Fri.Feb 16, 2024

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

Fashion 278
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Guess?, WHP Global Team Up to Buy Rag & Bone

Retail TouchPoints

Guess? has partnered with the global brand management firm WHP Global — which owns the Toys ‘R’ Us and Babies ‘R’ Us brands as well as a stake in Express — to acquire the New York-based fashion brand Rag & Bone. The deal is expected to close during Q1 of the Guess? 2025 fiscal year, in March 2025. Rag & Bone currently operates 34 stores in the U.S. and two stores in the UK, and the brand also is sold in boutiques, department stores and online globally.

Fashion 281
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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

Fashion 246
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Claire’s Continues Lifestyle Push with Plans for Branded Products

Retail TouchPoints

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

Planning 278
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McDonald’s Offers a Special $1 Filet-O-Fish for the Lent Holiday

Retail Wire

As the season of Lent commences, McDonald’s has rolled out an enticing deal that's bound to please seafood enthusiasts.

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More Trending

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Target Creates Low-Cost Brand, dealworthy

Retail Wire

A new low-cost Target brand has been introduced, some with a price point of less than $1.

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Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Retail TouchPoints

Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework for all newly opened and renovated company-owned stores in the U.S. The first store, in Washington, D.C., features optimized lighting and acoustics for better visual and audible communication and accessible equipment designs for store associates.

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Elon Musk Shifts SpaceX to Texas After Delaware Rejects Pay Deal

Retail Wire

SpaceX CEO Elon Musk made headlines as he announced the SpaceX company’s transition from Delaware to Texas following legal hitches with his mammoth Tesla compensation package.

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Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years. A major reason for these high levels of engagement: J.Jill obsessively focuses on making sure its customers, women 45 and older, “feel valued, heard and seen,” according to VP of Stores and Operations James Ramire

ATS 256
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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FDA Approves Xolair for Multiple Food Allergies

Retail Wire

The FDA has given the green light to Xolair, a drug designed to alleviate allergic reactions to multiple foods. This groundbreaking approval marks the first of its kind, offering hope to those with severe food allergies across the nation.

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The Body Shop’s German arm files for bankruptcy

Retail Gazette

The Body Shop’s German arm has filed for bankruptcy at the Düsseldorf District Court, following the brand lining up administrators for its UK business. The company’s German operation, The Body Shop Germany GmbH, employs over 350 staff members and runs 66 branches across the country/ The Düsseldorf lawyer Dr. Biner Bähr was appointed as the provisional insolvency administrator, German newspaper Bild reported.

Shopping 116
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DoorDash Surpasses Delivery Estimates, but Shares Fall

Retail Wire

DoorDash Inc. outperformed analysts’ predictions for delivery orders in the fourth quarter, driven by a surge in monthly users and expansion into new categories. However, despite these positive results, Wall Street didn't seem entirely impressed.

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Former House of Fraser Oxford Street flagship set for £132m refurb

Retail Gazette

House of Fraser’s former Oxford Street flagship store is set to undergo a £132m refurbishment, which will bring offices, restaurants and a swimming pool to the site. The refurbishment and extension of 318 Oxford Street will transform the former department store into a 365,975sq ft mixed-use development. The new building will include ground-floor retail, office space, two restaurants and a gym with a swimming pool to help “bring greater diversity to Oxford Street and […] develo

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Nike Announces Workforce Reduction of Over 1,600 Employees

Retail Wire

In a recent email sent out to all employees, Nike's CEO, John Donahoe, expressed regret over the decision to lay off 2% of its global workforce or roughly 1,600 employees.

Apparel 147
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Farfetch to axe up to 30% of workforce

Retail Gazette

Farfetch is understood to be looking to lay off between 25% and 30% of its workforce as new owner Coupang works to “streamline the business”. Staff at the online luxury retailer were told on Friday that it “will begin the process of saying goodbye to colleagues and friends who have been important parts of Farfetch’s journey thus far”, Drapers reported.

ATS 107
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Hardly Any Plastics Can Be Recycled According to a New Study

Retail Wire

Are all the plastic items households recycle annually really being reused? A new study says no.

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Joe Browns poaches La Redoute exec as new CEO

Retail Gazette

Joe Browns has poached La Redoute’s chief commercial officer Dawn Bannerman as its new chief executive. Bannerman, who joined the retailer this week, will be responsible for elevating the brand’s presence through growing its store estate, strengthening its online proposition and leading an international expansion. She replaces Peter Alecock, who left the business earlier this month after less than two years in the role.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Bluesky and Mastodon Users Are in a Conflict That Could Shape the Future of Social Media

Retail Wire

Decentralized social networking platforms Bluesky and Mastodon are in a battle over how to bridge the gap between the two — and whether there should be a bridge at all.

ATS 130
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Major makeovers of 150 Poundland & Dealz stores begin this week

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Discount retailer Poundland has announced it planned to bring major makeovers to 150 stores in the UK & Ireland by the end of August 2024. The ‘Project Evo’ transformations will see each of the stores get a top-to-bottom refresh making them the best and most up-to-date Poundland or Dealz stores they can be.

Planning 102
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Government Shutdown Is Possible as Lawmakers Depart Washington

Retail Wire

House lawmakers left Washington on Thursday for a 13-day break, but a potential government shutdown awaits upon their return.

Returns 147
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NIS2 compliance for industrial networks: Are you ready?

Cisco Retail

Since the European Union (EU) signed the second version of the Network and Information Security (NIS2) Directive in December 2022, there has been a real frenzy all around Europe about it.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Could Remote Work Put You at a Higher Risk of Layoffs?

Retail Wire

Since lockdowns were lifted, employers and employees have been in the battling ring over the return to the office and what that looks like.

ATS 100
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Staples revamps loyalty program

Retail Dive

Easy Rewards lets shoppers earn and redeem points on qualifying purchases, and gives customers double the points for their most shopped categories.

Shopping 113
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Canadian Tire Suffers Earnings Miss, Details Retail Technology Investments

RIS News

Refreshed stores, a generative AI shopping assistant, its first multi-banner omnichannel fulfillment DC, electronic shelf labels. the list of technology Canadian Tire has been investing goes on.

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Crocs reaches ‘record’ annual revenue of nearly $4B

Retail Dive

The company said it’s in the early days of implementing a retail strategy for its Heydude brand and plans to open 30 outlet locations this year.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Unleashing Developer-Led Innovation for Enhanced Online Commerce Experiences

RIS News

Developers have continued to be the driving force behind the evolution of digital commerce, and they understand that to be successful, brands must lean into developer-led innovation that drives unique visual experiences efficiently.

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The Weekly Closeout: Skechers aims for 10K stores and Jeff Bezos sells $4B in Amazon stock

Retail Dive

The footwear retailer is halfway to its store opening goal, while the Amazon founder sold billions of shares this week.

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Amazon Audience Targeting: Increase Your Revenue, See Real Conversions and Maximize Your Ad Budget

LS Retail

©iStock/Jirsak If you’re looking to increase your revenue and see real conversions, Amazon audience targeting helps maximize your ad budget. Amazon provides the perfect opportunity to sell to millions online, extending reach far beyond a brick-and-mortar storefront. Due to the sheer volume of web traffic that Amazon receives each month, many sellers focus all of their efforts exclusively there rather than open their Direct to Consumer (DTC) website. eCommerce brands will see greater success by n

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L’Occitane’s third virtual store celebrates Ramadan

Retail Dive

The experience, created with Emperia, mimics a traditional Middle Eastern house and features exclusive gift sets and a skin care questionnaire.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.