pride Month for more than a decade with special edition assortments, but this year store staff are enduring confrontations and volatile behavior.

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Studio Paul Chan references Wes Anderson at Boisson bottle shop in LA

Dezeen

The opening scene from a Wes Anderson film provided a starting point for the interior of this bottle shop in Los Angeles, by locally based Studio Paul Chan. The first LA location for Boisson combines elements of mid-century Hollywood design and art deco in a 1,160-square-foot (108-square-metre) space to showcase a selection of non-alcoholic beverages.

Shopping 115
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Digital Marketing Tactics for Uncertain Times

Retail TouchPoints

After a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. While optimizing budgets in times of financial uncertainty makes sense, such times also provide smart marketers with easier opportunities to improve market position. According to research from Analytic Partners, 63% of marketers that increased their marketing investment during the financial crisis of 2008 generated a positive ROI.

Marketing 124
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Canada Goose to launch into Australia

Inside Retail

Canada Goose is set to make a foray into Australia under a brand management agreement reached with Brand Collective. The brand will roll out retail stores this year in Melbourne and Sydney, and open an e-commerce platform, to be augmented by selected wholesale distribution. “Partnering with a world-class luxury brand like Canada Goose gives us a great sense of pride,” said Brand Collective CEO Eric Morris.

Wholesale 275
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Sometimes Customers Are Just Having a Bad Day

Hyken

You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same time, it’s reality. And speaking of reality, no matter how good you are at creating an amazing customer experience, the customer’s perception counts. Their perception is their reality. I once went to an amazing restaurant – at least, I was told it was amazing.

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Waitrose launches UK’s first own-brand Fairtrade coconut oil

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Waitrose has launched its new own-label coconut oil, which is both organic and Fairtrade, the first of its kind in the UK. This coconut oil has been produced by the Sonmic Organic and Natural Farmers’ Association (SONFA).

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J.C. Penney profits tumbled last year, as sales edged down

Retail Dive

The department store’s investments are hitting its bottom line, but could fuel its comeback, according to owner Simon Property Group’s CEO.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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Tourists flock to luxury retail stores in San Francisco

Retail Wire

Foot traffic in San Francisco’s Union Square shopping district may be down 27 percent, but tourists are spending big at luxury retailers. “The luxury shopper isn’t experiencing the city the way regular shoppers are—they are in a bubble,” said Neil Saunders, managing director of GlobalData.

Shopping 105
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Dollar General Expands DG Fresh Footprint as it Bolsters Supply Chain

Retail TouchPoints

Dollar General is beefing up its supply chain with of its first ground-up, dual facility in Blair, Neb. and two permanent regional distribution hubs in Newnan, Ga. and Fort Worth, Texas. The off-price retailer also is planning to expand its existing Jonesville, S.C. and Amsterdam, N.Y. facilities. The recently opened Blair facility combines the efficiencies of both traditional and DG Fresh supply chain networks as part of the retailer’s strategic, multi-phased shift to self-distribution of froze

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Denmark’s Ganni to open first Australian flagship

Inside Retail

Danish luxury brand Ganni is set to open its first Australian flagship store in Sydney on June 2. The Copenhagen-based ready-to-wear brand is known for its ‘Scandi 2.0’ sense of style. It operates 37 retail stores across Europe and the US and delivers internationally to 35 countries including Australia, South Korea and Canada. The flagship, located in The Galeries on George Street, takes inspiration from the family home of Ganni’s founders, husband-and-wife duo Ditte and Nicolaj Reff

Location 264
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Toro Signs 11 Tenants to Mixed-Use Development Underway in Metro Atlanta

Shopping Center

Johns Creek, Ga. — Toro Development Co. (TDC) has announced leases with 11 tenants at Medley, a mixed-use project currently underway in Johns Creek, roughly 30 miles northeast of Atlanta. Upon completion, the development will include 200,000 square feet of… The post Toro Signs 11 Tenants to Mixed-Use Development Underway in Metro Atlanta appeared first on Shopping Center Business.

Shopping 105
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Disruption Reimagined: How to Conquer, Not Crumble, During Supply Chain Instability

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

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Yorkshire Asian Young Achiever Awards nominations now open

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A leading award scheme that celebrates the achievements of young Asian people in Yorkshire is now open for entries. The Yorkshire Young Achiever Awards – known as “the YAYAs” – are in their fourth year and have grown into a key event in the Yorkshire and UK awards calendar.

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In massive executive shuffle, Nike names new Jordan president

Retail Dive

Craig Williams will take on a new role as president of geographies and marketplace, while Sarah Mensah takes on Jordan. The retailer also named a new head of North America.

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Publix ending its GreenWise store experiment

Retail Wire

Publix has confirmed that it will rebrand its eight GreenWise Market stores under its namesake banner. “Our customers’ shopping habits have reinforced that they enjoy the attributes of a Publix GreenWise Market location, but within their traditional Publix shopping setting,” said company spokesperson Hannah Herring.

Shopping 105
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From Retirement to Retail: How Employers can Support Successful Returns to Work

Retail TouchPoints

The economic fallout from the pandemic has had a profound impact on the labor market and society. Worker shortages across industries have created a challenging scenario for countless businesses as they rush to fill job vacancies while still ensuring the satisfaction of their existing staff and customers. According to the U.S. Chamber of Commerce, the current rate of participation in the labor force is 62.6% , down from 63.3% in February 2020.

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The Flawless Clarity® Intensive: Create a New Vision for Your Business

Join DeAnna McIntosh for an experience in ideating, journaling, and strategic planning, accompanied by a physical box with tools, to help you create the vision and growth plan for the future of your business.

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US mall giant Simon’s latest results reveal four issues facing the sector

Inside Retail

When it released its first-quarter results recently, Simon Property Group, the largest mall operator in the US and a global player with projects in the US, Europe and Asia, reiterated its bullishness on the future of the mall sector. Is the crowing justified or is it a smokescreen to disguise an industry in continuing decline? And what is the spillover into Asia ?

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Bestway Foundation UK donates £100,000 to Barnardo’s

A1 Retail

Lord Zameer Choudrey CBE SI Pk, Chief Executive of Bestway Group, and Dawood Pervez, Managing Director of Bestway Wholesale, presented a cheque for £100,000 to the UK’s largest children’s charity, Barnardo’s, at Bestway Group’s Head Office in Park Royal, London last week. The funds were raised through Bestway Wholesale’s annual Ascot Charity Race Day held last year, attended by over 800 industry guests including key business influencers, wholesale supplier partners, colleagues, press and Barnard

Wholesale 105
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Making the World a Better Place (wegginar® 5/3/23)

LS Retail

©2023 Women Entrepreneurs Grow Global Who doesn't want to make the world a better place? Founder of OMSutra, Jyoti Jaiswal, will be talking about how to get started and weave in positivity and consciously crafted design to make her point. Join Jyoti and wegg® free of charge on Wednesday, May 3rd at 11 AM CT. To learn more and to register, visit: [link].

ATS 103
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Ulta to put fragrance behind locked cabinets in 70% of stores thanks to increased theft

Retail Dive

The beauty retailer, with Q1 sales growth topping 12%, said it’s investing in security guards and police presence in parking lots to deter crime.

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Retail Marketing in a Recession UK: 10 tips from experts

With a recession predicted, retail is often the hardest hit. Marketing is crucial to remain prosperous once economic difficulties have subsided, but investing in the right places is critical. Here are 10 expert tips for retail marketing in a recession.