Retail TouchPoints

AUGUST 31, 2022

The retailer has begun shuttering 150 lower-producing Bed Bath & Beyond stores and plans to cut its workforce by approximately 20% across the corporate and supply chain divisions. The retailer also has cut capital expenditure plans down to approximately $250 million from its original $400 million budget for this period.

Customer Retention 262

Customer Retention Finance Fulfillment Planning 262

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. ”

Customer Retention 242

Customer Retention Shipping Consumer Planning 242

A1 Retail

FEBRUARY 28, 2023

The virtual conference will focus on the tactics needed to master customer retention strategies with confidence and clarity. Charlie Casey, CEO at LoyaltyLion, says: “The ecommerce landscape is undoubtedly uncertain at the moment, but that doesn’t mean loyalty and retention plans have to be.

Customer Retention 104

Customer Retention Planning Marketing ATS 104

Retail TouchPoints

APRIL 12, 2023

still plan to cook more at home. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Plan and mitigate all scenarios. Transform shopping in-store. Hyper-personalization is also on the rise.

Supermarket 239

Supermarket Grocer Customer Retention Checkout 239

Inside Retail

NOVEMBER 11, 2022

According to the National Retail Association, two thirds of consumers are now planning on reducing discretionary spending, with verticals such as jewellery, home and furniture, and footwear expected to have a difficult few months ahead. Anything a brand can do to facilitate that will go a long way in building customer retention.

Customer Retention 130

Customer Retention Consumer Shopping Planning 130

Retail TouchPoints

SEPTEMBER 30, 2022

The company also hoping the tides will turn in the future as it implements its turnaround plan. We are embracing a straightforward, back-to-basics philosophy that focuses on better serving our customers, driving growth and delivering business returns,” said Gove in a statement when the turnaround plan was unveiled. “In

Customer Retention 162

Customer Retention Planning Promotions Returns 162

Inside Retail

APRIL 30, 2023

The co-founders said they remain committed to the company and its future growth prospects, and they have no plans to sell their shares. “These initiatives support customer retention and deliver higher, more frequent average orders,” she continued. million, aided by a record Afterpay Day sales event.

Management 130

Management Customer Retention Returns Planning 130

Small Biz Trends

APRIL 19, 2022

With over 18 hours of lessons Marketing MASTERCLASS for Startups and Leaders explains modern marketing strategies including digital marketing, content engagement plan, and multi-channel leads. It shows you how to build a model to track customers and how to monitor marketing strategy. Customer Retention: Maximize Your Profits.

Marketing 116

Marketing Customer Retention Advertising Target Market 116

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . o n Facebook tracking and user fragmentation, especially with the rise of TikTok.

Customer Retention 147

Customer Retention Advertising Marketing Consumer 147

365 Retail

SEPTEMBER 27, 2023

The business now employs 28 people and has further plans to grow its online customer base through investment in key areas of the business, including customer service and marketing. The move is a significant part of our business growth plan.

Customer Retention 109

Customer Retention Shipping Planning Marketing 109

Retail TouchPoints

MAY 7, 2021

At Home plans to retain this momentum with an emphasis new customer retention and growth. The retailer reported a net sales increase of 41.3% to $562 million and a comparable store sales increase of 30.8% as shoppers continued investing in home improvement projects during late 2020.

ATS 166

ATS Customer Retention Home Furnishings Planning 166

Inside Retail

FEBRUARY 26, 2024

Continue to review minimum stock limits and develop contingency plans should supply issues emerge. Focus on contingency planning for best- and worst-case scenarios, particularly around supply-chain management, and continueto monitor and identify alternative suppliers to keep the business moving, should disruptions occur.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. 17% of holiday gift sales this season will be resale,” said Garf.

Returns 215

Returns Fulfillment Shipping Checkout 215

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Inside Retail

DECEMBER 3, 2023

Improved customer retention – by targeting a high-propensity audience with relevant and engaging content, you can improve customer retention. Add ‘long tail’ networks to their media plan for the ability to reach their target at a much lower cost. Increase total rating points by $1.8

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Storis

APRIL 18, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 12, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail TouchPoints

MARCH 13, 2024

At Lowe’s, for example, the company recently announced that after a successful store-in-store pilot program with Petco, they are planning on expanding from 15 Lowe’s stores to 300 stores by the end of the year. Where else are my customers shopping? How does my customer retention compare to my competitors’?

Payment Services 237

Payment Services Consumer Customer Retention Marketing 237

Retail TouchPoints

JULY 1, 2021

It provides them with a tool to focus on current customers’ traffic vs. leveraging illegal mediums to attract new customers. Typically, customers do not mind these often non-altruistic but profitable methods of customer retention. Why does customer loyalty work?

Customer Retention 179

Customer Retention Advertising Consumer Marketing 179

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. This objective necessitates thorough production planning. Truck driver shortages.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. This frees up your time to focus on strategic decision-making, financial planning, and growth initiatives. This liberates valuable time for retailers to concentrate on core business activities and strategic planning.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Inside Retail

FEBRUARY 8, 2022

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

Customer Retention 130

Customer Retention Customer Experience Consumer Shopping 130

Retail TouchPoints

JULY 5, 2022

Prediction 1: Retailers will continue to balance customer acquisition and retention. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Fulfillment 247

Fulfillment Social Commerce Customer Retention Consumer 247

Retail TouchPoints

JULY 10, 2023

This AI assistance also can make traditional agents more productive by automatically generating customer service chat or email responses, thus reducing or eliminating the amount of time the human agents spend drafting an answer. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 271

Merchant Services Customer Retention Shipping Marketing 271

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire?

Customer Experience 221

Customer Experience Customer Retention Marketing Shopping 221

Retail TouchPoints

MARCH 25, 2024

Content Marketing, advertising and digital practitioners can expect candid conversations on new channels and tactics that drive acquisition and retention. Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you.

Social Commerce 208

Social Commerce Loss Prevention Customer Experience Customer Retention 208

Inside Retail

MARCH 28, 2022

For example, if your gross profit margin is less than 50% and you’re currently spending 20-30% of your revenue on acquiring customers, it makes it very difficult be able to build a solid foundation to accelerate growth by investing further in talent and marketing whilst remaining profitable. Know your Return on Advertising Spend (ROAS).

Advertising 130

Advertising Customer Retention Drop-Shipping Merchant Services 130

Inside Retail

OCTOBER 5, 2023

Customer experience Man hopes that the collaboration will boost customer retention and loyalty. He believes it will enable DFI to cater to a broader spectrum of customers; from those confined to their homes to individuals who value the convenience of home delivery.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Consumer 130

Retail TouchPoints

FEBRUARY 2, 2021

Integrating chatbots in a brand’s WhatsApp platform allows customers with simple inquiries to consult chatbots, freeing up agents’ time to handle complex requests, which can be fast-tracked thanks to their lighter workload. It’s not enough to blast a generic ad to a massive email database anymore.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

SEPTEMBER 29, 2021

The recurring revenue associated with subscriptions helps businesses that are easily impacted by financial fluctuations, or changing customer sentiments, continue to keep their organization afloat. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.

Payment Services 272

Payment Services Customer Retention Apparel Consumer 272

Inside Retail

MARCH 14, 2023

On average, 34 per cent of those surveyed said their total marketing budget will be invested in social media, with as many as 77 per cent of respondents planning to increase or maintain their current level of spend. He feels it’s better to build an ‘advocacy funnel’ which focuses more on customer retention.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Drop-Shipping 197

Drop-Shipping Shipping Outdoor Customer Retention 197

365 Retail

OCTOBER 29, 2021

Loyalty programmes are becoming more and more popular as a tool to harness and improve customer retention. How important is customer loyalty? We advise any brand to put a customer loyalty plan into place to feed the success of their business. The main one is retaining and improving upon customer retention.

Customer Retention 52

Customer Retention Shopping Consumer Planning 52

365 Retail

MARCH 15, 2024

Hey, are you planning to open a new retail store in the market? Furthermore, we will discuss the colours and themes you can install for your store to make your brand identity more appealing. That way, different textures and patterns in the stores give customers a multisensory experience, enabling them to feel the store properly.

Checkout 52

Checkout Customer Retention Planning Marketing 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 298

Advertising Consumer Customer Retention Fulfillment 298

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Subscription-based loyalty programs can create a sense of exclusivity and commitment among customers, leading to greater loyalty. Retailers can leverage subscription loyalty programs to create a recurring revenue stream, boost customer retention and build long-term loyalty.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84