Retail TouchPoints

APRIL 5, 2024

To mark Autism Acceptance Month, all Lego stores in the U.S. Associates will be trained to understand how sensory needs vary and how they can best help neurodivergent children and adults in the store. The certification serves as a reassurance to neurodivergent visitors and their families that the store environment will be welcoming. “We

Promotions 260

Promotions Planning Store Operations Customer Experience 260

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 220

Location Specialty Retailers Promotions Planning 220

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail TouchPoints

MAY 15, 2024

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. Big box retail stores typically have large floor plates and basement areas with little to no access to natural light.

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Shopping Department Stores Location Outdoor 264

Retail TouchPoints

NOVEMBER 2, 2022

When thinking about your retail space, a lot of work goes in to capturing your customers’ attention via their senses. There are deliberate choices in lighting, artistic displays and the visual feel of the space using different design materials, color tones and décor textures.

Promotions 275

Promotions Customer Experience Consumer Planning 275

Retail TouchPoints

OCTOBER 31, 2022

The Spirit Halloween business model relies on thousands of short-term leases of brick-and-mortar stores every year for its largest selling season. But with the wide variety of store spaces available, how does the retailer offer a consistent experience to customers? Developing a Store Suitable for Allhallows’ Eve.

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Location Promotions Customer Experience Accessories 266

Retail Focus

OCTOBER 17, 2023

However, the reality is that these surfaces can be used for much more than simply pointing customers in the direction of special offers or promoting seasonal sale events. Keeping consumers engaged Drytac is a specialist provider of self-adhesive materials used in all manner of décor projects, including some within the retail space.

Outdoor 162

Outdoor Promotions Customer Experience Marketing 162

Inside Retail

NOVEMBER 14, 2022

So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers? Retailers need to reflect the tailored and personalised experience of online, but in-store.”. French says the goal of digital signage is different for every brand and vertical.

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Kiosk Payment Services Promotions Customer Experience 289

Retail Focus

MAY 9, 2023

Retail environments are becoming increasingly engaged as retailers recognize the importance of creating a one-of-a-kind, memorable customer experience. Many retailers now integrate items such as interactive displays, personalized experiences, community spaces and multi-sensory experiences to create a more attractive retail environment.

Customer Experience 173

Customer Experience Visual Merchandising Shopping Accessories 173

Retail TouchPoints

MAY 17, 2023

There’s plenty to explore when it comes to elevating the visual delights of retail spaces. But sound is often under appreciated when it comes to the crucial role it can play in delivering an immersive customer experience in retail. And when all these aspects are combined, they can influence customers.

Beauty and Health 270

Beauty and Health Customer Experience Shopping Promotions 270

Inside Retail

APRIL 7, 2024

The renowned name in travel luggage and lifestyle bags unveiled its latest retail store as part of its broader effort to prioritise environmental stewardship and responsible consumerism. This is on full display in the newly revamped Singapore store.

Promotions 130

Promotions Customer Experience Consumer Fashion 130

Retail TouchPoints

DECEMBER 21, 2021

Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to keep up. Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store.

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Kiosk Customer Experience Customer Retention Promotions 291

Retail Focus

NOVEMBER 22, 2023

Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers. In this article, I explore the reasons why luxury pop-up stores play a pivotal role during the Christmas period.

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Jewelry Shopping Clienteling Boutique 162

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 251

Payment Services Checkout Supply Chain Management Customer Experience 251

I Vend

MAY 11, 2022

When it comes to a retail strategy to boost business, promotions are a sure-fire winner. Promotions offer customers extra value – essentially either in the form of a lower price, or by getting more goods for the same price. . iVend POS iVend’s Retailer POS includes a sophisticated promotions engine.

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Promotions Point of Sale Customer Experience Marketing 52

Retail TouchPoints

MAY 18, 2021

Fixtures, furnishings and equipment (FFE) are setting a new tone in the cannabis retail space. Product is displayed front and center, rather than positioned along the perimeter of the store, and lighting has shifted from harsh ceiling floodlights to eye-level fixtures. Timely buildouts in the cannabis retail space are essential.

Boutique 298

Boutique Jewelry Customer Experience Point of Sale 298

Inside Retail

SEPTEMBER 11, 2021

By creating innovative and personalised customer experiences, committing to being socially responsible and reimagining their physical stores, beauty retailers can continue to experience growth in Australia. Reimagining the physical store . Valued at USD $3.73 Here’s how. . Creating new rituals .

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Beauty and Health Customer Experience Consumer Promotions 246

Retail Focus

NOVEMBER 3, 2023

Digital transformation involves incorporating digital technologies to develop new business processes, customer experiences, and culture. The full transformation of the retail business into the digital space opens up a new world of opportunities. Retail processes are transforming from the traditional space into the modern space.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Management 130

Retail TouchPoints

JANUARY 27, 2023

This diverse group of influential men from the worlds of sports, entertainment, business and activism will promote the digital luxury platform’s marketing campaigns and product launches, create custom content for Saks’ digital channels, and attend and host both virtual and in-person events. “The

Fashion 274

Fashion Promotions Shopping Marketing 274

Wiser

JULY 31, 2023

A planogram is a visual diagram that details where every product on a retail store shelf should be placed. Its main aim is to maximize sales and minimize wasted space. Planogram compliance refers to how well stores adhere to the planogram. Is the allocated shelf space being properly used ? Are the shelves well-stocked?

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Store Layout Promotions Customer Experience Inventory Management 145

Wiser

SEPTEMBER 13, 2023

One effective way to gain valuable insights is by measuring foot traffic, a metric that offers a wealth of information about your physical store’s performance and customer behavior. By understanding these aspects, you can tailor your operations and marketing strategies to better meet your customers’ needs and drive sales.

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Store Layout Promotions Store Operations Customer Experience 147

Inside Retail

FEBRUARY 18, 2024

There’s no doubt customers are becoming more price-sensitive, so as a retailer, we have to make sure that our customers see that we are providing value. That can come in the form of special offers, co-buy promotions or rewards for loyalty. This means we must be smart about how we interact with our customers.

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Retail Focus

JANUARY 12, 2023

A comprehensive brand experience is promoted from the outside and into the physical space as well as other brand touchpoints. A special way of getting clients into the journey is through embellished storefronts and physical spaces. . Is brand identity important in designing exceptional pop-up stores?

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

Retail Focus

MAY 30, 2023

The notion of ‘ community retailing ’ is quite different; it focuses on the physical or digital spaces where retail businesses operate and interact with their customers. It places emphasis on integrating the retail environment with the local community and building strong relationships between the retailer and customers.

Visual Merchandising 130

Visual Merchandising Promotions Beauty and Health Store Layout 130

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew. and Sherman Oaks, Calif.

Customer Experience 247

Customer Experience Shipping Location Promotions 247

Retail Focus

APRIL 27, 2023

Sportano, a start-up digital brand, has recently launched its first physical store experience in Warsaw, designed by leading retail design agency, Dalziel & Pow. From the smallest accessory to large-scale, high-value equipment, customers can find everything they need under one roof.

Outdoor 130

Outdoor Accessories Customer Experience Fulfillment 130

CJ Retail Solutions

DECEMBER 11, 2023

Importance of retail store installation and design 1.2 Impact on customer experience and brand perception 1.3 Overview of expert tips to enhance retail spaces Understanding Your Brand Identity 2.1 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 CONTENTS Introduction 1.1

Inventory Management 52

Inventory Management Point of Sale Store Layout Customer Experience 52

365 Retail

JUNE 20, 2022

Henrik Hansen, Business Development Manager at Samsung discusses the innovation of display and demonstration solutions in the retail industry as well as the role of experience centres and their role in sustaining customer attention. . Storytelling is another way to draw in consumers.

Point of Sale 52

Point of Sale Consumer Shopping Promotions 52

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. stores is Puma.

Merchant Services 268

Merchant Services Inventory Management Grocer Customer Experience 268

Wiser

DECEMBER 11, 2023

Store audits play a pivotal role in ensuring the retail experience is consistently high quality, and that your brand is represented the way you intend. They aid in the monitoring of product availability, pricing accuracy, promotional execution, and overall store cleanliness.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

AUGUST 1, 2023

But despite earnest proclamations that consumers expect seamless brand experiences, these data and the insights they generate are resting in disparate systems and used by siloed teams. To create the seamless and immersive store experience that customers crave, brands need to bring organizational data into their physical spaces.

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Management Promotions Checkout Consumer 224

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. In the B2B space, you can pay a monthly fee for a PC, the software and other products.

Customer Experience 219

Customer Experience Customer Retention Marketing Shopping 219

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. Post-purchase: Evaluation, Advocacy, Promotion.

Payment Services 210

Payment Services Promotions Consumer Customer Experience 210

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. Wiser’s mobile crowd is your eyes and ears inside stores for real-time, affordable insights into visual merchandising, the shelf, shoppers, promotions, and more. Good channel for associate evaluation.

Customer Experience 141

Customer Experience Visual Merchandising Promotions Location 141

Retail TouchPoints

AUGUST 23, 2023

Retailers need to make sure their in-store and online spaces can meet those demands. With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience.

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Drop-Shipping Visual Merchandising Consumer Apparel 192

Retail TouchPoints

FEBRUARY 7, 2023

Both organizations are committed to supporting the future of the retail design industry in a meaningful way, with RICE focused on creating a collaborative space to connect retail leaders and PAVE Global focused on empowering the next generation of design leaders and creating a pipeline of young talent for retailers and design firms.

Visual Merchandising 239

Visual Merchandising Promotions Planning Customer Experience 239

Retail TouchPoints

JANUARY 18, 2023

Seeking to advance its Revolutionize Luxury Experiences initiative, Neiman Marcus Group has named executives to fill two new high-level positions: Chief Brand Officer and Chief Retail Officer. Ward has been with Neiman Marcus since 2018, most recently as SVP, Customer Engagement.

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Promotions Store Operations Customer Experience ATS 266