Retail Focus

DECEMBER 6, 2024

Understanding the Seamless Retail Customer Experience A seamless retail customer experience ensures that every interaction between a customer and a brand feels consistent, intuitive, and valuable. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

JUNE 29, 2021

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Small Biz Trends

JUNE 14, 2025

These tools allow you to connect with your audience during local events and promote your business through grassroots marketing initiatives. You can also utilize local promotions, email marketing, and loyalty programs to foster customer retention and drive sales.

Marketing 92

Marketing Target Market Advertising Promotions 92

Small Biz Trends

JUNE 6, 2025

Effective Marketing Strategies: Promote friendly events through social media, email marketing, and local sponsorships to maximize attendance and engagement. Build Brand Loyalty: Positive interactions during friendly events can lead to increased customer retention, loyalty, and positive reviews, benefiting your business in the long run.

Target Market 64

Target Market Customer Retention Promotions Marketing 64

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location. Was it a specific promotion, product, or referral?

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 246

Marketing Customer Retention Location Consumer 246

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Small Biz Trends

JUNE 17, 2025

Enhance Awareness and Consideration: Use targeted content and transparent product information to raise awareness and foster trust, helping potential customers move smoothly from recognizing their needs to evaluating their options. Promotions like discounts can encourage conversions and enhance customer loyalty.

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Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Small Biz Trends

APRIL 19, 2022

Marketing refers to the collection of a series of activities companies undertake to promote their service or products. Marketing Customer Analytics, Segmentation, and Targeting teaches you market analysis based on location data and customer data with powerful tools that are readily available.

Marketing 113

Marketing Customer Retention Advertising Target Market 113

Small Biz Trends

JUNE 13, 2025

Leverage Customer Reviews: Encourage customers to leave reviews on platforms like Google and Yelp. Social Media Engagement: Utilize social media platforms to share local promotions, engage with the community, and connect with local influencers, enhancing brand awareness and local visibility.

Customer Retention 98

Customer Retention Target Market Promotions Advertising 98

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Cisco Retail

JULY 16, 2021

Retail initiatives like BOPIS and curbside pickup saw a huge increase during the pandemic, but retailers must continue to evolve these experiences, moving away from email and app-based interactions to new messaging channels and location-based triggers. Retention & loyalty. Pressure to gain operational efficiencies.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

Inside Retail

FEBRUARY 26, 2024

Consider investing in technology that enables unified commerce across multiple channels, and caters to consumer preferences regarding shopping location, time and method. Using technology effectively to streamline operations can free up staff to focus on other areas of the business, such as customer service.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Storis

MAY 27, 2025

With STORISs integrated financing , retailers can: Offer instant credit approvals from leading partners like Synchrony and Wells Fargo, making it easy for customers to commit to a purchase (STORIS, Accounts Receivable). Increase average order values (AOV) by allowing customers to bundle multiple appliances into a single financed purchase.

Finance 52

Finance Shrinkage Customer Retention Planning 52

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Promotions 52

Promotions Accessories Customer Retention Outdoor 52

Small Biz Trends

JUNE 10, 2025

Location and Setup Strategy: Choose a highly visible and accessible location while designing a functional and aesthetically appealing salon layout to attract and retain clients. From crafting a solid business plan to finding the perfect location, every detail matters.

Payment Services 62

Payment Services Beauty and Health Clienteling Location 62

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Retail technology can play an important role in helping to develop customer advocates and retail communities. The role of retail technology.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

365 Retail

MAY 6, 2025

By tracking browsing behaviour, purchase history, location, and preferences, apps can: Recommend relevant products. Trigger personalised promotions at key decision points. Mobile Loyalty Programs: Modern Rewards That Retain Customer retention continues to outperform acquisition in ROI.

Payment Services 52

Payment Services Checkout Customer Retention Consumer 52

Retail Focus

JUNE 28, 2022

These are online-only events (that may be broadcast from your in-store location) designed to publicise a sale, launch a new product, or increase customer retention. If you work in retail marketing, you are probably already familiar with the concept of virtual retail events.

Customer Retention 130

Customer Retention Marketing Location Retail Marketing 130

Retail TouchPoints

AUGUST 30, 2024

From Fragmented to Frictionless By now, the benefits of a good loyalty program are well-documented: improved customer retention, more frequent purchases, higher-volume orders and better brand sentiment. A New Era of Personalization With these interconnected systems, brands can now more easily track data and personalize promotions.

Merchant Services 138

Merchant Services Consumer Customer Retention Promotions 138

Hyken

NOVEMBER 12, 2024

This is about a promotion or bundle that has enough perceived value to pull away existing customers. An example could be the loss leaders some companies use to steal customers away from their competitors. Did they just build a location that’s closer to your customer? Better Offers: This is more than the price.

Returns 85

Returns Customer Experience Promotions Customer Retention 85

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

POS systems for small retailers used with different store locations can help you look at each store individually and in a full view that integrates data from all stores. How does it manage, track customers, and keep their data up to date? That will lead to servicing more customers at a time and saving your customers time and energy.

Point of Sale 98

Point of Sale Customer Retention Management Promotions 98

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. You need to leverage real-time data and insights to promote intelligent marketing, sales, merchandising, supply chain optimization, and retail strategies. Increase Customer Retention Rate.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

I Vend

MARCH 14, 2023

Mobile POS allows store associates to get alongside customers as they are making their buying decisions. It offers a wide range of customer-focussed services: for example: Locate items – the associate can use the mPOS to see which items the shopper has browsed, or reserved, online, and help them locate the item in the store.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Retail Dive

JUNE 6, 2025

Published June 6, 2025 Daphne Howland Senior Reporter post share post print email license Torrid is downsizing significantly after shuttering just 26 locations in the past year. Plans are to shutter as many as 180 locations this year. last year, mostly due to sales declines, promotions and corporate investments.

Payment Services 90

Payment Services Department Stores Drop-Shipping Planning 90

Small Biz Trends

NOVEMBER 24, 2022

As one of our most loyal customers, you’re a huge part of the reason our business is where it is today. So we wanted to share a special [promotion/update] with you! Promotion details]. Customer Appreciation Badges. Customer appreciation badges may include physical buttons or even digital stickers.

Customer Retention 104

Customer Retention Promotions Returns Shopping 104

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

Hyken

SEPTEMBER 27, 2021

My Comment: This one may be more of a personalized marketing strategy than customer experience, but then again, customer experience and marketing go hand in hand. Find ways to promote your customers on social media. How to Create a Customer-First Environment In an Online Business World by Natalya Bucuy.

Customer Experience 17

Customer Experience Customer Retention Location Promotions 17

Retail Minded

FEBRUARY 18, 2023

Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. On the other hand, Amazon receives repeat purchases from these customers every month which boosts its revenue. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

Discounts and Promotions: Easily set up and apply discounts, create promotional campaigns, and track their effectiveness to attract customers and boost sales. Loyalty Programs: Reward loyal customers with points systems, discounts, or exclusive offers to encourage repeat business.

Sporting Goods 52

Sporting Goods Payment Services Inventory Management Point of Sale 52

Clover - Retail

AUGUST 27, 2024

Local bookstores can also capitalize on the demand for school supplies, use the occasion for special promotions, and host events that connect with their communities. Develop compelling social media marketing campaigns, giveaways, and promotions that effectively turn your audience into customers.

Shopping 52

Shopping Merchant Services Promotions Customer Retention 52

Retail Minded

SEPTEMBER 30, 2022

Technographic data is similar to demographic data but doesn’t focus on metrics like location and age. Instead, it gives information about how customers use technology. . In that case, this kind of data can give you valuable information on how to design, promote, and sell your product to customers. .

Customer Retention 52

Customer Retention Inventory Management Marketing Promotions 52

Retail Next

SEPTEMBER 26, 2019

To increase your sales through web push notifications, use them to: Promote new products or offers. Make it location-based. Re-engage past customers. Some retailers operate online, others have physical stores or locations, and most have both. Send time-bound deals and offers to generate an urgency factor.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Promotions 52

Storis

DECEMBER 2, 2024

An Urban Revival It is also important to note the location of home buying. Loyalty Programs : Develop loyalty programs that reward repeat customers with exclusive offers and discounts. Loyalty programs foster customer retention and encourage ongoing engagement.

Marketing 64

Marketing Finance Home Furnishings Customer Retention 64

Retail Dive

JUNE 12, 2025

Published June 12, 2025 Daphne Howland Senior Reporter post share post print email license A Nordstrom Rack location across from the department store's Seattle flagship. 1, the company runs 277 Rack locations — 19 more than the year before — and 92 full-line locations — down one from last year. As of Feb.

Department Stores 57

Department Stores Payment Services Marketing Customer Retention 57