Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Inventory management.

Payment Services 219

Payment Services Checkout Inventory Management Customer Experience 219

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 120

Inventory Management Checkout Inventory Turnover Promotions 120

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 295

Loss Prevention Planning Customer Experience Inventory Management 295

Retail Smart Guys

DECEMBER 6, 2023

In the ever-evolving world of retail, one thing remains constant – the power of promotions to captivate shoppers and boost sales. Whether it’s the allure of clearance sales, the excitement of flash sales, or the intrigue of buy-one-get-one deals, retail promotions are an essential tool in any retailer’s arsenal.

Promotions 52

Promotions Inventory Management Returns Marketing 52

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 263

Merchant Services Inventory Management Grocer Customer Experience 263

Retail TouchPoints

MARCH 15, 2024

Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management. Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. How can Web Scraping Help?

Inventory Management 223

Inventory Management Telecommunications Location Marketing 223

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Inside Retail

FEBRUARY 18, 2024

There’s no doubt customers are becoming more price-sensitive, so as a retailer, we have to make sure that our customers see that we are providing value. That can come in the form of special offers, co-buy promotions or rewards for loyalty. These advancements liberate our team members from time-consuming manual tasks.

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Inventory Management Efficiently managing inventory is essential for meeting customer demands while minimizing carrying costs.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail Customer Experience

OCTOBER 2, 2023

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management to visual merchandising to supply chain management — much including self service applications.

Supply Chain Management 83

Supply Chain Management Visual Merchandising Inventory Management Shopping 83

Retail TouchPoints

OCTOBER 6, 2023

Accurate demand forecasting is the bedrock of efficient inventory management — a vital logistics function that should be operating at peak performance levels during the holiday shopping season when consumers expect the inventory they want to be available. 1: Demand forecasting. 2: Order cycle time.

Fulfillment 260

Fulfillment Returns Shipping Promotions 260

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Checkout 98

Checkout Inventory Management Payment Services Returns 98

I Vend

OCTOBER 16, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Checkout 98

Checkout Inventory Management Payment Services Returns 98

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Merchant Services 234

Merchant Services Payment Services Promotions Location 234

Inside Retail

NOVEMBER 27, 2023

The journey towards this tech-augmented retail reality is exhilarating, filled with opportunities to craft unforgettable customer experiences, optimise operations and carve out a competitive edge in a bustling market. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

CJ Retail Solutions

DECEMBER 11, 2023

Impact on customer experience and brand perception 1.3 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 Incorporating digital signage for promotions 6.2 Utilising interactive displays for customer engagement 6.3 Training staff to enhance the customer experience 9.2

Inventory Management 52

Inventory Management Point of Sale Store Layout Customer Experience 52

Retail Focus

MARCH 6, 2024

To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. What are Blockchains and how do they work?

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

Wiser

JULY 31, 2023

In addition, seasonal or promotional items that are not set up in time can result in lost sales and excess inventory that may need to be marked down, affecting your bottom line. This mutual understanding can lead to more opportunities for product promotion and placement within the store.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 243

Store Operations Shipping Fulfillment Store Layout 243

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 190

Fulfillment Dead-Stock Customer Experience Inventory Management 190

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Inside Retail

FEBRUARY 23, 2023

Huisamen said that the business is committed to upskilling its staff around machine learning, design thinking and digital product management. The company is also working on scaling its efforts to deliver a superior customer experience and drive profitability through digital technology.

Inventory Management 246

Inventory Management Apparel Management Consumer 246

Retail TouchPoints

AUGUST 17, 2021

Online retailers are using AI to create intent-based promotions. There, the AI engine measures customer intent within moments of the user arriving on-site and presents offers designed to meet that intent and close a sale. In physical stores, we’re seeing AI used to improve the customer experience.

Checkout 305

Checkout Payment Services Customer Experience Inventory Management 305

Retail TouchPoints

DECEMBER 25, 2023

Understanding the products shoppers tend to buy in a single basket can lead to co-merchandising opportunities that not only drive incremental sales, but also increase convenience for customers by reminding them of complimentary items they may otherwise forget to buy. Better inventory management means better business operations, period.

Customer Experience 217

Customer Experience Dead-Stock Store Layout Point of Sale 217

Hyken

AUGUST 31, 2023

Improving your customer journey doesn’t just eliminate the inefficiencies that cause dissatisfaction and churn. It leads to the creation of a holistic customer experience in which every level of your sales funnel is optimized to meet customer needs and expectations.

Payment Services 107

Payment Services Customer Experience Inventory Management Accounting 107

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

By analyzing historical sales data, seasonality, and external factors such as weather and social trends, AI algorithms can help businesses make informed decisions about inventory management, pricing, and marketing strategies. Inventory optimization AI has a major impact on inventory management and storage.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. The goal is to leverage technologies that not only streamline operations but also significantly improve the customer experience.

Customer Experience 78

Customer Experience Inventory Management Promotions Management 78

Inside Retail

FEBRUARY 20, 2023

According to Lemme, Super Retail Group’s continued investment in growing its customer experience offering and improving the business’s analytics capability – together with its net cash balance sheet – leave the brand well-placed to navigate a difficult economic environment.

Operating Expenses 245

Operating Expenses Inventory Management Management Promotions 245

Retail TouchPoints

OCTOBER 19, 2022

Mobile devices and apps have enabled wayfinding tools, product lookups and targeted in-store promotions, which are all empowering for shoppers, but retailers still want their customers to feel glad they came into the store in the first place — and this is where associates come into play. Experiences Are Great — if They Fit Your Needs.

Shipping 249

Shipping Customer Experience Inventory Management Management 249

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 241

Management Marketing Customer Experience Inventory Management 241

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. The key is investing in real-time inventory. Expect the Unexpected.

Supply Chain Management 225

Supply Chain Management Fulfillment Shipping Inventory Management 225

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Store Layout 286

Store Layout Customer Experience Inventory Management Marketing 286

I Vend

FEBRUARY 9, 2024

Process automation – such as inventory management , tracking stock levels and re-ordering. Customer service – chatbots and personal assistants to enhance the customer experience. Store layouts – optimising sales by tracking shoppers and the way they navigate the store.

Payment Services 52

Payment Services Inventory Management Checkout Point of Sale 52

Retail Focus

FEBRUARY 12, 2024

These connected devices can collect and analyze data in real time, offering insights into customer behavior and store operations. AI’s Impact on Customer Experience AI takes the possibilities even further by not just collecting data but also learning from it. However, the potential extends beyond inventory management.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130

Retalon

AUGUST 16, 2019

Not only do you have to decide which metrics are most likely to provide high-value consumer data, but then you must have the resources on hand to analyze it in search of trends that help you to hone your brand strategies and better personalize the retail customer experience. Benefits and Challenges of Personalization.

Customer Experience 32

Customer Experience Fulfillment Markdowns Consumer 32

Retail TouchPoints

SEPTEMBER 23, 2022

If you cannot fulfill orders at that rate and ship items with such diligence, your customer experience will suffer. Customization is easy with in-house fulfillment. Since the company owns the warehouse, it can customize the size, location, order and inventory management.

Fulfillment 288

Fulfillment Shipping Inventory Management Management 288