Fri.Feb 16, 2024

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

Fashion 278
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Claire’s Continues Lifestyle Push with Plans for Branded Products

Retail TouchPoints

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

Planning 277
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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

Fashion 246
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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Target Looks to Attract New Customers with Intro of Value-Priced Private Label Brand

Retail TouchPoints

Target has introduced a new low-price owned brand called Dealworthy — featuring more than 400 products ranging in price from less than $1 to $10 — and revamped its 15 -year-old everyday essentials brand Up&Up with new branding, product reformulations and additions to the assortment. Target’s owned brands are one of the most successful pieces of its business , with a collection of more than 45 private labels that contribute more than $30 billion in sales annually.

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McDonald’s Offers a Special $1 Filet-O-Fish for the Lent Holiday

Retail Wire

As the season of Lent commences, McDonald’s has rolled out an enticing deal that's bound to please seafood enthusiasts.

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More Trending

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Target Creates Low-Cost Brand, dealworthy

Retail Wire

A new low-cost Target brand has been introduced, some with a price point of less than $1.

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Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Retail TouchPoints

Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework for all newly opened and renovated company-owned stores in the U.S. The first store, in Washington, D.C., features optimized lighting and acoustics for better visual and audible communication and accessible equipment designs for store associates.

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Elon Musk Shifts SpaceX to Texas After Delaware Rejects Pay Deal

Retail Wire

SpaceX CEO Elon Musk made headlines as he announced the SpaceX company’s transition from Delaware to Texas following legal hitches with his mammoth Tesla compensation package.

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Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years. A major reason for these high levels of engagement: J.Jill obsessively focuses on making sure its customers, women 45 and older, “feel valued, heard and seen,” according to VP of Stores and Operations James Ramire

ATS 241
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How Harry Rosen Turns Targeted Personalization Data into Retail Loyalty

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

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FDA Approves Xolair for Multiple Food Allergies

Retail Wire

The FDA has given the green light to Xolair, a drug designed to alleviate allergic reactions to multiple foods. This groundbreaking approval marks the first of its kind, offering hope to those with severe food allergies across the nation.

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The Body Shop’s German arm files for bankruptcy

Retail Gazette

The Body Shop’s German arm has filed for bankruptcy at the Düsseldorf District Court, following the brand lining up administrators for its UK business. The company’s German operation, The Body Shop Germany GmbH, employs over 350 staff members and runs 66 branches across the country/ The Düsseldorf lawyer Dr. Biner Bähr was appointed as the provisional insolvency administrator, German newspaper Bild reported.

Shopping 116
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DoorDash Surpasses Delivery Estimates, but Shares Fall

Retail Wire

DoorDash Inc. outperformed analysts’ predictions for delivery orders in the fourth quarter, driven by a surge in monthly users and expansion into new categories. However, despite these positive results, Wall Street didn't seem entirely impressed.

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Former House of Fraser Oxford Street flagship set for £132m refurb

Retail Gazette

House of Fraser’s former Oxford Street flagship store is set to undergo a £132m refurbishment, which will bring offices, restaurants and a swimming pool to the site. The refurbishment and extension of 318 Oxford Street will transform the former department store into a 365,975sq ft mixed-use development. The new building will include ground-floor retail, office space, two restaurants and a gym with a swimming pool to help “bring greater diversity to Oxford Street and […] develo

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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Nike Announces Workforce Reduction of Over 1,600 Employees

Retail Wire

In a recent email sent out to all employees, Nike's CEO, John Donahoe, expressed regret over the decision to lay off 2% of its global workforce or roughly 1,600 employees.

Apparel 148
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Farfetch to axe up to 30% of workforce

Retail Gazette

Farfetch is understood to be looking to lay off between 25% and 30% of its workforce as new owner Coupang works to “streamline the business”. Staff at the online luxury retailer were told on Friday that it “will begin the process of saying goodbye to colleagues and friends who have been important parts of Farfetch’s journey thus far”, Drapers reported.

ATS 107
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Hardly Any Plastics Can Be Recycled According to a New Study

Retail Wire

Are all the plastic items households recycle annually really being reused? A new study says no.

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Joe Browns poaches La Redoute exec as new CEO

Retail Gazette

Joe Browns has poached La Redoute’s chief commercial officer Dawn Bannerman as its new chief executive. Bannerman, who joined the retailer this week, will be responsible for elevating the brand’s presence through growing its store estate, strengthening its online proposition and leading an international expansion. She replaces Peter Alecock, who left the business earlier this month after less than two years in the role.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Bluesky and Mastodon Users Are in a Conflict That Could Shape the Future of Social Media

Retail Wire

Decentralized social networking platforms Bluesky and Mastodon are in a battle over how to bridge the gap between the two — and whether there should be a bridge at all.

ATS 130
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Major makeovers of 150 Poundland & Dealz stores begin this week

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Discount retailer Poundland has announced it planned to bring major makeovers to 150 stores in the UK & Ireland by the end of August 2024. The ‘Project Evo’ transformations will see each of the stores get a top-to-bottom refresh making them the best and most up-to-date Poundland or Dealz stores they can be.

Planning 102
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Government Shutdown Is Possible as Lawmakers Depart Washington

Retail Wire

House lawmakers left Washington on Thursday for a 13-day break, but a potential government shutdown awaits upon their return.

Returns 148
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NIS2 compliance for industrial networks: Are you ready?

Cisco Retail

Since the European Union (EU) signed the second version of the Network and Information Security (NIS2) Directive in December 2022, there has been a real frenzy all around Europe about it.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Could Remote Work Put You at a Higher Risk of Layoffs?

Retail Wire

Since lockdowns were lifted, employers and employees have been in the battling ring over the return to the office and what that looks like.

ATS 100
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Staples revamps loyalty program

Retail Dive

Easy Rewards lets shoppers earn and redeem points on qualifying purchases, and gives customers double the points for their most shopped categories.

Shopping 104
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Canadian Tire Suffers Earnings Miss, Details Retail Technology Investments

RIS News

Refreshed stores, a generative AI shopping assistant, its first multi-banner omnichannel fulfillment DC, electronic shelf labels. the list of technology Canadian Tire has been investing goes on.

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Crocs reaches ‘record’ annual revenue of nearly $4B

Retail Dive

The company said it’s in the early days of implementing a retail strategy for its Heydude brand and plans to open 30 outlet locations this year.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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Unleashing Developer-Led Innovation for Enhanced Online Commerce Experiences

RIS News

Developers have continued to be the driving force behind the evolution of digital commerce, and they understand that to be successful, brands must lean into developer-led innovation that drives unique visual experiences efficiently.

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The Weekly Closeout: Skechers aims for 10K stores and Jeff Bezos sells $4B in Amazon stock

Retail Dive

The footwear retailer is halfway to its store opening goal, while the Amazon founder sold billions of shares this week.

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Amazon Audience Targeting: Increase Your Revenue, See Real Conversions and Maximize Your Ad Budget

LS Retail

©iStock/Jirsak If you’re looking to increase your revenue and see real conversions, Amazon audience targeting helps maximize your ad budget. Amazon provides the perfect opportunity to sell to millions online, extending reach far beyond a brick-and-mortar storefront. Due to the sheer volume of web traffic that Amazon receives each month, many sellers focus all of their efforts exclusively there rather than open their Direct to Consumer (DTC) website. eCommerce brands will see greater success by n

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L’Occitane’s third virtual store celebrates Ramadan

Retail Dive

The experience, created with Emperia, mimics a traditional Middle Eastern house and features exclusive gift sets and a skin care questionnaire.

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.