Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. However, apparel and department stores are elevated.

Returns 330

Returns Merchant Services Department Stores Shipping 330

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. Not all apparel retailers will be affected equally, however. In fact, 50%.

Returns 246

Returns Apparel Store Layout Specialty Retailers 246

Retail TouchPoints

AUGUST 5, 2020

Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof. As the pandemic rapidly emerged and tightened its grip on Asia, stores, restaurants and shopping centers closed. Retail sales are setting month after month increases as more stores open and people return to shopping.

Supermarket 260

Supermarket Returns Shopping Department Stores 260

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. There will be demand.

Apparel 231

Apparel Returns Department Stores Fulfillment 231

365 Retail

SEPTEMBER 15, 2021

Department store digital pioneer Fiona Lay has been appointed as Digital Director. Formerly Digital and Trading Director at Debenhams, she spent 17 years at the company where she oversaw its transition and growth into online shopping. Debenhams’ digital business was transitioned to fashion retailer Boohoo in April.

Fashion 62

Fashion Department Stores Finance Customer Experience 62

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. That said, there have been a few bumps in the road.

Fulfillment 277

Fulfillment Jewelry Inventory Management Consumer 277