Mon.Jan 24, 2022

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White paper: Joy of Shopping

Retail Focus

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction. The joy of shopping in bricks-and-mortar stores retains its pre-covid social value, but the key to on-going success is the industry understanding that customer needs have changed irrevocably, and they need to continue to adapt to meet them. female buyer pays with bank card in tea shop.

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4 Ways to Customize the Employee Experience With Retention in Mind

Retail TouchPoints

Without customers, retail businesses grind to a halt. That’s why price and merchandise are carefully curated to align with brand image. But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.

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Sustainability and shopping: Here’s what customers really want from brands

Inside Retail

It’s no secret that brands are now under increasing pressure to take sustainability more seriously, especially as many customers are very clear about their expectations, as a new report from Inside Retail and Klarna has revealed. According to Inside Retail and Klarna’s Going beyond: New insights for retailers embracing sustainability report, 78 per cent of participants believe that the behaviour of a brand is as important as what it sells.

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Report: Sycamore, Acacia Make Acquisition Bids for Kohl’s as it Faces Investor Pressure

Retail TouchPoints

Kohl’s has confirmed that at least two suitors have made acquisition offers. Sycamore Partners is reportedly willing to pay $65 per share, or over $9 billion in total for the company, people familiar with the matter told CNBC. The other offer, at $64 per share, reportedly came from Acacia Research, with backing from Starboard Value. The sources also said that Acacia and Starboard would likely partner with Oak Street Real Estate Capital to sell Kohl’s real estate.

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AI In The Aisles: The Executive's Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Customer touchpoints in retail: Impress and engage

Tokinomo

The pandemic has affected the way people shop. Also, 75% of the 33,000 customers mentioned that they changed the brands they shop due to Covid. This pandemic has hit customer loyalty because more and more people moved to online shopping and discovered various other brands.

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Deloitte: Strengthening Employee Schedule Stability Can Help Retailers Relieve Labor Woes

Retail TouchPoints

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook. “Retailers are still pretty optimistic in terms of the power of the consumer in spite of the inflationary headwinds ,” said Rod Sides, Vice Chair and U.S.

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Why Retailers Need to Prioritize the Post-Sale Experience

Retail TouchPoints

Operations Experience Management, or OXM, empowers brands and retailers to drive loyalty post-purchase. Rather than simply personalizing the browsing and buying experience, OXM helps companies ensure that consumers receive timely and relevant information about their orders. Watch this video to learn how parcelLab is helping companies across categories optimize the post-sales experience.SHOW LESS.

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CGI, manga and fantasy: Sydney fashion label Injury launches NFT art series

Inside Retail

Sydney-based fashion label Injury is set to launch Australia’s first digital fashion non-fungible token (NFT) art series. The unique three-piece range, Extended Dreams, has been developed in collaboration with CG visual art and music collective Real Parent and will be available for purchase in early February via NFT creative agency Culture Vault. Inspired by the ACG (anime, comic and gaming) subculture, the digital fashion items are extremely rare and upon purchase, the owners will have the opti

Fashion 162
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American Eagle, The North Face, Eagle Creek Donate to Colorado Fire Relief Efforts

Retail TouchPoints

Two entrepreneurs based in Boulder, Colo. have teamed up with the non-profit GLAM4GOOD to collect unused product from brands and retailers for distribution to victims of the Marshall Fire, which displaced close to 10,000 people in two adjacent Colorado towns on Dec. 30, 2021. . The initiative, called Basecamp Collective , has already received donations from American Eagle , The North Face , Vans , Jansport , Sonos , Eagle Creek and others participating in its 1×100 Brand Challenge, which a

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The customer is in control: Here’s the new payment and checkout experience

Inside Retail

E-commerce skyrocketed when the Covid-19 pandemic hit, as more consumers realised its ease and convenience. However, the past few years have also exposed what online shopping just cannot replicate – human interaction, experiential shopping and social connection. . “We are all inherently social beings. Whilst we love the convenience and real-time availability of the online experience, whenever there has been an easing of lockdowns, people have flooded back to the physical retail environment.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Walgreens to Host Virtual Supplier Diversity Summit

Retail TouchPoints

As part of efforts to broaden its product offerings, Walgreens will host a virtual Supplier Diversity Summit April 5-8, 2022. Vendors will have the opportunity to connect with the Walgreens merchandising team, share their products and get feedback, with the ultimate goal of being stocked on Walgreens shelves in their local areas. Walgreens will use the Summit to increase sourcing from suppliers that are at least 51% owned, operated and managed by people who are disadvantaged, disabled, military

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Shopify Vs Squarespace: Which is Best for Your Small Business?

Small Biz Trends

When it comes to setting up an online store, two platforms that are most popular with small business owners are Shopify and Squarespace. Both platforms are designed to make it easier for an e-commerce business owner with no coding experience to set up shop easily. Let’s explore the two platforms to understand what is Shopify as well as Squarespace, and which one works best for you.

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Savage x Fenty Launches AR-Powered Fitting Technology at its Inaugural Store

Retail TouchPoints

Savage X Fenty has launched in-store fitting technology powered by FIT:MATCH at its first brick-and-mortar location , with plans to expand the solution across all its channels over the coming year. Savage x Fenty also has invested in FIT:MATCH to accelerate expansion of the AR-powered technology. FIT:MATCH is designed to use body scans from Apple devices equipped with lidar, to analyze shoppers’ body shape data and find their personal “fit twin” from the unique database created for each retailer

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Today’s Advancements in Compute Hardware Can Power the Next Generation of ‘Moonshots’

Cisco Retail

Future of Hardware Blog Series – Blog 1. The world celebrated the 50th anniversary of the moon landing in 2019 to great fanfare, understandably so. For me, one of the more amazing stories that emerged in the celebration was the fact that the total random access memory (RAM) powering the Apollo Guidance Computer measured barely over 4K. That’s a remarkable stat considering that you’re likely carrying 1000 to 2000X more computing performance in your pocket or purse right now.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Meta Works with NVIDIA to Build Massive AI Research Supercomputer

Nvidia

Meta Platforms gave a big thumbs up to NVIDIA, choosing our technologies for what it believes will be its most powerful research system to date. The AI Research SuperCluster (RSC), announced today, is already training new models to advance AI. Once fully deployed, Meta’s RSC is expected to be the largest customer installation of NVIDIA DGX A100 systems.

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Sales of LVMH’s Hublot, Bulgari watches top pre-pandemic levels

Inside Retail

LVMH’s luxury watch brands Hublot and Bulgari have pushed sales above 2019 levels in the past year and more growth is expected this year on strong US demand, company executives told Reuters ahead of LVMH Watch Week that kicks off on Monday. Hublot and Bulgari, alongside LVMH stablemates Zenith and TAG Heuer, are holding LVMH Watch Week online, with digital presentations of their latest collections.

Marketing 130
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Raises fail to keep up with inflation

Retail Wire

Workers across the U.S. are finding that raises they’ve received over the past year have not been high enough to keep up with the rising cost of food, fuel and housing. Wages for hourly employees fell 2.4 percent last year when adjusted for inflation.

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How Good 360 turns excess stock into solutions for vulnerable communities

Inside Retail

From school supplies and bedding to clothing and electronics, not-for-profit organisation Good 360 redirects excess stock from brands to vulnerable communities in need. And since Covid-19 hit two years ago, demand is at an all-time high. Here, managing director and founder Alison Covington discusses how the process works and the changes she’d like to see in the retail industry.

Shipping 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Omicron produces ripple effects felt throughout the food supply chain

Retail Wire

Worker shortages are a fact of life at every stop in the U.S. food supply. This has led to fewer products being shipped and rising out-of-stocks on store shelves. “We were expecting supply issues to get resolved as we go into this period right now. Omicron has put a bit of a dent on that,” Vivek Sankaran, Albertsons CEO, said on a Jan. 11 call with analysts.

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Revealed: Costco Australia’s expansion plans for online, grocery

Inside Retail

Since launching locally in 2009, American grocery membership chain Costco has grown from a single store in Melbourne to 13 sites across Australia and is now present in almost all capital cities. And, with three new stores planned to open in Australia as well as its first in New Zealand later this year, Costco is working on expanding its reach both offline and online.

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Amazon has a tech employee retention problem

Retail Wire

Turnover at Amazon.com units is growing as many complain about the pressure of working for a company that some see as unresponsive to employee needs. That combined with less competitive compensation packages has many workers heading to the doors, according to employees. Sarah Schnierer, a senior program manager at Amazon who sent an email explaining her decision to leave the company, expressed disappointment in the lack of “progress Amazon made for women with children over the past few yea

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Store closures and higher delivery costs impact Adairs’ performance

Inside Retail

In a trading update on Monday, homeware retailer Adairs announced group sales for the first half landed at $242 million – including a $12.5 million contribution from Focus on Furniture sales in its first 26 days of ownership. Earnings before income and taxes is expected to finalise around $32 to $33 million – a far cry from the $60.2 million in the first half of FY21, but still above the $22.6 million in the first half of FY20.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Should retailers be investing in the metaverse?

Retail Dive

The opportunity for retailers to get in front of millions of active users to promote or sell physical and virtual goods has officially arrived.

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Balancing Privacy for Good

Cisco Retail

“The processing of personal data should be designed to serve mankind. The right to the protection of personal data is not an absolute right; it must be considered in relation to its function in society and be balanced against other fundamental rights, in accordance with the principle of proportionality.”. ~ EU General Data Protection Regulation, Recital 4.

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7-Eleven introduces subscription delivery service

Retail Dive

For $5.95 a month shoppers can get items delivered by the convenience store in about 30 minutes.

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California to Shore up Already-Robust Plastic Bag Enforcement

Hunton Andrews Kurth

California’s tough plastic-labeling enforcement is about to get a little stricter. In late 2021, the California Statewide Commission on Recycling Markets and Curbside Recycling asked the state’s Attorney General, Rob Bonta, and the California Department of Resources Recycling and Recovery to crack down on inappropriate use of recycling symbols on plastic bags, including the “chasing arrows” logo and the words “recycle” and “recyclable.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Saks launches personal styling service

Retail Dive

After shoppers take a brief quiz, the retailer will match them with a personal stylist and provide them with tailored recommendations within a day.

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Ferrero refreshes Easter range and takes more steps to make packaging 100% recyclable

Talking Retail

Chocolate-maker Ferrero has given makeovers to many of its well-known ranges in time for Easter. Thorntons, owned by Ferrero since 2015, is also refreshing its packaging. Levi Boorer, customer development director at Ferrero, said: “Easter is a great time to celebrate with your favourite chocolate confectionery. “Compared to Christmas, shoppers were more likely to make.

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Sears gets smaller with Florida store closure

Retail Dive

Kmart and Sears department stores are an endangered species, with just a few of each remaining — and the count is getting smaller all the time.

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EMEAR Service Provider Summit 2022: Accelerating Innovation and Shaping the Future with You

Cisco Retail

We live in an era marked by significant market disruptions and rising uncertainty. As organizations and decision-makers grapple with unprecedented economic, social, and technological changes, our Global Service Providers are at the forefront of digitization and network transformation. They are faced with challenges that have ballooned more quickly than many were prepared for due to the Covid-19 pandemic, such as: increasing consumer demand for innovative and seamless experiences with little to n

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.