Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact.

Consumer 277

Consumer Marketing Customer Experience Promotions 277

Retail Focus

FEBRUARY 6, 2025

Planning approval has been granted for the reconfiguration of four entrances at Highcross Shopping Centre, one of NewRivers capital partnership assets in Leicester. Highcross , a 1,100,000 sq ft regional shopping centre sits in the heart of Leicester and is the principal retail and leisure offer within the city and beyond.

Shopping 147

Shopping Fashion Customer Experience Management 147

Retail TouchPoints

FEBRUARY 6, 2025

Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

MAY 7, 2025

The company is making its resale-as-a-service (RaaS) technology free and open source, meaning that the underlying code powering its branded resale shops is now available for any company to access and use at no cost. The peer-to-peer offering will allow consumers to sell items directly to other consumers. Other services in the RaaS 2.0

Planning 200

Planning Returns Shopping Consumer 200

Retail TouchPoints

NOVEMBER 13, 2024

A strategically designed stadium-adjacent shopping and lifestyle district can activate the space and move the venue from a fortress to a living room, both on event days and non-event days. But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Retail TouchPoints

OCTOBER 30, 2024

Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

JANUARY 6, 2025

I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025. The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

FEBRUARY 7, 2025

These two realities are converging and inspiring manufacturers, wholesalers and mass marketplaces alike to modernize their tech stacks and implement more robust customer experiences that are more aligned with modern B2C behaviors. Therefore, the B2B buying experience is not just about shopping and checking out, Chandel said.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

APRIL 28, 2025

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to show them the right product at the right price and they dont want to wait weeks to receive it. Many retailers are eager to replicate such experiences, but they often stumble on a recurring barrier: data.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Retail TouchPoints

NOVEMBER 26, 2024

Hanna Andersson personal shoppers gather client details and then create tailored closets for guests to peruse and shop virtually. They’ll even send out coloring pages for kids to enjoy while mom or dad shop. You should see some of the conversations that our personal shoppers have with their clients,” said Lapic.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment 278

Fulfillment Supermarket Grocer Checkout 278

Theatro

OCTOBER 22, 2024

78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience, and delayed purchases as economic pressures and tech annoyances loom large. consumers aged 18+.

Shopping 94

Shopping Customer Experience Planning Checkout 94

Inside Retail

DECEMBER 16, 2024

Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception. In-store, we increase our staffing levels, with extra team members focused on assisting customers in stocking shelves promptly to keep up with demand.

Supermarket 246

Supermarket Department Stores Shopping Planning 246

Inside Retail

MAY 5, 2025

The revival plan has also aided in welcoming in a new wave of customers. Creating an emotional connection with the customer is vital for brands and retailers to continue building on their success, the True Religion CMO explained. And I cant wait, DArcy concluded.

Social Commerce 130

Social Commerce Marketing Planning Consumer 130

Inside Retail

JANUARY 14, 2025

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value. First and foremost, it places a major emphasis on customer experience for my team to step up and deliver across the nameplates we support, he said.

Planning 130

Planning Department Stores Customer Experience Point of Sale 130

Theatro

OCTOBER 22, 2024

FOR IMMEDIATE RELEASE 78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience and delayed purchases as economic pressures and tech annoyances loom large.

Shopping 90

Shopping Employee Engagement Planning Customer Experience 90

Retail TouchPoints

APRIL 9, 2025

These follow a host of previous rollouts including Buy with Prime , expansions in the capabilities of the Alexa voice assistant and the rollout of the in-app shopping assistant Rufus all of which aim to make Amazon an easy-to-access, easy-to-use resource for any shopping need.

Shopping 147

Shopping Advertising Consumer Accessories 147

Retail TouchPoints

NOVEMBER 7, 2024

Amazon’s summer Prime Day sales event now serves to kickstart many retailers’ summertime sales and back-to-school marketing efforts, and is generally pivoting marketers’ planning calendars. How will this ultimately impact marketers’ planning calendars, now that we’re past Halloween?

Marketing 278

Marketing Promotions Consumer Advertising 278

Retail TouchPoints

OCTOBER 10, 2024

Walmart will leverage proprietary AI, generative AI and retail-specific Large Language Models (LLMs) to provide hyper-personalized customer experiences and improve customer service. Walmart plans to launch the U.S. Retina also already powers 10 AR experience across Walmart U.S.

Returns 279

Returns Customer Experience Planning Shopping 279

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

Marketing 250

Marketing Fashion Customer Experience Location 250

Inside Retail

JUNE 3, 2025

If there were a buzzword to capture the last twelve months in the retail industry, it would be customer experience (CX). The term neatly summarises a customers impression of a brand based on their interactions with a brand from first contact to post-purchase follow-up.

Customer Experience 237

Customer Experience Marketing Consumer Shopping 237

Retail TouchPoints

DECEMBER 6, 2024

This year promises to be no exception, with the average American shopper projected to spend $902 USD on gifts, food, and other seasonal items, making it potentially one of the busiest and most profitable holiday shopping seasons on record. And dont forget, when all the gifting is done, shoppers are still shopping.

Advertising 289

Advertising Sporting Goods Marketing Accounting 289

Retail TouchPoints

APRIL 23, 2025

In fact, nearly a third said they stopped shopping at a retailer entirely following a negative returns experience. Loss Prevention Teams Should Prepare for Whats to Come The recent returns study from Appriss Retail and Deloitte found that 55% of surveyed consumers said they wouldnt buy from a retailer with a restrictive returns policy.

Returns 162

Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

JANUARY 13, 2025

Augmented Reality (AR) and Virtual Reality (VR) technologies are revolutionizing online shopping by enabling customers to interact with products in ways previously reserved for in-store experiences. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly.

Returns 298

Returns Social Commerce Checkout Shopping 298

Inside Retail

MAY 20, 2025

Inside Retail connected with Camillas founder and CEO to learn more the companys latest store opening and the brands plans to further expand into the US retail scene. Locations currently under consideration as part of our US expansion plan include Las Vegas, Houston, Orlando, Scottsdale, Palm Springs, Hawaii and Houston.

Planning 130

Planning Boutique Apparel Wholesale 130

Retail TouchPoints

JANUARY 17, 2025

Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. This distinct self-identification has become increasingly important now that Starboard Group is moving onto dry land, with plans to support resort boutiques at a Westgate Resort s property in Las Vegas beginning next month.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 274

Point of Sale Checkout Returns Shipping 274

Retail TouchPoints

DECEMBER 6, 2024

In a recent interview with Retail TouchPoints , Peterson shared more details on this transformation journey, including Carters investments in: An immersive, reimagined retail experience complete with a Mothers Lounge, toddler-tested Playhouse, Kid Interactive Zone, gift shop, community events and more.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

NOVEMBER 20, 2024

The free booklets, for both dogs and cats, include practical guidance and shopping checklists created by the retailer’s veterinary, training and grooming teams, plus exclusive pet services and savings on Petco-owned brands. Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

DECEMBER 4, 2024

The soft launch also helped the team identify the final signage tweaks needed to ensure both brand fans and net-new customers felt empowered to navigate the store effectively. We really underestimated the potential of the pop-up experience for our customers.”

Wholesale 296

Wholesale Accessories Planning Marketing 296

Retail TouchPoints

JUNE 25, 2025

Retailers can use data integration to improve customer experiences and optimize their supply chain. Benefits of Master Data Management, Data Governance and Data Integration in Retail Retailers are facing growing complexities as shopping behaviors evolve. MDM should be part of your plan for 2025.

Management 162

Management Advertising Inventory Management Customer Experience 162

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

Supermarket 275

Supermarket Shopping Merchant Services Consumer 275

Inside Retail

NOVEMBER 18, 2024

Even so, retailers offering a strong value proposition and attractive shopping experience are gaining steadfast shoppers. He emphasised the importance of providing value through bespoke customer experiences, tailored communications and exclusive discounts. Growth opportunities are hard to come by.

Marketing 246

Marketing Shopping Customer Experience Wholesale 246

Inside Retail

JUNE 24, 2025

Amazon plans to invest US$4 billion to expand its delivery network, enabling faster delivery speeds in small towns and rural communities nationwide. Customers in these areas are shopping at Amazon more frequently and purchasing household essentials at meaningfully higher rates, it added.

Customer Experience 130

Customer Experience Planning Shopping ATS 130

Retail TouchPoints

JULY 8, 2025

Flash forward to today — through what Warby Parker Chief Retail and Customer Experience Officer Sandy Gilsenan called “steady and thoughtful” retail expansion — and Warby Parker has opened its 300th store in lower Manhattan’s Brookfield Place , just a few miles from where it all began in SoHo.

Point of Sale 147

Point of Sale Location Customer Experience Shopping 147

Retail TouchPoints

NOVEMBER 13, 2024

Retailers can use this accountability to improve response tactics and planning. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention. That creates a positive shopping environment where customers feel safe.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

APRIL 17, 2025

Michaels is stepping into the gap left by the recent demise of Party City with plans to add 500 new party supply products, additional balloon options and enhancements to its in-store events. In addition to unique designs such as the Pretty Pink Bow , Michaels plans to expand its kids licensed balloons and animated characters selection.

Accessories 262

Accessories Planning Shopping Store Operations 262