Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. DoorDash will charge a flat fee of $5 ( $3 for DashPass members), and shoppers will get their first package pickup for free during January 2023, traditionally a heavy month for post-holiday returns.

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Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. ” Righting the Under Armour Ship Plank has played a central role in the growth and evolution of the Under Armour brand and its products since he founded the company in 1996.

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Drop-Shipping Wholesale Customer Experience Shipping 264

Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

Fulfillment 298

Fulfillment Drop-Shipping Shipping Customer Experience 298

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

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Planning Wholesale Customer Experience Fulfillment 317

Retail TouchPoints

NOVEMBER 22, 2021

The new long-term partnership will give Nordstrom.com customers access to thousands of Fanatics’ exclusive products, including men’s, women’s and kids gear from top leagues including the NFL, NCAA, NBA, MLB and more. Macy’s launched a similar partnership with Fanatics in October 2021.

Wholesale 262

Wholesale Fulfillment Shipping Customer Experience 262

Inside Retail

JUNE 4, 2024

But how can these brands optimise customer experience and delivery capabilities when they are based literally at the other end of the world? Harnessing the expertise of platforms such as Startshipit, together with our simple, reliable shipping solutions, can unlock significant opportunities.”

Fashion 259

Fashion Payment Services Shipping Wholesale 259

Inside Retail

JUNE 27, 2024

To optimise the customer experience and business model Bydee’s UK site went live last week, with a few tweaks tailored to the northern hemisphere. I was thinking wholesale and was taking my product around to stores and I remember being rejected all the time.

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Fast Fashion Shipping Wholesale Fashion 263

Retail TouchPoints

DECEMBER 25, 2024

Customers are attracted to free return shipping, refunds, and no questions asked policies. Leybourne has significant experience in digital commerce and has a diverse background that includes marketing, customer service, sales and project management.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

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Wholesale Accounting Marketing Outdoor 264

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Inside Retail

JUNE 12, 2024

The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right.

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Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

NOVEMBER 14, 2024

At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. We are obsessed with our NPS (Net Promotor Score), which tells us how the customer feels about us. The investment builds upon Vuori’s $400 million investment, led by SoftBank Vision Fund 2, in 2021. “We

Consumer 147

Consumer Marketing Wholesale Shipping 147

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ I’ve seen dozens and dozens of those cases and it can really disrupt the business.

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Wholesale Drop-Shipping Marketing Accounting 246

Retail TouchPoints

AUGUST 13, 2021

Merchants, particularly large retailers, who historically had this wholesale relationship where they had vendors and buyers now recognize there’s a benefit to a third-party marketplace model. Can it be shipped to me? We’re seeing it with Walmart. RTP: What are the biggest challenges to creating an omnichannel operation?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

JULY 26, 2024

The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands? Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service. Integrations are also advantageous.

Payment Services 261

Payment Services Fulfillment Wholesale Shipping 261

Retail TouchPoints

MAY 12, 2021

Its wholesale sales had dried up and its retail stores were forced to close in early lockdowns. These forays into multichannel enhanced the overall customer experience, improved conversion rates and added to Signet’s ability to meet customers whenever and however they chose to shop.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Independent Retailer

DECEMBER 23, 2022

Wholesale inventory bloat, combined with a softening demand in the economy, is taking its toll on cash flow and earnings at retailers. . ” Here are 7 tips for retailers on how to better manage their wholesale inventory and get rid of some of that product bloat: Return for a Refund or Credit. Retailers were sitting on $739.5

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Inventory Management Wholesale Management Markdowns 98

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. But that didn’t stop the CPG brand from investing in growth.

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Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

APRIL 15, 2024

Additionally, Untuckit has officially entered the wholesale market following a pilot program with Macy’s that began in November 2023. “We For example, NetSuite Advanced Inventory helped Untuckit optimize its buy online, ship from store system. It’s so customizable that I don’t need IT” to make many needed changes. retail setting.

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Wholesale Shipping Boutique Finance 130

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

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Fulfillment Marketing Customer Experience Consumer 278

Inside Retail

NOVEMBER 21, 2021

Hello Drinks founder JP Tucker said it is a first in the Australian liquor industry and is a win for both customers and wholesalers. It’s great for our customers, as it offers more choice, new categories and brand extensions,” Tucker told Inside Retail. We had around 200 truck deliveries from wholesalers last year.

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Wholesale Shipping Marketing Spend Supermarket 130

Retail TouchPoints

NOVEMBER 3, 2020

Because of the dramatic increase in online/DTC sales, the order profile has changed more to shipping individual packages to consumers. However, most of the automation in DCs is geared toward shipping to stores or other wholesale partners. The worst thing you can do is take the order and not be able to ship it.

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Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

JANUARY 26, 2023

Putting an emphasis on creating a great customer experience while also giving back to the world is common practice for retailers today, but Kendra Scott has been taking this approach since it was created two decades ago. It keeps boiling down to the same thing. That ultimately leads to conversions. Online is no different.

Jewelry 278

Jewelry Wholesale Customer Experience Fashion 278

Inside Retail

APRIL 3, 2024

Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business. IR: You started as the customer service and wholesale manager, how have you witnessed the brand’s evolution in your time at the company?

Marketing 178

Marketing Wholesale Boutique Management 178

Inside Retail

OCTOBER 24, 2023

Can you tell me how you’ve approached the customer experience in stores? IR : Just to clarify, all of your products are made in the production facility, and then shipped out to stores? Within one week, we developed a wholesale range, which we photographed and took out to specialty delis and independent supermarkets.

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Wholesale Supermarket Location Shipping 246

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

APRIL 9, 2024

Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited-quantity merchandise.

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Wholesale Shipping Consumer Shopping 147

Retail TouchPoints

OCTOBER 14, 2021

“[Marketers that have thrived during the pandemic] know their old beliefs about customer preferences — and by extension, how they connect with their customers — are less relevant. They] are committed to making a wholesale shift to adapt everything they do — insight, data, engagement, responsiveness.”.

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Marketing Promotions Consumer Customer Experience 299

Retail TouchPoints

JANUARY 23, 2023

“When you order Dippin’ Dots, it has to remain very, very cold — it can’t even go into a regular home freezer — so it’s shipped in a cooler with dry ice,” explained Dana Knudsen, Senior Director of Marketing at Dippin’ Dots in an interview with Retail TouchPoints. A user can then select the date that they would like the item to be delivered.

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Shipping Checkout Management Wholesale 147

Inside Retail

JULY 19, 2023

After winding up the label, she identified an opportunity to combine her passion for fashion and design with her experience in wholesale, and working with corporate and hospitality clients. We talk about our online store as a window to the world, and we now ship to over 80 countries,” Rodgers said. “I

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Planning Telecommunications Fashion Wholesale 246

Retail TouchPoints

SEPTEMBER 23, 2022

New offerings unveiled at Accelerate will help Amazon sellers: Deliver better experiences on their DTC site; More efficiently warehouse and ship product across all their selling channels , even if that means other marketplaces or brick-and-mortar retailers; and Drive customers from Amazon to their owned channels to make a purchase.

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Shipping Fulfillment Payment Services Shopping 189

Inside Retail

JANUARY 11, 2024

Net-a-Porter is much more of a wholesale model. When it comes to Ssense, I think what’s interesting is they’ve got a bit of a hybrid approach,” Iacono said, referring to their mix of a wholesale and marketplace model.

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Wholesale Drop-Shipping Customer Experience Fashion 130

Inside Retail

NOVEMBER 21, 2022

“For example, after each order we ask the customers for their feedback on WhatsApp, so we can keep improving both on the recipes and our service,” he noted. Customers in Hong Kong are very demanding and they have very high standards both in terms of product quality and service. The marketplace.

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Payment Services Wholesale Shipping Accounting 246

Retail TouchPoints

SEPTEMBER 9, 2024

Newer wholesale marketplaces like Faire and Bulletin are gaining traction, but they’re not yet a threat to the sourcing side of Alibaba.com’s business, and Alibaba has the market cornered when it comes to manufacturing resources. That’s not to say that Alibaba doesn’t have competition in the U.S., alone, according to Zhang.

Finance 264

Finance Merchant Services Payment Services Fulfillment 264

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. Retailers need to be one step ahead of their customers, recommending actions, suggested products and services at the point they are needed. Visibility end-to-end. A new way of doing business.

Customer Experience 59

Customer Experience Payment Services Fulfillment Shipping 59

Inside Retail

MARCH 7, 2024

Both Miller and Gargan worked at Tiger Mist, another Australian fashion brand, before Miller moved on to work at Sass & Bide and Gargan went into product development at S&R Fashions, a design, development and supplier of women’s fashion garments to retailers and branded wholesalers.

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Boutique Apparel Fashion Wholesale 130

Wiser

OCTOBER 11, 2023

Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. Pros: Higher profit margins, direct relationship with customers, quicker time to market. Opting for a suitable business model not only ensures profitability but also enhances the overall customer experience.

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Payment Services Drop-Shipping Shipping Marketing 148