Retail Focus

JANUARY 24, 2022

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction. The joy of shopping in bricks-and-mortar stores retains its pre-covid social value, but the key to on-going success is the industry understanding that customer needs have changed irrevocably, and they need to continue to adapt to meet them. female buyer pays with bank card in tea shop.

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Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. That’s why price and merchandise are carefully curated to align with brand image. But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.

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Inside Retail

JANUARY 24, 2022

It’s no secret that brands are now under increasing pressure to take sustainability more seriously, especially as many customers are very clear about their expectations, as a new report from Inside Retail and Klarna has revealed. According to Inside Retail and Klarna’s Going beyond: New insights for retailers embracing sustainability report, 78 per cent of participants believe that the behaviour of a brand is as important as what it sells.

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Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook. “Retailers are still pretty optimistic in terms of the power of the consumer in spite of the inflationary headwinds ,” said Rod Sides, Vice Chair and U.S.

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Checkout Customer Experience Fulfillment Shopping 253

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JANUARY 24, 2022

A “particularly strong” run-up to Christmas saw department-store chain Myer achieve solid sales growth in the five months to January 1, despite the company losing 27 per cent of its brick-and-mortar store trading days due to Covid-related trading restrictions. . In a trading update released on the eve of the Australia Day public holiday, Myer reported sales growth of 12.3 per cent year on year, and a 17.1-per-cent boost in the two months to the end of December, which were not impacted by lockdow

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Retail TouchPoints

JANUARY 24, 2022

Operations Experience Management, or OXM, empowers brands and retailers to drive loyalty post-purchase. Rather than simply personalizing the browsing and buying experience, OXM helps companies ensure that consumers receive timely and relevant information about their orders. Watch this video to learn how parcelLab is helping companies across categories optimize the post-sales experience.SHOW LESS.

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Management Consumer 249

Retail TouchPoints

JANUARY 24, 2022

Two entrepreneurs based in Boulder, Colo. have teamed up with the non-profit GLAM4GOOD to collect unused product from brands and retailers for distribution to victims of the Marshall Fire, which displaced close to 10,000 people in two adjacent Colorado towns on Dec. 30, 2021. . The initiative, called Basecamp Collective , has already received donations from American Eagle , The North Face , Vans , Jansport , Sonos , Eagle Creek and others participating in its 1×100 Brand Challenge, which a

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Tokinomo

JANUARY 24, 2022

The pandemic has affected the way people shop. Also, 75% of the 33,000 customers mentioned that they changed the brands they shop due to Covid. This pandemic has hit customer loyalty because more and more people moved to online shopping and discovered various other brands.

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Shopping Retail Marketing Marketing 214

Retail TouchPoints

JANUARY 24, 2022

As part of efforts to broaden its product offerings, Walgreens will host a virtual Supplier Diversity Summit April 5-8, 2022. Vendors will have the opportunity to connect with the Walgreens merchandising team, share their products and get feedback, with the ultimate goal of being stocked on Walgreens shelves in their local areas. Walgreens will use the Summit to increase sourcing from suppliers that are at least 51% owned, operated and managed by people who are disadvantaged, disabled, military

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Beauty and Health Health & Wellness Supermarket Planning 232

Inside Retail

JANUARY 24, 2022

Sydney-based fashion label Injury is set to launch Australia’s first digital fashion non-fungible token (NFT) art series. The unique three-piece range, Extended Dreams, has been developed in collaboration with CG visual art and music collective Real Parent and will be available for purchase in early February via NFT creative agency Culture Vault. Inspired by the ACG (anime, comic and gaming) subculture, the digital fashion items are extremely rare and upon purchase, the owners will have the opti

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Fashion Accounting Marketing ATS 162

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

JANUARY 24, 2022

Savage X Fenty has launched in-store fitting technology powered by FIT:MATCH at its first brick-and-mortar location , with plans to expand the solution across all its channels over the coming year. Savage x Fenty also has invested in FIT:MATCH to accelerate expansion of the AR-powered technology. FIT:MATCH is designed to use body scans from Apple devices equipped with lidar, to analyze shoppers’ body shape data and find their personal “fit twin” from the unique database created for each retailer

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ATS Location Planning Shopping 191

Inside Retail

JANUARY 24, 2022

E-commerce skyrocketed when the Covid-19 pandemic hit, as more consumers realised its ease and convenience. However, the past few years have also exposed what online shopping just cannot replicate – human interaction, experiential shopping and social connection. . “We are all inherently social beings. Whilst we love the convenience and real-time availability of the online experience, whenever there has been an easing of lockdowns, people have flooded back to the physical retail environment.

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Mike Anthony

JANUARY 24, 2022

Pure online grocery shoppers are rare. In a study we conducted across all categories in the US, most online shoppers also bought the same category offline. At a time when online grocery shopping puts huge pressure on bricks and mortar retail stores, this reality offers a huge lifeline to bricks and mortar grocery retail. In this article I’ll explore what encourages an online shopper to visit an offline grocery retail store and consider what this means for the future development of bricks and mor

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Inside Retail

JANUARY 24, 2022

LVMH’s luxury watch brands Hublot and Bulgari have pushed sales above 2019 levels in the past year and more growth is expected this year on strong US demand, company executives told Reuters ahead of LVMH Watch Week that kicks off on Monday. Hublot and Bulgari, alongside LVMH stablemates Zenith and TAG Heuer, are holding LVMH Watch Week online, with digital presentations of their latest collections.

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Marketing Consumer Shopping ATS 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JANUARY 24, 2022

Workers across the U.S. are finding that raises they’ve received over the past year have not been high enough to keep up with the rising cost of food, fuel and housing. Wages for hourly employees fell 2.4 percent last year when adjusted for inflation.

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Inside Retail

JANUARY 24, 2022

From school supplies and bedding to clothing and electronics, not-for-profit organisation Good 360 redirects excess stock from brands to vulnerable communities in need. And since Covid-19 hit two years ago, demand is at an all-time high. Here, managing director and founder Alison Covington discusses how the process works and the changes she’d like to see in the retail industry.

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Shipping Supermarket ATS Customer Experience 130

Retail Wire

JANUARY 24, 2022

Worker shortages are a fact of life at every stop in the U.S. food supply. This has led to fewer products being shipped and rising out-of-stocks on store shelves. “We were expecting supply issues to get resolved as we go into this period right now. Omicron has put a bit of a dent on that,” Vivek Sankaran, Albertsons CEO, said on a Jan. 11 call with analysts.

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Inside Retail

JANUARY 24, 2022

According to the ABC ’s latest Australia Talks National Survey, conducted in 2021, 55 per cent of people believe Australia Day should not be celebrated on January 26, given the historical significance of the date for Indigenous people. That’s a jump of 12 percentage points from the last survey, conducted in 2019, and reflects a rapid shift in public sentiment on this issue.

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Shipping Management Shopping Marketing 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JANUARY 24, 2022

Turnover at Amazon.com units is growing as many complain about the pressure of working for a company that some see as unresponsive to employee needs. That combined with less competitive compensation packages has many workers heading to the doors, according to employees. Sarah Schnierer, a senior program manager at Amazon who sent an email explaining her decision to leave the company, expressed disappointment in the lack of “progress Amazon made for women with children over the past few yea

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Management ATS 130

Small Biz Trends

JANUARY 24, 2022

When it comes to setting up an online store, two platforms that are most popular with small business owners are Shopify and Squarespace. Both platforms are designed to make it easier for an e-commerce business owner with no coding experience to set up shop easily. Let’s explore the two platforms to understand what is Shopify as well as Squarespace, and which one works best for you.

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Payment Services Shipping Point of Sale Planning 145

Cisco Retail

JANUARY 24, 2022

Future of Hardware Blog Series – Blog 1. The world celebrated the 50th anniversary of the moon landing in 2019 to great fanfare, understandably so. For me, one of the more amazing stories that emerged in the celebration was the fact that the total random access memory (RAM) powering the Apollo Guidance Computer measured barely over 4K. That’s a remarkable stat considering that you’re likely carrying 1000 to 2000X more computing performance in your pocket or purse right now.

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Shipping Management ATS 128

Retail Wire

JANUARY 24, 2022

Nelson Peltz’s Trian Partners hedge fund has taken a stake in Unilever. Mr. Peltz is known for pushing companies to make operational changes to boost short-term returns on his holdings. He previously was named to the board of directors at Procter & Gamble after an extended proxy fight with the company.

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Returns ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Nvidia

JANUARY 24, 2022

Let’s face it, the global supply chain may not be the most scintillating subject matter. Yet in homes and businesses around the world, it’s quickly become the topic du jour: empty shelves; record price increases; clogged ports and sick truckers leading to disruptions near and far. The business of organizing resources to supply a product or service to its final user feels like it’s never been more challenged by so many variables.

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Supply Chain Management Management Shipping Returns 113

Retail Wire

JANUARY 24, 2022

Recording artist Rihanna’s Savage X Fenty brand is opening five stores in malls located across the U.S. The stores in Houston, Las Vegas, Los Angeles, Philadelphia and Washington, D.C. are opening this month. “Our expectation is you won’t be able to walk past these stores and not go in, even if you’re not in the market for lingerie,” said Savage X Fenty’s co-president and chief marketing officer, Natalie Guzman.

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Location Marketing 100

Cisco Retail

JANUARY 24, 2022

“The processing of personal data should be designed to serve mankind. The right to the protection of personal data is not an absolute right; it must be considered in relation to its function in society and be balanced against other fundamental rights, in accordance with the principle of proportionality.”. ~ EU General Data Protection Regulation, Recital 4.

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Accounting Location Returns ATS 108

Retail Wire

JANUARY 24, 2022

Signet Jewelers, the largest jeweler in the U.S., grew its revenues during the Christmas holiday season 30 percent year-over-year and 33 percent above 2019. CEO Gina Drosos attributed the success to the company’s implementation of its “Inspiring Brilliance” plan. “The biggest part of our transformation is our cultural transformation,” she said.

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Jewelry Shopping Planning 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Talking Retail

JANUARY 24, 2022

Chocolate-maker Ferrero has given makeovers to many of its well-known ranges in time for Easter. Thorntons, owned by Ferrero since 2015, is also refreshing its packaging. Levi Boorer, customer development director at Ferrero, said: “Easter is a great time to celebrate with your favourite chocolate confectionery. “Compared to Christmas, shoppers were more likely to make.

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ATS 105

Retail Wire

JANUARY 24, 2022

GOAT Group, which sells second hand sneakers, has managed to keep its customers happy with its selection while many retailers struggle to get merchandise due to supply chain disruptions. “We don’t just have one seller where we depend on supply. We have over 700,000 sellers around the world that have supply on hand,” said co-Founder & CEO Eddy Lu.

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Management 100

Talking Retail

JANUARY 24, 2022

Typhoo Tea has launched its first brand campaign in nearly five years. The “OO Please” campaign, which will include radio advertising, sponsorships and social media, kicked off last week with a special evening in several locations in Liverpool. This included setting up Typhoo dedicated sites with free sampling of tea. Des Kingsley, chief executive, said: This story continues at Typhoo launches first brand campaign for five years.

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Retail Wire

JANUARY 24, 2022

The National Restaurant Association is asking Congress to replenish the Restaurant Revitalization Fund to assist members that are struggling to operate in the wake of Omicron variant. The fund created by Congress authorized $28.6 billion to provide aid to businesses as they coped with the effects of the pandemic. “The industry still hasn’t recreated the more than 650,000 jobs lost early in the pandemic, a loss 45 percent more than the next closest industry,” wrote NRF lobbyist Sean Kennedy

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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