Retail Focus

APRIL 2, 2025

High-quality imagery allows customers to pre-qualify products before setting foot in a store, pushing them further along the buyer journey than if they were simply passing by. Clear, accurate images set appropriate expectations and reduce the likelihood of post-purchase returns. As such, conversion rates can be improved.

Returns 163

Returns Location Promotions Consumer 163

Inside Retail

MAY 5, 2025

In the age of omnichannel retail and ever-expanding social media channels, retail marketing has never been more complex than it is today. The continuing evolution of social commerce One noticeable trend in the world of retail marketing in recent years has been the rise of social commerce.

Social Commerce 130

Social Commerce Marketing Planning Consumer 130

Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online.

Merchant Services 321

Merchant Services Advertising Customer Experience Shipping 321

Inside Retail

JULY 10, 2025

That’s why The Customer Show is becoming a key date in the calendar for forward-thinking marketers across Australia. Returning to Melbourne August 13-14, 2025, The Customer Show has built a legacy as a key meeting place for the last three years, dedicated to key conversations on customer experience, loyalty and engagement.

Marketing 130

Marketing Customer Retention Finance Returns 130

Inside Retail

MARCH 9, 2025

The retail marketing landscape is more dynamic than ever, so understanding which trends are worth pursuing both from the consumers and the businesss perspective and which ones are just noise, will be critical to achieving growth in the year ahead.

Marketing 130

Marketing Advertising Outdoor Returns 130

365 Retail

JANUARY 23, 2025

Retail businesses have begun to see the benefits of gamification as well, taking inspiration from these gaming tactics to enhance customer experiences and create a stronger connection with their brands. As businesses across industries continue to embrace gamification, we can expect to see even more innovative applications.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Customer Experience 52

Inside Retail

JUNE 27, 2024

Besides the removal of pandemic-induced restrictions on brick-and-mortar shopping, there has been a boom in customers returning back to the mall thanks to several factors, like an increase in desire, especially amongst younger shoppers, for in-person experiences. per cent and 1.0 per cent lower, respectively.

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Inside Retail

SEPTEMBER 3, 2024

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Here are the key areas to apply AI in retail. However, there are a few things of which we need to be mindful.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Indeed, retail is one of the least consolidated industries in the U.S. Even in the marketplace segment, Amazon isn’t a monopoly.

Advertising 289

Advertising Fulfillment Customer Experience Marketing 289

Inside Retail

SEPTEMBER 19, 2023

Top 10 fastest growing retailers Amid the dynamic and competitive retail landscape in 2022, ‘GoTo Gojek Tokopedia PT’ and Singapore’s ‘Sea Ltd’ emerged as standout performers, achieving retail sales growth rates of 44 per cent and 43 per cent, respectively.

Retail Marketing 130

Retail Marketing Marketing Apparel Fulfillment 130

Retail TouchPoints

FEBRUARY 23, 2021

This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix. found that 32% of global retail marketers are spending nearly half of their marketing budget on social media advertising. In fact, Smartly.io

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. The Gen Z Factor.

Consumer 328

Consumer Customer Experience Shopping Fashion 328

Retail TouchPoints

SEPTEMBER 25, 2024

Playful as it seems, it is profound and applicable, especially for today’s retail marketers. Today’s marketers can slice up demographics and reach audiences with uncanny precision. In fact, the approach may backfire, delivering diminished returns and even loss. This also encourages the trying and buying of new products.

Consumer 263

Consumer Point of Sale Returns Marketing 263

Retail TouchPoints

SEPTEMBER 24, 2024

retail sales will increase from $1.2 that will increase ecommerce’s share of total retail sales from 23.4% Additionally, the growth rate for total (online and physical retail) sales has returned to pre-COVID levels, climbing 4.1% online retail sales — and 10% of all retail sales, both digital and physical. “The

Consumer 284

Consumer Apparel Accounting Marketing 284

365 Retail

JUNE 28, 2022

This creates significant challenges for retailers and brands which are increasingly responding by taking an opti-channel approach to activation and measurement. It means simplifying the customer experience, telling brand stories effectively and evaluating performance more accurately. www.catalinamarketing.co.uk .

Retail Marketing 98

Retail Marketing Marketing Advertising Consumer 98

Retail TouchPoints

JULY 1, 2025

According to the GlobeNewswire Online Baby Products Retailing Market Report , short-form video content is fueling much of this discovery, with parents turning to creators for real-time demonstrations, honest reviews and product comparisons.

Fulfillment 147

Fulfillment Marketing Shopping Consumer 147

Retail TouchPoints

OCTOBER 15, 2021

Because of efforts to address this mismatch of product and real-world sizing, Coresight Research estimates that the value of the extended-size market for women will grow to $32.3 this year alone, representing approximately 21% of the total women’s apparel market. billion in the U.S.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

MAY 5, 2021

The COVID-19 pandemic has changed the retail sector in dramatic ways over the last year — from fluctuating product demand and availability and rapidly changing consumer behaviors and expectations to ever-evolving health and safety requirements.

Customer Experience 260

Customer Experience Sporting Goods Location Boutique 260

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

Fulfillment 243

Fulfillment Planning Returns Management 243

Retail TouchPoints

NOVEMBER 23, 2022

However, it still offers an opportunity for retailers where delivery is allowed, as these companies can deliver on convenience on a day when most shoppers are browsing for sales from the comfort of their homes rather than traveling. “ Again, it all starts with retail marketing and brand marketing.

Marketing 279

Marketing Promotions Retail Marketing Returns 279

Retail TouchPoints

JANUARY 28, 2021

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. The question now is: what do these new “pandemic personas” look like, and how can retail marketers cater to their new needs to set benchmarks for a successful 2021? Newly-Online Nelly.

Consumer 264

Consumer Marketing Retail Marketing Shipping 264

Inside Retail

MARCH 3, 2025

DHL Supply Chain demonstrates how advanced automation, real-time inventory visibility, and sustainable practices can create a seamless and personalised customer experience across all channels, beginning at the very heart of the supply chain. One of the more crucial value-added services is efficient returns management.

Inventory Management 130

Inventory Management Returns Customer Experience Management 130

Retail TouchPoints

AUGUST 25, 2023

Our regular Editors Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Is cynicism a natural facet of growing older? Final thought — I think the country needs both Toys ‘R’ Us and Babies ‘R’ Us.

Returns 243

Returns Accessories Apparel Consumer 243

Retail TouchPoints

SEPTEMBER 30, 2022

Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins.

Marketing 298

Marketing Advertising Promotions Comparison Shopping 298

Retail TouchPoints

OCTOBER 14, 2021

“[Marketers that have thrived during the pandemic] know their old beliefs about customer preferences — and by extension, how they connect with their customers — are less relevant. Real personalization happens when you understand the conditions of a customer’s willingness to buy from you.”.

Marketing 299

Marketing Promotions Consumer Customer Experience 299

Retail TouchPoints

JUNE 16, 2021

Marketing teams need to rethink their processes for a new world, and seek to grab potential customers from the moment their content is delivered. Experiment Aggressively or Risk Falling Behind Expectations. Many marketers take a “defensive posture,” where they put an emphasis on repeat buyers and loyalty programs.

Marketing 255

Marketing Returns Marketing Spend Accounting 255

I Vend

NOVEMBER 10, 2021

This newly reinvigorated passion for hardware retail has translated into increased sales across the sector – a report by The Hardware Connection , quotes one US hardware retailer as saying ‘We finished April up 52% percent and three days May was up over 200% percent, including our largest day since the store opened.’.

Customer Experience 52

Customer Experience Inventory Management Fulfillment Marketing 52

Retail Focus

APRIL 20, 2023

Akeneo was rated first place in the “Validation” category, which analysed a firm’s ability to support a customer through their PXM journey across sales, onboarding, support, services, and partners, and how the vendor uses customer interactions and feedback to improve their product.

Management 130

Management Customer Experience Fulfillment Marketing 130

Retail TouchPoints

JULY 2, 2021

One of those is a desire for more meaningful, purposeful experiences. Whilst shoppers have been able to engage with virtual experiences for the past year, shifts online have raised the bar around convenience as shoppers return back to stores. THEME 3: Changing Corporate Culture.

Merchant Services 200

Merchant Services Customer Experience Marketing Consumer 200

Inside Retail

JULY 21, 2021

According to an International Data Corporation (IDC) study, AR is anticipated to see compound annual growth rates of up to 135 per cent in retail market spend by 2023, and Snap is eager to get a slice of the pie. Romano says AR works well in retail categories that have a strong visual component. AR isn’t always the answer.

Returns 147

Returns Consumer Customer Experience Marketing Spend 147

Inside Retail

FEBRUARY 29, 2024

In today’s complex retail landscape, chief marketing officers (CMOs) find themselves in a perpetual balancing act. You need to drive growth, deliver compelling customer experiences, and demonstrate a tangible return on investment from your marketing initiatives.

Marketing 130

Marketing Returns Customer Experience Planning 130

Retail Focus

SEPTEMBER 17, 2024

In today’s competitive online retail market, customer retention is just as important as customer acquisition. By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business.

Customer Retention 130

Customer Retention Returns Shopping Marketing 130

Inside Retail

FEBRUARY 19, 2024

This week, The Iconic hard-launched a new brand campaign to serve as a reminder, to consumers and itself, that the online retail platform is far from finished with disrupting and innovating the Australian and New Zealand retail industry. The new campaign is intended to remind consumers of why they shop with The Iconic.

Marketing 130

Marketing Fashion Returns Shopping 130

Rain Pros

AUGUST 17, 2023

Importance of Marketing Tools in Retail Chances are your retail business provides the same or similar products as other businesses in your local area and on the internet. Aside from price, customers have little else available to differentiate between product options. Enter retail marketing tools.

Retail Marketing 52

Retail Marketing Payment Services Marketing Advertising 52

Rain Pros

MAY 1, 2023

Importance of Marketing Tools in Retail Chances are your retail business provides the same or similar products as other businesses in your local area and on the internet. Aside from price, customers have little else available to differentiate between product options. Enter retail marketing tools.

Retail Marketing 52

Retail Marketing Payment Services Marketing Advertising 52

Retail TouchPoints

OCTOBER 22, 2021

currently Amazon captures just 1% of the worldwide retail market. Despite all the talk of the rise of ecommerce, most retail in the U.S. There’s plenty of headroom for the company’s global ambitions: although the company dominates ecommerce, particularly in the U.S.,

Fulfillment 276

Fulfillment Management Accounting Marketing 276

Inside Retail

JUNE 23, 2022

“It’s worth remembering that Amazon currently only represents about 1 per cent of the worldwide retail market segment share, and 85 per cent of that worldwide market segment share still resides in physical stores,” Jassy said. “If Australia Post’s head of network technology leaves.

Finance 130

Finance Returns Customer Experience Management 130