Fri.May 12, 2023

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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

We’re three years removed from the pandemic’s Great Resignation, and talent shortages remain across all industries, including construction, trades and other sectors requiring maintenance and repair technicians. Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap.

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Victoria’s Secret launches a World Tour – its new ‘catwalk show’ 

Inside Retail

After an almost five-year break, Victoria’s Secret will relaunch its World Tour this autumn as a feature-length film, featuring artists and designers worldwide. The reimagined show, which will be webcast internationally, is part of the brand’s “commitment to championing women’s voices, perspectives and experiences”. The film focuses on the VS20 – a group of 20 creatives from Bogota, Lagos, London, and Tokyo – who will create four fashion curations.

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Nordstrom Names Ex-Target and Walmart CFO to Top Financial Post

Retail TouchPoints

Nordstrom has appointed Cathy R. Smith as its new CFO, effective May 29, 2023. Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

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Baby formula companies blame high prices on QC regs

Retail Wire

Baby food and formula prices were up 8.8 percent year-over-year in April with manufacturers blaming government regulations developed to avoid a repeat of last year’s infant formula shortage. Manufacturers have invested in quality control technology to ensure that products meet the government’s safety standards.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Bluestar Alliance Buys Scotch & Soda’s U.S. Business

Retail TouchPoints

An affiliate of brand management company Bluestar Alliance has purchased the U.S.-based wholesale and retail business assets of the Scotch & Soda brand, which will allow its products to be sold in retail stores across the country. Currently the Amsterdam-based brand’s apparel, eyewear, fragrances and accessories are available in stores across Europe, North America, the Middle East, Africa and Australia.

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Amazon is set on getting grocery right

Retail Wire

Amazon.com currently holds a three percent share of the U.S. grocery market, well behind Walmart’s 30 percent and Kroger’s 11 percent. Costco, Albertsons, Ahold Delhaize and Publix are also ahead of Amazon, which plans to continue scaling its grocery business despite a recent pullback on new store openings.

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Analyst says retail media is key to Albertsons/Kroger merger

Retail Wire

The combination of Albertsons and Kroger’s retail media networks is at the heart of the merger deal between the two supermarket giants, according to Dean Rosenblum, senior research analyst for AllianceBernstein. “Long term, the biggest accelerator for profit growth for Kroger is not grocery. It’s actually retail media and advertising,” said Mr.

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Meta Tests Out New Generative AI Features with Small Group of Advertisers

Retail TouchPoints

Google ’s doing it. Microsoft ’s doing it. So it’s no surprise that Meta is getting into the generative AI game as well. On May 11 the parent company of Facebook , Instagram and WhatsApp unveiled several new generative AI applications for its platform that it is currently trialing with a small group of advertisers. Also in line with other major tech players, Meta made it very clear that AI was nothing new for the company, highlighting the fact that it has been using artificial intelligence on it

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Carrefour chooses Pricer as ESL partner

Retail Focus

The retail group Carrefour has renewed its trust in Pricer as their exclusive supplier of electronic shelf label (ESL) solutions for three years. The agreement covers new installations and replacement to optimize their store automation and communication solution. The agreement with Carrefour, Pricer’s customer since 20 years and one of Europe’s largest retailers, contains no commitments with regard to volumes or amounts. “Due to their outstanding service, we have selected Pricer as our par

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Deepwater Plaza sells for $111 million, Woolworths Group sells two malls

Inside Retail

Woy Woy’s Deepwater Plaza has been sold for $111 million to a private investor as “renewed demand” for sub-regional centres grows. The 17,417sqm shopping centre is located in the north of Sydney and is anchored by Coles supermarket, complemented by Kmart and a variety of national and chain retailers. CBRE’s head of retail capital markets for Pacific, Simon Rooney, said investors were “attracted” by the centre’s “robust” major tenants and overall sales performance.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Ben of Ben & Jerry’s wants to take you higher, but not too high

Retail Wire

Ben Cohen, a co-founder of Ben & Jerry’s ice cream, has a new business venture called Ben’s Best Blnz, a line of moderate potency cannabis products. “The problem with today’s pot is that it’s just too freakin’ strong,” Mr. Cohen said. “In my college days, you’d be sitting around with a group of friends, passing a jay around and it was kind of a nice process.

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“I’ve always been a problem-solver”: Emma Lewisham on her career journey

Inside Retail

Since Emma Lewisham launched her natural skincare line in 2019, the New Zealand brand has gone from strength to strength, becoming the world’s first certified carbon-positive beauty brand , gaining a slew of celebrity customers, including — reportedly — Jane Goodall, Kourtney Kardashian, Naomi Watts and former New Zealand prime minister Jacinda Ardern, and recently debuting in Mecca stores.

Finance 130
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Peloton recalls two million+ stationary bikes

Retail Wire

Peloton has issued a recall of 2.2 million PL-01 exercise bikes after reports of injuries received due to “seat posts breaking.” It is the second major recall issued by the company. It previously recalled 125,000 treadmills following reports of injuries and the death of a six-year-old connected to the machines.

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Forrester TEI™ Finds Cisco Vulnerability Management Delivers 125% ROI

Cisco Retail

This blog explores the operational and financial impact of Cisco Vulnerability Management from a Forrester TEI study conducted by Forrester Consulting and commissioned by Cisco.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Walgreens sells shares of drug distributor AmerisourceBergen

Retail Wire

Walgreens Boots Alliance has sold $694 million in shares of AmerisourceBergen. The drug distributor will repurchase about $50 million of its common stock from Walgreens as part of the deal. Walgreens has a 17 percent share of AmerisourceBergen’s common stock.

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Simplify Your DevOps with the Cisco SD-WAN API

Cisco Retail

Welcome to Cisco SD-WAN Automation Awareness Month! In the world of software and tools development, API and automation tools have become essential for customizing and streamlining operational tasks.

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Kroger CEO says it will go to court to get Albertsons deal done if necessary

Retail Wire

Kroger CEO Rodney McMullen said the supermarket giant is set to go to court to complete its merger deal with Albertsons. “Usually you wouldn’t commit in advance to litigate,” said Mr. McMulen. “In this case we both committed to litigate in advance.

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E-commerce, packaging demand dips are linked but don’t necessarily signal a wider downturn

Retail Dive

Blaming softer e-commerce sales as the reason for falling demand in corrugated packaging and beyond may be “overblown,” sources say.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Giant Eagle no longer enjoys a homecourt advantage in western PA

Retail Wire

Walmart has passed Giant Eagle as the grocery market share leader in western Pennsylvania despite the supermarket and c-store operator being based in the area. Walmart has a 25.64 percent market share, followed by Giant Eagle, 21 percent, and Sam’s Club, 10 percent.

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Scotch & Soda closes several US stores

Retail Dive

A number of locations across the country have closed and the fashion brand’s parent company Bluestar Alliance appointed a new global president.

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A mother speaks up for Mother Earth

Cisco Retail

Mother Earth and moms have a lot in common (And by moms, I’m including mothers, grandmothers, aunts, godmothers and more).

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The Weekly Closeout: Shein aims to repurpose excess inventory and Nike adds board member

Retail Dive

The fast-fashion giant wants to use other retailers’ scraps for new clothing. Meanwhile, former Kimberly-Clark executive Maria Henry joined the athletic retailer’s board.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Future-proof with Cisco Next-Gen Firewalls

Cisco Retail

We have seen an increase in the efforts to future-proof our technology, infrastructure, and our planet.

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Wolverine is ‘exploring strategic alternatives’ for Sperry

Retail Dive

CEO Brendan Hoffman said during an earnings call that the footwear company needs to focus on its core brands, including Merrell, Saucony and Sweaty Betty.

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Outlook on growth areas and highlights for Christmasworld 2024

A1 Retail

The leading international consumer goods fairs Ambiente, Christmasworld and Creativeworld were held together for the first time at the Frankfurt Exhibition Centre in February 2023. Under the motto “Home of Consumer Goods”, the trade fair trio redefined the most important and biggest networking platform and formed the hub for the global consumer goods sector.

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Mindy Kaling launches collection with Andie Swim

Retail Dive

The swimwear collection features 33 SKUs in sizes XXS to XXXL and is available for purchase on the DTC brand’s website.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Nike Unite opens regional debut at Merry Hill

A1 Retail

Sovereign Centros has announced the opening of community-focused concept, Nike Unite, at Merry Hill, one of the UK’s top 10 retail and leisure destinations. The launch of the 10,165 sq ft space marks a regional debut for Nike Unite, as well as being the first for the concept in a shopping centre environment. Nike Unite stocks sportswear ranges designed to cater to the everyday lifestyles of Merry Hill’s catchment.

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Online prices continue to drop: Adobe

Retail Dive

Online prices fell for the eight consecutive month, dropping 1.8% in April, according to a new report.

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John Lewis partners with Internet Matters to help families navigate online safety for children, tweens and teens

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! John Lewis has become the first department store in the UK to offer specialist advice to families on internet safety. The move comes after this was highlighted as a top concern by customers with children. We are partnering with leading online safety organisation, Internet Matters this summer to train Partners across all 34 of our […] If you want mo

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With supply leveling off, the off-price party may be over

Retail Dive

But a return to normal is probably a good thing, according to William Blair analysts.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio