Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. “Now When they go shopping, they want to be treated specially.

Specialty Retailers 267

Specialty Retailers Department Stores Consumer Advertising 267

Inside Retail

APRIL 21, 2024

In the landscape of global commerce, few sectors evoke as much intrigue and promise as the consumer goods market in China. With higher than expected growth , a burgeoning middle class, and evolving consumer preferences, China stands at the forefront of the retail revolution. per cent and 6 per cent respectively. Two thirds (66.3

Department Stores 147

Department Stores Store Operations Consumer Supermarket 147

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Location 315

Location Planning Department Stores Shopping 315

Retail TouchPoints

MARCH 7, 2023

While both chains are focused on value, Ross puts an emphasis on off-price apparel and home fashion, while dd’s Discounts’ assortment competes with department stores through a selection of in-season name brand apparel, accessories and footwear. ” Ross’ comparable store sales fell 4% year-over-year in Q4 2022, which ended Jan.

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Planning Apparel Discount Store Department Stores 254

Retail TouchPoints

FEBRUARY 7, 2023

The mall, which opened after a years-long delay in October 2019 , struggled (as many retailers and malls did) with COVID-19’s impact on in-person shopping. American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy.

Payment Services 237

Payment Services Department Stores Checkout Finance 237

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). For example, at category killers like T.J.

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ATS Advertising Promotions Consumer 243

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We aren’t blindly retargeting every user,” said Natori.

Department Stores 215

Department Stores Wholesale Finance Apparel 215

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 224

Department Stores Location Fashion Returns 224

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 233

Department Stores Planning Returns ATS 233

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers hope to “flatten the curve” of holiday sales spikes by spreading their deals out over the course of the season, preventing the queues and crowds that have traditionally descended on stores on big “deal” days such as Black Friday. The pandemic has negatively impacted the department stores’ businesses.

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Fulfillment Department Stores Shipping Planning 303

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

Returns 330

Returns Merchant Services Department Stores Shipping 330

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Store Layout 221

Store Layout Sporting Goods Consumer Location 221

Retail TouchPoints

JUNE 4, 2021

Kohl’s , where Lands’ End is now available both online and at 150 stores, was credited as the largest contributor. compared to 2019), but the department store chain seems to be gaining ground in other areas. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

Jewelry 258

Jewelry Department Stores Returns Shopping 258

Retail TouchPoints

MARCH 4, 2021

Retail TouchPoints (RTP): I understand that although the Harmony783 company is nearly two years old, selling to consumers only started recently. Consumers today are much more aware of the things that are important to them, and sustainability is important to people. How have sales been going?

Department Stores 163

Department Stores Specialty Retailers Wholesale Consumer 163

Retail TouchPoints

DECEMBER 16, 2020

Sports, music and other hobby stores beat the average, with sales down just 0.6% , while big box retailers declined 1% and sales at furniture stores fell 1.1%. A few other retail segments saw more significant losses: Electronics: Down 3.5% ; Clothing and accessories: Down 6.8% ; and Department stores: Down 7.7%.

Department Stores 149

Department Stores Accessories Consumer Shopping 149

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. Not all apparel retailers will be affected equally, however. In fact, 50%.

Returns 246

Returns Apparel Store Layout Specialty Retailers 246

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Even brick-and-mortar stores fared decently overall, with average sales up 3.6% I don’t think stores are unimportant.

Promotions 223

Promotions Fulfillment Department Stores Shipping 223

Wiser

FEBRUARY 13, 2019

At Wiser, we were wondering what went through consumers’ heads around this holiday, so we polled more than 2,700 mystery shoppers from across the U.S. Valentine’s Day remains a traditional holiday among consumers, both in terms of gifts and when it comes to where to buy. Furthermore, most shopping occurs right before the holiday.

Discount Store 74

Discount Store Department Stores Shipping Store Operations 74

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

MAY 21, 2021

These investments are representative of Target’s swift response to changing consumer behavior, which also helped the retailer succeed during the depths of the pandemic, according to Anderson. Anderson expects the retailer to lose a portion of its new shoppers as we enter the next normal, though it will still come out well ahead.

Apparel 231

Apparel Returns Department Stores Fulfillment 231

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

JUNE 19, 2023

There’s a high likelihood that, as an American shopper, you’ve been at a store, seen an item completely unrelated to the purpose of your shopping trip, and suddenly — you have to have it. Prime members impulse purchase 30% more at department stores than non-Prime members, our study showed.

Inventory Management 239

Inventory Management Department Stores Consumer Shopping 239

Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

Loss Prevention 259

Loss Prevention Sporting Goods Customer Experience Store Layout 259

Retail Geek

JULY 30, 2021

Part two of that store is that as he did it Target Mark has launched the first. [4:35] 6:00] Um Extended the the new visual merchandising approach to to the Staffing and store operations yet so maybe a work in progress. 4:35] Owned brands for Bed Bath and Beyond and those brands have sort of significant.

Visual Merchandising 105

Visual Merchandising Payment Services Advertising Merchant Services 105

Retail Geek

JUNE 11, 2023

For the Apple Vision Pro like the answer is no right like and what like unless maybe your Louis Vuitton and you want to get a good press release about being a first mover you know it’s unlikely that there’s going to be 100 million people sitting in their house wearing this thing on their face all day and wanting to shop on it.

ATS 59

ATS Drop-Shipping Consumer Marketing 59

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. That said, there have been a few bumps in the road.

Fulfillment 277

Fulfillment Jewelry Inventory Management Consumer 277