Fri.Feb 16, 2024

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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McDonald’s Offers a Special $1 Filet-O-Fish for the Lent Holiday

Retail Wire

As the season of Lent commences, McDonald’s has rolled out an enticing deal that's bound to please seafood enthusiasts.

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Guess?, WHP Global Team Up to Buy Rag & Bone

Retail TouchPoints

Guess? has partnered with the global brand management firm WHP Global — which owns the Toys ‘R’ Us and Babies ‘R’ Us brands as well as a stake in Express — to acquire the New York-based fashion brand Rag & Bone. The deal is expected to close during Q1 of the Guess? 2025 fiscal year, in March 2025. Rag & Bone currently operates 34 stores in the U.S. and two stores in the UK, and the brand also is sold in boutiques, department stores and online globally.

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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

Fashion 278
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Claire’s Continues Lifestyle Push with Plans for Branded Products

Retail TouchPoints

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

Planning 278
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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

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Target Creates Low-Cost Brand, dealworthy

Retail Wire

A new low-cost Target brand has been introduced, some with a price point of less than $1.

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Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Retail TouchPoints

Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework for all newly opened and renovated company-owned stores in the U.S. The first store, in Washington, D.C., features optimized lighting and acoustics for better visual and audible communication and accessible equipment designs for store associates.

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Hardly Any Plastics Can Be Recycled According to a New Study

Retail Wire

Are all the plastic items households recycle annually really being reused? A new study says no.

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Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years. A major reason for these high levels of engagement: J.Jill obsessively focuses on making sure its customers, women 45 and older, “feel valued, heard and seen,” according to VP of Stores and Operations James Ramire

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Elon Musk Shifts SpaceX to Texas After Delaware Rejects Pay Deal

Retail Wire

SpaceX CEO Elon Musk made headlines as he announced the SpaceX company’s transition from Delaware to Texas following legal hitches with his mammoth Tesla compensation package.

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The Body Shop’s German arm files for bankruptcy

Retail Gazette

The Body Shop’s German arm has filed for bankruptcy at the Düsseldorf District Court, following the brand lining up administrators for its UK business. The company’s German operation, The Body Shop Germany GmbH, employs over 350 staff members and runs 66 branches across the country/ The Düsseldorf lawyer Dr. Biner Bähr was appointed as the provisional insolvency administrator, German newspaper Bild reported.

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FDA Approves Xolair for Multiple Food Allergies

Retail Wire

The FDA has given the green light to Xolair, a drug designed to alleviate allergic reactions to multiple foods. This groundbreaking approval marks the first of its kind, offering hope to those with severe food allergies across the nation.

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Staples revamps loyalty program

Retail Dive

Easy Rewards lets shoppers earn and redeem points on qualifying purchases, and gives customers double the points for their most shopped categories.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Nike Announces Workforce Reduction of Over 1,600 Employees

Retail Wire

In a recent email sent out to all employees, Nike's CEO, John Donahoe, expressed regret over the decision to lay off 2% of its global workforce or roughly 1,600 employees.

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The Weekly Closeout: Skechers aims for 10K stores and Jeff Bezos sells $4B in Amazon stock

Retail Dive

The footwear retailer is halfway to its store opening goal, while the Amazon founder sold billions of shares this week.

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DoorDash Surpasses Delivery Estimates, but Shares Fall

Retail Wire

DoorDash Inc. outperformed analysts’ predictions for delivery orders in the fourth quarter, driven by a surge in monthly users and expansion into new categories. However, despite these positive results, Wall Street didn't seem entirely impressed.

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Beyond the cash register: The vital role of POS for seamless retail operations

Retail Customer Experience

Overcome manual end-to-end POS testing obstacles with AI-augmented automation.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Government Shutdown Is Possible as Lawmakers Depart Washington

Retail Wire

House lawmakers left Washington on Thursday for a 13-day break, but a potential government shutdown awaits upon their return.

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Former House of Fraser Oxford Street flagship set for £132m refurb

Retail Gazette

House of Fraser’s former Oxford Street flagship store is set to undergo a £132m refurbishment, which will bring offices, restaurants and a swimming pool to the site. The refurbishment and extension of 318 Oxford Street will transform the former department store into a 365,975sq ft mixed-use development. The new building will include ground-floor retail, office space, two restaurants and a gym with a swimming pool to help “bring greater diversity to Oxford Street and […] develo

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Bluesky and Mastodon Users Are in a Conflict That Could Shape the Future of Social Media

Retail Wire

Decentralized social networking platforms Bluesky and Mastodon are in a battle over how to bridge the gap between the two — and whether there should be a bridge at all.

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L’Occitane’s third virtual store celebrates Ramadan

Retail Dive

The experience, created with Emperia, mimics a traditional Middle Eastern house and features exclusive gift sets and a skin care questionnaire.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Farfetch to axe up to 30% of workforce

Retail Gazette

Farfetch is understood to be looking to lay off between 25% and 30% of its workforce as new owner Coupang works to “streamline the business”. Staff at the online luxury retailer were told on Friday that it “will begin the process of saying goodbye to colleagues and friends who have been important parts of Farfetch’s journey thus far”, Drapers reported.

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Crocs reaches ‘record’ annual revenue of nearly $4B

Retail Dive

The company said it’s in the early days of implementing a retail strategy for its Heydude brand and plans to open 30 outlet locations this year.

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Joe Browns poaches La Redoute exec as new CEO

Retail Gazette

Joe Browns has poached La Redoute’s chief commercial officer Dawn Bannerman as its new chief executive. Bannerman, who joined the retailer this week, will be responsible for elevating the brand’s presence through growing its store estate, strengthening its online proposition and leading an international expansion. She replaces Peter Alecock, who left the business earlier this month after less than two years in the role.

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Major makeovers of 150 Poundland & Dealz stores begin this week

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Discount retailer Poundland has announced it planned to bring major makeovers to 150 stores in the UK & Ireland by the end of August 2024. The ‘Project Evo’ transformations will see each of the stores get a top-to-bottom refresh making them the best and most up-to-date Poundland or Dealz stores they can be.

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Create an Effective SEO Strategy to Boost Your Online Visibility

A well-crafted SEO strategy is essential for boosting your website’s visibility and attracting the right audience. In this guide, we break down the key elements of effective SEO, including keyword research, content optimization, technical SEO, and link-building strategies. Whether you're new to SEO or looking to refine your approach, these actionable insights will help you climb search rankings and drive more traffic.

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Could Remote Work Put You at a Higher Risk of Layoffs?

Retail Wire

Since lockdowns were lifted, employers and employees have been in the battling ring over the return to the office and what that looks like.

ATS 100
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Canadian Tire Suffers Earnings Miss, Details Retail Technology Investments

RIS News

Refreshed stores, a generative AI shopping assistant, its first multi-banner omnichannel fulfillment DC, electronic shelf labels. the list of technology Canadian Tire has been investing goes on.

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Nike to lay off more than 1,600 employees

Retail Dive

On the heels of a cost-savings plan announced in December, the activewear giant confirmed it plans to cut about 2% of its total workforce.

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Amazon Audience Targeting: Increase Your Revenue, See Real Conversions and Maximize Your Ad Budget

LS Retail

©iStock/Jirsak If you’re looking to increase your revenue and see real conversions, Amazon audience targeting helps maximize your ad budget. Amazon provides the perfect opportunity to sell to millions online, extending reach far beyond a brick-and-mortar storefront. Due to the sheer volume of web traffic that Amazon receives each month, many sellers focus all of their efforts exclusively there rather than open their Direct to Consumer (DTC) website. eCommerce brands will see greater success by n

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia