Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

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Checkout Payment Services Location Returns 236

Retail TouchPoints

DECEMBER 6, 2024

Closing the Loop on Measurement But targeting the right customers is only one piece of the puzzle. Due to their proximity to the point of sale and access to reliable first-party data, RMNs can link ad impressions to purchases with a higher level of accuracy than traditional advertising channels.

Advertising 289

Advertising Sporting Goods Marketing Accounting 289

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! They likely need to host events, too, since store events are all the rage.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

I Vend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. It is estimated that up to 25% of all returns happen in the period between Christmas and the end of January.

Customer Experience 98

Customer Experience Returns Management Inventory Management 98

Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. H&M also is testing “new checkout solutions and enhanced, more sustainable delivery and return options,” but didn’t provide additional details on what those offerings might look like. “We

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Checkout Payment Services ATS Returns 299

Retail TouchPoints

MARCH 11, 2021

Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail Focus

DECEMBER 12, 2024

Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts. The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential.

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Marketing Fashion Retail Marketing Management 264

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. Retailers overlook that the payment experience can be their last memory of the store and influence their decision to return or not.

Payment Services 130

Payment Services Customer Experience Inventory Management Consumer 130

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Here are four of the most common uses of unified commerce in customer journeys.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Payment Services 278

Payment Services Checkout Returns Customer Experience 278

Inside Retail

JUNE 18, 2024

So it is crucial in this space for retailers to focus not just on the acquisition space, but more so than ever, how they retain their customers and create customer experiences that drive loyalty. Strategising the channel mix to acquire new customers is important to brands and a key to success.

Customer Experience 264

Customer Experience Promotions Returns Point of Sale 264

Retail TouchPoints

JULY 8, 2021

has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

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Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

OCTOBER 28, 2021

These sensors are programmed to know when a product gets picked off a shelf, when it is returned or when it leaves the store. Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video. Using lidar allows for installations that are both compact and unobtrusive.

Checkout 263

Checkout Target Market Promotions Returns 263

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. Hungry for the next novelty, many will return to that venue only if there is something new to experience.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience). Did you open up the lifetime value of an existing customer? Are consumers returning products less often?

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

APRIL 22, 2025

The company was founded by two veterans of fellow circular economy tech solution Happy Returns , Andy Downard and Josh Packard, and uses AI to tackle one of the trickiest facets of secondhand retail pricing.

Thrift Store 165

Thrift Store Clienteling Merchant Services Point of Sale 165

Retail TouchPoints

SEPTEMBER 25, 2024

Experiences to Remember According to Raydiant’s State of Consumer Behavior report, more than four out of every five consumers will likely return to a store after a positive in-store experience. In fact, the approach may backfire, delivering diminished returns and even loss. Lynne Laba is the Head of U.S.

Consumer 263

Consumer Point of Sale Returns Marketing 263

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

Payment Services 232

Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

Retail Trends 243

Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

365 Retail

MAY 19, 2021

Only 8% of consumers globally said in-store sanitary measures affected their shopping experience. Consumers today are nostalgic for a pre-pandemic experience and the return to normalcy will be a catalyst in the boom in retail commerce. The post Customer experience: Nostalgia, the weapon of the future post-crisis?

Customer Experience 104

Customer Experience Shopping Consumer Point of Sale 104

Retail TouchPoints

AUGUST 14, 2023

will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins. Customers using these bins through Oct. Stores in Napa and Petaluma, Calif. Starbucks also is planning to bring reusability to the drive-thru.

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Returns Payment Services Point of Sale Location 241

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Payment Services 279

Payment Services Location Consumer Customer Experience 279

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Payment Services 278

Payment Services Accounting Point of Sale Customer Experience 278

Retail TouchPoints

SEPTEMBER 10, 2024

When shoppers permit access to their loyalty accounts, stylists can make recommendations based on previous purchases as well as integrate customers’ loyalty benefits, such as earned coins or birthday rewards, into the current shopper journey.

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Checkout Accounting Returns Planning 258

Retail TouchPoints

JUNE 10, 2024

For example, you can look at people who have viewed a certain number of products on the website, have returned to the site multiple times and have an account, then target them with an ad. For example, we can look at an apparel company that prompts a customer to share their clothing sizes in their account details.

Marketing 299

Marketing Accounting Customer Experience Point of Sale 299

Retail TouchPoints

NOVEMBER 1, 2023

And many companies now offer risk-free return policies, which some people try to abuse. Customer service: Encourage all customers to resolve any complaints with customer service. Plus, service reps can turn a moment of high friction into a positive customer experience.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. There is no ‘returning to normal’. While everyone is looking forward to a time when they can move beyond the pandemic, they remain very cautious, especially in the early days of easing restrictions.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

FEBRUARY 6, 2024

Shoppers also can use the mirrors to request that sales associates bring specific items to the dressing room, and the store features lockers where shoppers can pick up items they’ve ordered online.

Location 272

Location Shopping Fast Fashion Checkout 272

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Shoppers return goods all year of course, but the post-holiday weeks see an increase in items coming back to stores. Read how our returns management system can help you.

Returns 97

Returns Management Inventory Management Point of Sale 97

Inside Retail

OCTOBER 14, 2024

The biggest setback came in 2020 when I returned to Vietnam and decided to open a restaurant and farm in Da Lat. Despite its rapid growth and high demand from customers, Ther Gab has not yet opened a brick-and-mortar store. “In Unfortunately, among other challenges, Covid-19 hit, and I had to shut down operations, incurring losses.”

Fashion 130

Fashion Point of Sale Marketing Returns 130

Retail Gazette

FEBRUARY 6, 2024

The beginning of the year is traditionally a peak period for returns and 2024 has been no exception, with retailers experiencing a surge in unwanted items being sent back. The trend is being driven by several factors, including the cost-of-living crisis, with returns volumes increasing notably.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

JULY 12, 2022

“As many of our customers return to their in-store grocery shopping routines, it’s exciting to introduce new and unique ways for them to shop our stores,” said Leandro Balbinot, CTO for Whole Foods Market in a statement.

Payment Services 295

Payment Services Shopping Marketing Accounting 295

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

Mobile point of sale is relatively new technology, but it is quickly becoming essential or retailers who want to remain competitive in an ever-increasing rapidly evolving retail environment. For starters, your sales staff won’t have to walk to the front of the store every time a customer asks about a product.

Point of Sale 45

Point of Sale Customer Retention Returns Customer Experience 45