Inside Retail

NOVEMBER 16, 2023

The three will report to Heidi O’Neill, president, consumer, product and brand at Nike. In addition, Dr Muge Erdirik Dogan will join Nike as chief technology officer, effective November 27, to boost the quality of consumer experiences with products, platforms, and services. Dogan’s most recent role was as president of Amazon Fashion.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

Location 147

Location Department Stores Shopping Consumer 147

Inside Retail

JUNE 30, 2021

From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese department store chain Takashimaya. Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono).

Department Stores 246

Department Stores Beauty and Health Accounting Promotions 246

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 248

Department Stores Consumer Planning Store Operations 248

Retail TouchPoints

FEBRUARY 3, 2023

Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations. Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially.

Specialty Retailers 263

Specialty Retailers Department Stores Consumer Advertising 263

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Planning 276

Planning Department Stores Wholesale Location 276

Retail TouchPoints

NOVEMBER 18, 2022

Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. billion , compared with $28.1

Shopping 256

Shopping Department Stores Planning Accounting 256

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We aren’t blindly retargeting every user,” said Natori.

Department Stores 211

Department Stores Wholesale Finance Apparel 211

Retail TouchPoints

MARCH 7, 2023

The latest batch of store openings marks dd’s Discounts’ entry into Wisconsin and has led to a larger presence for both banners in California, Texas and Florida. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops. .

Planning 251

Planning Apparel Discount Store Department Stores 251

Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

Payment Services 231

Payment Services Department Stores Checkout Finance 231

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). For example, at category killers like T.J.

ATS 238

ATS Advertising Promotions Consumer 238

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 219

Department Stores Location Fashion Returns 219

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 233

Department Stores Planning Returns ATS 233

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

Consumer 52

Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

JULY 26, 2021

Bernstein also has worked in the retail and consumer practice at McKinsey & Co. Maly’s ability to create connections with consumers through breakthrough platforms that integrate product, service and experience make her a great fit to lead this special and growing brand,” said Spring in a statement.

Beauty and Health 261

Beauty and Health Department Stores Location Planning 261

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers hope to “flatten the curve” of holiday sales spikes by spreading their deals out over the course of the season, preventing the queues and crowds that have traditionally descended on stores on big “deal” days such as Black Friday. The pandemic has negatively impacted the department stores’ businesses.

Fulfillment 302

Fulfillment Department Stores Shipping Planning 302

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

Returns 328

Returns Merchant Services Department Stores Shipping 328

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Store Layout 219

Store Layout Sporting Goods Consumer Department Stores 219

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Location 311

Location Planning Department Stores Shopping 311

Retail TouchPoints

MARCH 4, 2021

Retail TouchPoints (RTP): I understand that although the Harmony783 company is nearly two years old, selling to consumers only started recently. Consumers today are much more aware of the things that are important to them, and sustainability is important to people. How have sales been going?

Department Stores 161

Department Stores Specialty Retailers Wholesale Consumer 161

Retail TouchPoints

DECEMBER 16, 2020

Sports, music and other hobby stores beat the average, with sales down just 0.6% , while big box retailers declined 1% and sales at furniture stores fell 1.1%. A few other retail segments saw more significant losses: Electronics: Down 3.5% ; Clothing and accessories: Down 6.8% ; and Department stores: Down 7.7%.

Department Stores 147

Department Stores Accessories Consumer Shopping 147

Retail TouchPoints

MARCH 24, 2022

Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote.

Fulfillment 263

Fulfillment Department Stores Supermarket Returns 263

Retail TouchPoints

JUNE 4, 2021

Kohl’s , where Lands’ End is now available both online and at 150 stores, was credited as the largest contributor. compared to 2019), but the department store chain seems to be gaining ground in other areas. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

Jewelry 253

Jewelry Department Stores Returns Shopping 253

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 258

Sporting Goods Department Stores Apparel Fulfillment 258

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Returns 242

Returns Apparel Store Layout Specialty Retailers 242

Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. We believe the retailers that will genuinely thrive tomorrow will understand that success requires agility across the entire organisation, not just in a specific channel.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Wiser

FEBRUARY 13, 2019

At Wiser, we were wondering what went through consumers’ heads around this holiday, so we polled more than 2,700 mystery shoppers from across the U.S. Valentine’s Day remains a traditional holiday among consumers, both in terms of gifts and when it comes to where to buy. Instead, they’re better served by being presented in stores.

Discount Store 74

Discount Store Department Stores Shipping Store Operations 74

Retail TouchPoints

JANUARY 25, 2021

Nordstrom is already an expert at this , and American Eagle may be able to pivot failing American Eagle stores as support for its new Aerie locations. “I I don’t think department stores are dead,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. “I

Promotions 222

Promotions Fulfillment Department Stores Shipping 222

Retail TouchPoints

MAY 21, 2021

These investments are representative of Target’s swift response to changing consumer behavior, which also helped the retailer succeed during the depths of the pandemic, according to Anderson.

Apparel 229

Apparel Returns Department Stores Fulfillment 229

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. “During the pandemic, shoppers were really efficient,” said Tom McGee, President of the International Council of Shopping Centers (ICSC) in an interview with Retail TouchPoints.

Shopping 246

Shopping Outdoor Fulfillment Returns 246

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Cross Cap

FEBRUARY 1, 2018

Instead, concentrating efforts on creating a memorable in-store experience will foster consumer loyalty and keep shoppers coming back. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods. These experiences can’t be replicated when shopping from a screen.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

JUNE 19, 2023

In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. Our research found that Amazon Prime members are not habitual impulse buyers when online shopping — yet they turn to impulse buying when they make trips to physical stores.

Inventory Management 234

Inventory Management Department Stores Consumer Shopping 234

Retail TouchPoints

OCTOBER 31, 2023

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. What are the most customer-friendly ways to protect high-value items from smash-and-grabs?

Loss Prevention 254

Loss Prevention Sporting Goods Customer Experience Store Layout 254

Retail Geek

JULY 30, 2021

Um so we’ll see if how that all plays out but I would say if I had one knock on the store. 6:00] Um Extended the the new visual merchandising approach to to the Staffing and store operations yet so maybe a work in progress. It just it doesn’t seem like they’ve. [6:00]

Visual Merchandising 106

Visual Merchandising Payment Services Advertising Merchant Services 106