Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Inside Retail

APRIL 21, 2024

per cent) of surveyed department store operators expect their sales to grow in 2024, a significant decrease from last year’s 85.7 The report revealed that while department stores and convenience stores experienced higher growth rates than total retail sales, supermarkets faced negative growth for the first time.

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Department Stores Store Operations Consumer Supermarket 147

Inside Retail

AUGUST 25, 2023

Camilla, an Australian luxury resort wear brand, has entered the duty-free store operated by Heinemann Australia at Sydney Airport as part of a new pop-up campaign. The post Luxury resort wear brand Camilla opens at Sydney Airport appeared first on Inside Retail.

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Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores.

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Retail Wire

MAY 18, 2021

has raised its annual sales and earnings forecast based on a number of factors: stores operating on pre-pandemic terms, pent up shopping demand, increased disposable income and optimism around personal finances and the direction of the U.S. The department store operator announced that same-store sales jumped 63.9

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Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Where else are my customers shopping? How can I adjust my strategy to compete?

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Payment Services Consumer Customer Retention Marketing 237

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

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Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

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Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

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Retail TouchPoints

MARCH 7, 2023

While both chains are focused on value, Ross puts an emphasis on off-price apparel and home fashion, while dd’s Discounts’ assortment competes with department stores through a selection of in-season name brand apparel, accessories and footwear.

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Retail TouchPoints

FEBRUARY 7, 2023

The mall, which opened after a years-long delay in October 2019 , struggled (as many retailers and malls did) with COVID-19’s impact on in-person shopping. American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy.

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Payment Services Department Stores Checkout Finance 231

Retail TouchPoints

MARCH 20, 2024

“Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially. They’ll go with their friends, have lunch and then shop afterwards. They want to have the full ceremony of having something wrapped up and presented to them. ”

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Specialty Retailers Department Stores Consumer Advertising 263

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Location Fashion Returns 219

Inside Retail

JULY 13, 2023

The company also has proactive measures in place to prevent non-compliant products from being listed, and regularly monitors the products sold in its stores for quality assurance. In addition, its A-to-Z Guarantee protects customers when they purchase items sold and fulfilled by a third-party seller so that customers can shop with confidence.

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Retail TouchPoints

MARCH 1, 2024

A lot of brands out there have sold to bigger shops where the bottom line is king, but we’re more about our reputation and the product we put out. We operate our own factory in the Philippines, but we don’t run it as a profit center, so if there’s something that’s important for a brand, we can do small quantities.

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Retail TouchPoints

SEPTEMBER 28, 2020

In a survey of consumers conducted by SmarterHQ , 23% said they planned to do most of their holiday shopping on Prime Day, as compared to 19% on Black Friday and 11% on Cyber Monday. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores. 13-14 , will kick off the season.

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Retail TouchPoints

MAY 19, 2022

Poor Q1 results and the departure of two senior executives could further ramp up pressure for the department store retailer to sell itself. It looks increasingly likely that a Kohl’s sale may be imminent, with the retailer receiving final bids from potential buyers in the coming weeks. Kohl’s reported a 5.2%

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Department Stores Location Marketing Planning 243

Retail TouchPoints

JUNE 4, 2021

Kohl’s , where Lands’ End is now available both online and at 150 stores, was credited as the largest contributor. compared to 2019), but the department store chain seems to be gaining ground in other areas. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

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Jewelry Department Stores Returns Shopping 253

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. However, apparel and department stores are elevated.

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Retail TouchPoints

APRIL 6, 2022

URW acquired Westfield in 2018 in a deal that included major shopping centers such as the Westfield World Trade Center in Manhattan, Century City in Los Angeles and the Garden State Plaza in New Jersey. On a call with investors, CEO Jean-Marie Tritant said he believes URW will be able to sell its U.S.

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Payment Services Department Stores Advertising Planning 256

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). Verdi: It’s true.

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Retail TouchPoints

JULY 24, 2020

Just 16 months after its first New York City store debuted as the anchor for the brand-new Hudson Yards retail and residential complex, Neiman Marcus announced it would close the 188,000-square-foot store. We are assessing each store in how they maximize customer relationships and optimize profitability. and Bellevue, Wash.

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Retail TouchPoints

MARCH 4, 2021

Whiteley: Retail was changing even before the pandemic, particularly department stores and specialty retail. When you go into a department store, you see inventory commitments, big footprints and huge overhead — things that will strangle a lot of people. What’s your take on the industry’s health and future?

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Department Stores Specialty Retailers Wholesale Consumer 161

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

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Retail TouchPoints

DECEMBER 16, 2020

Sports, music and other hobby stores beat the average, with sales down just 0.6% , while big box retailers declined 1% and sales at furniture stores fell 1.1%. A few other retail segments saw more significant losses: Electronics: Down 3.5% ; Clothing and accessories: Down 6.8% ; and Department stores: Down 7.7%.

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Department Stores Accessories Consumer Shopping 147

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. Not all apparel retailers will be affected equally, however. In fact, 50%.

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Returns Apparel Store Layout Specialty Retailers 242

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In-store experimentation experiences are opportunities to entertain, energize and inspire customers while connecting emotionally with them.

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Store Layout Sporting Goods Consumer Department Stores 219

Retail TouchPoints

AUGUST 5, 2020

Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof. As the pandemic rapidly emerged and tightened its grip on Asia, stores, restaurants and shopping centers closed. Retail sales are setting month after month increases as more stores open and people return to shopping.

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Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Even brick-and-mortar stores fared decently overall, with average sales up 3.6% I don’t think stores are unimportant.

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VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

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Consumer Visual Merchandising Jewelry Department Stores 52

Wiser

FEBRUARY 13, 2019

Many consumers prefer to pick out their flowers in person, not via a picture online, while card-shopping and candy-buying are two more purchases that are traditionally completed at brick-and-mortar retailers. Furthermore, most shopping occurs right before the holiday. Once inside, there are a few promotions that help close the deal.

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Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. Anderson expects the retailer to lose a portion of its new shoppers as we enter the next normal, though it will still come out well ahead.

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365 Retail

SEPTEMBER 15, 2021

Department store digital pioneer Fiona Lay has been appointed as Digital Director. Formerly Digital and Trading Director at Debenhams, she spent 17 years at the company where she oversaw its transition and growth into online shopping. Debenhams’ digital business was transitioned to fashion retailer Boohoo in April.

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Fashion Department Stores Finance Customer Experience 65

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

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Customer Experience Payment Services Shipping Kiosk 52

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

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Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

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