Retail TouchPoints
JANUARY 31, 2023
Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences. This was the birth of the experience economy, a new era of business projecting beyond the simple exchange of money for goods and services.
Inside Retail
JANUARY 31, 2023
To help retailers in their transition to net-zero emissions, the Australian Retailers Association (ARA) has developed what it hails as a world-first training program featuring leading sustainability experts. The ARA Net-Zero Accelerator is a two-day intensive workshop with guest expert speakers guiding retailers to build an initial strategic roadmap to take climate action.
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Retail TouchPoints
JANUARY 31, 2023
Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. grocery retailer from Amazon , with Costco following closely behind in second place, according to the sixth annual Dunnhumby Retailer Preference Index (RPI). Amazon fell to third, while Wegmans took the fourth spot for the third year in a row.
Retail Focus
JANUARY 31, 2023
Woking’s Victoria Place is set to welcome Lark London, an independent lifestyle boutique, in a move that marks the brand’s first store outside the capital. The multi award-winning retailer will open at 7 Commercial Way in a 1,558 sq ft space, showcasing its eclectic selection of lifestyle and homeware products from over 300 brands. Lark London, one of the first ‘Lifestyle Boutiques’ in London and run by Dominic and Priya Aurora-Crowe, takes a family-oriented and personal approach, rejecting th
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
JANUARY 31, 2023
Amazon expanded its renewable energy capacity by 8.3 gigawatts (GW) in 2022, bringing its total portfolio to more than 20 GW and setting a record for renewable energy purchased by a single company. The ecommerce giant is responsible for 401 renewable energy projects in 22 countries as part of its goal of utilizing 100% renewable energy across its operations in 2025 — five years ahead of its initial target.
Retail Focus
JANUARY 31, 2023
Grosvenor announces a strong start to the year at Liverpool ONE with the forthcoming relocation of Hollister Co., the global teen retailer division of Abercrombie & Fitch Co. (A&F Co.), alongside Hollister sub-brand, Gilly Hicks. This latest commitment by the international retailers, showcases a strong vote of confidence in the destination, following successful 2022 results.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Focus
JANUARY 31, 2023
Shaftesbury has announced that two Michelin Star chef, Tom Sellers, is set to unveil his new restaurant, Story Cellar, at Seven Dials this March. The 1700 sq ft unit will be a Parisian inspired rotisserie style restaurant, located in the iconic Neal’s Yard, and will feature counter dining and rotisserie chicken alongside a menu of house cured charcuterie and classic dishes, interpreted by Tom.
Retail TouchPoints
JANUARY 31, 2023
Williams-Sonoma Inc. is taking advantage of the long tenures and broad experience of its executive team, promoting from within to strengthen its portfolio of Pottery Barn brands and provide greater support for the retailer’s marketing and global business. Pottery Barn President Marta Benson will expand her current role to CEO of Pottery Barn Brands, reporting to CEO Laura Alber, adding responsibility for the Pottery Barn Kids and Pottery Barn Teen brands.
Inside Retail
JANUARY 31, 2023
Tiffany & Co has collaborated with Nike to release the Nike x Tiffany & Co Air Force 1 1837 sneakers and a limited-edition sterling silver accessories range. The sneakers, which will be available on March 7, are made of premium black suede, have a Tiffany Blue-coloured Swoosh, and co-branded silver elements over each heel. The Nike x Tiffany & Co Air Force 1 1837 will be available in women’s and men’s sizes, with a retail price of $356.98.
Tokinomo
JANUARY 31, 2023
Campaign scoop M&M Lovin’. In this commercial , Maya Rudolph, a big fan of M&M's, shared that many people, including her, love her. To highlight this, she presented a pie chart displaying the majority of people love her. As a result of this commonality, she announced that her face will be printed on all M&M's packaging. She expressed her delight in eating candy bearing her own likeness and conveyed her love for it.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
JANUARY 31, 2023
The CEOs of two discount retail chains — The Reject Shop and Best & Less Group — have stepped down with immediate effect today citing personal reasons. Phil Bishop, the CEO of The Reject Shop, will leave the business after just six months in the role , while Best & Less Group CEO Rodney Orrock has stepped down to continue his recovery from cancer.
Retail TouchPoints
JANUARY 31, 2023
Vera Bradley has reconfigured its leadership team with the appointment of Alison Hiatt to the newly-created job of Chief Marketing Officer and the removal of three high-level roles. Brand President Daren Hull, Chief Creative Officer Beatrice Mac Cabe and Chief Revenue Officer Mary Beth Trypus have all left the company following the elimination of their positions.
Inside Retail
JANUARY 31, 2023
The traditional wholesale model is broken – and Covid is not to blame. The model has been antiquated for many years. It’s just that now e-commerce retailers and suppliers have much smarter options than ever before. Consider how a traditional wholesale deal works. Typically, it means taking on more and more warehouse space. Even for fast-growing retailers – in a world with finance options – it’s difficult to commit to a deal.
Retail Dive
JANUARY 31, 2023
Total digital retail commerce hit a record in Q4 last year, reaching $332.2 billion, according to Comscore.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
JANUARY 31, 2023
Discount retailer The Reject Shop says it is pleased with the ongoing “positive momentum” in sales following a strong Christmas trading period. In a trading update citing preliminary unaudited accounts for its December half, sales are expected to be up 3.5 per cent to $439.7 million while comparable store sales improved by 2.4 per cent compared to the previous period.
Retail Wire
JANUARY 31, 2023
Brands continue on their quest to create a frozen pizza that provides the type of quality that Americans expect from their local pizzerias. Sales of frozen pizza have surged since the pandemic began, and several upscale brands have been rolled out in recent years looking to carve out a niche among Americans who want a better frozen pie.
Inside Retail
JANUARY 31, 2023
H&M and LVMH target very different sectors of the fashion industry. The former, a fast fashion giant based in Sweden, saw a slump in fourth quarter earnings, with its operating profits falling by 87 per cent year on year, and its net profit declining by about 68 per cent. Meanwhile, multinational, luxury goods chain LVMH saw significant growth in sales and earnings.
Retail Wire
JANUARY 31, 2023
The International Monetary Fund expects the global economy to improve as China relaxes its COVID-19 restrictions and the European and U.S. economies perform better than previously expected. “The outlook is less gloomy than in our October forecast,” said Pierre-Olivier Gourinchas, chief economist for the IMF. “We are not seeing a global recession right now.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Inside Retail
JANUARY 31, 2023
Liquor retailer BWS is opening its first drive-thru coffee concept at one of its biggest stores at Gateway Drive in Davenport, Tasmania. At this drive-thru, customers can find a Double Shot coffee cart that serves a range of fresh coffee and locally baked treats. The concept is a collaboration between the BWS owner Endeavour Group and Double Shot Coffee (a division of Oasis Griffiths Group).
Retail Wire
JANUARY 31, 2023
Whole Foods is asking vendors to lower prices to reflect lower inflation rates. The grocery chain is seeking to improve the price perceptions that consumers hold for the chain. Foot traffic to Whole Foods’ stores fell eight percent in the fourth quarter, according to Placer.ai.
Inside Retail
JANUARY 31, 2023
Late last year brought a symbolic event in the athletic footwear business in China: it was the return of the Shanghai Marathon, scratched in 2021, which attracted a record 18,000 runners and was won, both in the men’s and women’s divisions, by Chinese athletes. It was a high-profile signal that with the easing of Covid-related outdoor movement restrictions, the market for athletic footwear and apparel in China is set to get a huge shot in the arm.
Retail Focus
JANUARY 31, 2023
Sign & Digital UK (SDUK) returns to the NEC Birmingham from 21 st to 23 rd March 2023. The floor plan is growing fast, with some of the biggest names in the industry, such as Roland DG, Epson UK, Premier, Hexis UK, Vivid Laminating Technologies and swissQprint, signed up. There will also be a host of familiar, and maybe not so familiar, exhibitors ready and waiting to welcome visitors from across the sign and large-format digital printing world.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Inside Retail
JANUARY 31, 2023
Global trend forecasting company WGSN recently released a report on the top fashion, beauty and consumer technology trends that are set to take off this year, including the rise of solar energy, modular sneakers and fantasy fitness to name a few. We asked Jess Tang, a senior consultant in the APAC region at WGSN, to share the most relevant insights and observations for retail in Asia.
Retail Dive
JANUARY 31, 2023
Customers ordering from the 7Now app in West Hollywood, California, may get the option to have their order sent via a Serve Robotics delivery bot.
Inside Retail
JANUARY 31, 2023
The digitisation of commerce and the plethora of new channels and touchpoints have resulted in huge opportunities for fashion brands. At the same time, they have created confusion and a struggle to accurately measure and identify the effectiveness of digital promotion campaigns. While there is a vast quantity of valuable data available, from web browsing and shopping behaviour to mobile payment data, many brands are struggling to analyse this information and draw actionable insights from it.
Hyken
JANUARY 31, 2023
Many years ago, a friend shared some advice with me: It doesn’t cost much more to enjoy a first-class experience. He was referring to spending just a little more in certain situations to get much more out of the experience. It could be a nicer hotel, a better seat in a theater, a better cut of meat at the grocery store, and more. He found that it often doesn’t cost much more to upgrade.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Inside Retail
JANUARY 31, 2023
IMG has revealed this year’s Afterpay Australian Fashion Week (AAFW) program schedule, adding new consumer shows and panels with industry leaders and artists. This year, fashion fans will have exclusive access to designer shows and events on the official AAFW schedule to experience the event in person. Natalie Xenita, VP and MD of IMG fashion events and properties for Asia-Pacific, said the five-day program features Australian designers showcasing their creativity on a global stage.
Hunton Andrews Kurth
JANUARY 31, 2023
On Monday, January 30, 2023, the Third Circuit in In re LTL Management, LLC 1 ordered debtor LTL Management, LLC’s (“LTL”) chapter 11 petition dismissed for failure to demonstrate that the petition was filed in good faith pursuant to the Bankruptcy Code. 2 The dismissal of LTL’s bankruptcy will also result in the termination of an injunction staying numerous lawsuits against third-parties—including lawsuits against certain third-party retailers being sued for allegedly having sold certain allege
Retail Dive
JANUARY 31, 2023
John Garratt will exit this June. Meanwhile, the company just opened its 19,000th store.
A1 Retail
JANUARY 31, 2023
Co-op is set to serve-up a new-look, larger, food store with an increased range and choice to serve the Gourock community. Launching on 10 February, the convenience retailer is relocating to a new 4,300 sq ft store in Cardwell Road, Gourock, with the new store larger than Co-op’s two existing sites in the town combined. The new Cardwell Road store will support 25 local jobs – including John McInulty who marks 50 years working for Co-op next year and will transfer from the Shore Street stor
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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