Retail Focus

AUGUST 24, 2022

With their existing stores located across Australia and SE Asia, this was to be their first store in Europe and 8,729 sq.ft Split over two floors, the space had to transport customers from the high footfall, high traffic street into a cool, smart, and sophisticated space with walk-in room sets showcasing the brand’s rich collection.

Point of Sale 299

Point of Sale Location Customer Experience Management 299

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., The first store to pilot the new suite of solutions is the Beverly Hills, Calif., On the store floor, other types of smart mirrors are available for virtual try-on and styling.

Checkout 292

Checkout Payment Services ATS Returns 292

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Loss Prevention 289

Loss Prevention Visual Merchandising Sporting Goods Store Operations 289

Retail TouchPoints

JUNE 2, 2023

Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and keep costs down with efficient logistics and routing. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain.

Inventory Management 265

Inventory Management Management Fulfillment Supply Chain Management 265

CJ Retail Solutions

DECEMBER 11, 2023

Importance of retail store installation and design 1.2 Impact on customer experience and brand perception 1.3 Overview of expert tips to enhance retail spaces Understanding Your Brand Identity 2.1 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 CONTENTS Introduction 1.1

Inventory Management 52

Inventory Management Point of Sale Store Layout Customer Experience 52

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Greenthumb’s needed partners that understood how to navigate and successfully launch new stores despite these complexities.

Marketing 354

Marketing Location Customer Experience Consumer 354

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Whether you’re strategic about it or not, sound is actively telling an emotional and functional story about your retail space.

Payment Services 278

Payment Services Location Customer Experience Consumer 278

365 Retail

JUNE 20, 2022

Henrik Hansen, Business Development Manager at Samsung discusses the innovation of display and demonstration solutions in the retail industry as well as the role of experience centres and their role in sustaining customer attention. .

Point of Sale 52

Point of Sale Consumer Shopping Promotions 52

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. It’s also an outgrowth of the fact that many malls already had large spaces sitting empty because the traditional anchor stores had left.

Outdoor 315

Outdoor Shopping Kiosk Customer Experience 315

Retail TouchPoints

JUNE 15, 2022

That is why Interstore | Schweitzer , which believes brick-and-mortar is the linchpin of the omnichannel customer experience, analyzed food stores all over the world, coming up with a list of 50 stores they believe every serious retailer (and food lover) should visit. Space and Atmosphere.

Visual Merchandising 243

Visual Merchandising Customer Experience Consumer Location 243

Inside Retail

FEBRUARY 12, 2024

While that certainly relates to entrepreneurs and celebrities, it definitely applies to retailers and their physical store presence. There is no better audience on which to test an in-store shopping experience than the varied individuals that make up the melting pot of this city. “In

Point of Sale 130

Point of Sale Shopping Grocer Consumer 130

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

Sporting Goods 250

Sporting Goods Payment Services Shrinkage Point of Sale 250

I Vend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Let’s explore the seven key roles that mobile POS can play in a store: 1. Sell anywhere.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

I Vend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Let’s explore the seven key roles that mobile POS can play in a store: 1. Sell anywhere.

Payment Services 52

Payment Services Point of Sale Inventory Management Checkout 52

I Vend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. But it doesn’t have to be this way. iVend Mobile POS iVend helps retailers to reap the benefits of mobile POS.

Checkout 98

Checkout Point of Sale Payment Services Store Layout 98

Retail TouchPoints

APRIL 16, 2024

“It’s exciting to see a checkout-free capability live in one of our stores,” said Eric Traxler, VP of IT at Aldi in a statement. Aldi is continuously looking for new ways to be innovative and provide a best-in-class experience for our shoppers, and ALDIgo is a great example of that in action.”

Checkout 130

Checkout Supermarket ATS Consumer 130

Retail TouchPoints

JULY 12, 2023

Brands and retailers frequently partner with design strategy firms and tech integrators to bring new store concepts to life. For Purple’s Senior Director of Retail Environments, Cindy Speters, it means “being honest, almost to the point of pain.” For example, the store experience does not have a traditional point of sale.

Consumer 228

Consumer Point of Sale Marketing Visual Merchandising 228

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 262

Payment Services Customer Experience Fulfillment Point of Sale 262

Retail TouchPoints

DECEMBER 25, 2023

Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors.

Customer Experience 244

Customer Experience Dead-Stock Store Layout Point of Sale 244

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. He noted that retailers offering a pickup locker option have 25% more satisfied customers.

Payment Services 353

Payment Services Checkout Fulfillment Kiosk 353

Retail TouchPoints

SEPTEMBER 19, 2023

RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out. Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device.

Apparel 264

Apparel Payment Services Checkout Location 264

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

Payment Services 262

Payment Services Checkout Shrinkage Fast Fashion 262

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Checkout 197

Checkout Merchant Services Payment Services Customer Experience 197

Inside Retail

SEPTEMBER 6, 2022

Leading augmented reality (AR) platform Zero10 has collaborated with New York-based creative practice Crosby Studios to create a physical pop-up store offering digital fashion and immersive experiences. Crosby Studios has brought this vision to life by creating a space that looks like something out of a ’90s video game.

Fashion 147

Fashion Accessories Point of Sale Customer Experience 147

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

Payment Services 225

Payment Services Accessories Point of Sale Store Operations 225

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Employee Engagement 275

Employee Engagement Point of Sale Consumer Management 275

Star Miconics

DECEMBER 1, 2023

With the holiday season just around the corner, retailers are actively preparing to make the most of the upcoming customer rush. A rising trend in this arena is the concept of holiday pop-up shops, which are becoming part of the broader movement toward temporary retail spaces.

Shopping 59

Shopping Point of Sale Customer Experience Inventory Management 59

Retail TouchPoints

OCTOBER 19, 2022

Beyond Yoga has opened its first brick-and-mortar store in Los Angeles, where the retailer’s story began in 2005. In developing a strategy for its physical location, Beyond Yoga focused on allowing its popular textiles to shine through via educational signage, thoughtful product displays, comfortable spaces and artistic installations.

Checkout 147

Checkout Location Point of Sale Visual Merchandising 147

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Store design teams need to determine what exactly they’re trying to accomplish within their spaces and how they will ascertain whether these goals are met.

Consumer 266

Consumer Clienteling Kiosk Marketing 266

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 184

Payment Services Fulfillment Location Checkout 184

Retail TouchPoints

AUGUST 17, 2020

In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities. Small changes matter.

Customer Experience 184

Customer Experience Jewelry Management Point of Sale 184

Retail TouchPoints

JULY 27, 2020

Nowadays, the experience of browsing virtual re-creations of physical stores couldn’t be more important for consumers. But it’s worth remembering that those virtual environments are modeled on physical stores for a reason, and the future will see consumers flitting comfortably between both. Cybersecurity Finds Its Cheat Code.

Retail Trends 191

Retail Trends Payment Services ATS Checkout 191

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Before the dot-com boom, shopping was an activity that took place physically at brick-and-mortar stores. But what about physical retail stores?

Finance 220

Finance Point of Sale Checkout Shopping 220

Wiser

SEPTEMBER 12, 2022

You might have the best products or prices on the market, but if your stores are bland or the products are poorly displayed, people will look elsewhere. Visual merchandising is the practice of designing and displaying merchandise in a retail setting with the goal of engaging shoppers and boosting sales. What is Visual Merchandising?

Visual Merchandising 148

Visual Merchandising Point of Sale Cross Merchandising Apparel 148

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

Checkout 258

Checkout Payment Services ATS Location 258

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Near-term advancements will address current limitations, enhancing customer experience and retailer security.” Part and parcel of that is headless architecture.

Point of Sale 236

Point of Sale Merchant Services Payment Services Checkout 236

365 Retail

APRIL 26, 2023

Now more than ever, the retail space is increasingly competitive as online shopping and franchises fill the market. We’d also recommend a Kiosk solution in the store. Not only do they offer an interacting point of sale, they are also easy to deploy and doesn’t require much project work to get up and running.

Marketing 64

Marketing Kiosk Advertising Point of Sale 64