Retail TouchPoints

MAY 20, 2025

Since its opening one year ago, the Wilmette store has welcomed 720,000 visitors, with more than 50% of those making purchases representing customers new to the Wayfair brand. The store has maintained a customer Net Promoter Score (NPS) of over 70% since the opening and has created more than 120 local jobs.

Marketing 147

Marketing Outdoor Location Promotions 147

Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customer experiences.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization. Employee Experience + Customer Experience = Brand Experience.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

MARCH 17, 2022

134% more likely to anticipate making a garden or outdoor purchase. They’re more likely than the average consumer to indicate they’re shopping for outdoor furniture, mattresses, kitchen appliances, bed and bath goods and garden items. Be prepared to show off your offerings through elevated customer experiences.

Home Furnishings 306

Home Furnishings Shipping Outdoor Consumer 306

Retail TouchPoints

DECEMBER 8, 2020

Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat. Renewed Emphasis on Convenience Opens the Door for More Customers. Making the Best of a Black Swan.

Outdoor 290

Outdoor Consumer Shopping Accounting 290

Inside Retail

MAY 23, 2021

Earlier this year, Rebel scooped up two major gongs at the Retailer Awards, winning Customer Experience of the Year and Store Design/Concept of the Year. Rebel has also experienced more than 60 per cent growth in sales and its Net Promoter Score has increased by more than 20 points.

Accessories 246

Accessories Apparel Outdoor Customer Experience 246

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

SEPTEMBER 20, 2021

Our sales have increased – in particular locally-made goods, office and school supplies and services, outdoor adventure products as well as local maps, books and guides,” she said. As an essential business, Anglesea News & Lotto has remained open throughout lockdowns and Nigro says sales have been up during these periods.

Outdoor 246

Outdoor Supermarket Shopping Promotions 246

Retail TouchPoints

SEPTEMBER 3, 2020

Walmart is pivoting its toy promotion strategy for an e-Commerce-heavy holiday with the launch of its Walmart Wonder Lab , a site that lets kids unbox and play with toys digitally. The experience, which was created in partnership with eko , draws from the retail giant’s Top-Rated by Kids Toy List.

Outdoor 165

Outdoor Promotions Customer Experience 165

Retail Focus

APRIL 27, 2023

This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.

Outdoor 130

Outdoor Accessories Fulfillment Customer Experience 130

Retail TouchPoints

FEBRUARY 22, 2021

Kerrits also is beginning to roll out SMS marketing to improve the customer experience with automated updates on order and shipping status and to promote its burgeoning livestreaming efforts. We think because it’s an outdoor sport that you do six feet apart from people, [that it has] kind of built-in social distancing.”.

Wholesale 264

Wholesale Accounting Marketing Outdoor 264

Retail TouchPoints

AUGUST 9, 2023

Events and inventive marketing strategies were meticulously organized to promote the district’s vibrant atmosphere and attract more visitors. By partnering with WADA, the BID successfully secured grants from private sectors and foundations, unlocking opportunities for expansive placemaking activities.

Planning 246

Planning Promotions Outdoor Finance 246

Retail Focus

OCTOBER 17, 2023

However, the reality is that these surfaces can be used for much more than simply pointing customers in the direction of special offers or promoting seasonal sale events.

Outdoor 162

Outdoor Promotions Customer Experience Marketing 162

Inside Retail

MAY 9, 2022

Obsessed with innovation, barbecue retailer Weber Store forayed into outdoor kitchens – using an app to support design and order processing. That entrepreneurial spirit continues as the company moves into a new space – Weber Outdoor Kitchens. “We Generally, designing an outdoor kitchen can be a convoluted process.

Outdoor 130

Outdoor Promotions Customer Experience Management 130

Retail TouchPoints

MAY 31, 2022

AWS is doing this at Amazon Fulfillment Centers with its Private 5G offering, providing reliable network services “across millions of square feet of outdoor space ,” said Gurney, which is enabling Amazon to move tractor trailers around these immense areas more efficiently, safely and accurately.

Merchant Services 354

Merchant Services Checkout Shrinkage ATS 354

Retail Gazette

JUNE 6, 2025

Upgrading the store experience Earnshaw explains that B&Q has upped investment in range expansion, colleagues and the customer experience, both online and in store, over the last year – which it will continue to do in the year ahead.

Outdoor 59

Outdoor Marketing Promotions Customer Experience 59

Retail TouchPoints

MAY 8, 2023

That’s part of the very fast-moving trend toward meeting customers where they are , and that’s often in a conversational interface. For example, say the customer’s use case is “I want to go camping.”

Merchant Services 275

Merchant Services Payment Services Consumer Outdoor 275

Small Biz Trends

JUNE 6, 2025

Striking a balance between visual impact and functionality will create an inviting atmosphere that doesn’t overwhelm or obstruct the customer experience. Pack of 24 Outdoor Pinwheels & Flags If your store has a walkway, this pack of American flag and pinwheel decorations are perfect.

Outdoor 64

Outdoor Clienteling Accounting Promotions 64

V Count

APRIL 4, 2024

The importance of people counting extends beyond the confines of indoor physical spaces, reaching into the great outdoors as well. Open spaces such as parks, gardens, and outdoor events often have a critical need for people counters – a need that is every bit as crucial as that of indoor retailers, if not more so.

Outdoor 52

Outdoor Management Promotions Beauty and Health 52

V Count

APRIL 4, 2024

The importance of people counting extends beyond the confines of indoor physical spaces, reaching into the great outdoors as well. Open spaces such as parks, gardens, and outdoor events often have a critical need for people counters – a need that is every bit as crucial as that of indoor retailers, if not more so.

Outdoor 52

Outdoor Management Promotions Beauty and Health 52

Retail TouchPoints

NOVEMBER 29, 2021

While Nike builds community using an app, other brands like Outdoor Voices promote connection through ongoing local event series. Alternatively, helping Gen Zers with their mental health journey can look like promoting inclusivity and body positivity.

Promotions 162

Promotions Outdoor Apparel Consumer 162

Retail TouchPoints

MAY 15, 2024

This architectural decision allows for a harmonious blending of indoor and outdoor spaces, creating a sense of continuity. By making the most of existing resources and infrastructure, adaptive reuse promotes sustainability, which is increasingly vital in a world focused on reducing carbon emissions and preserving resources.

Shopping 279

Shopping Department Stores Outdoor Location 279

Retail Focus

SEPTEMBER 17, 2021

Excellent for outdoor displays as heat resistant and has a high melting point. Fabric encourages customer experience through touch and feel. The sleek appearance of acrylic helps to promote a sense of luxury in the store. Easily combined with other materials such as MDF, acyclic, and fabric . Corrosion resistance .

Visual Merchandising 245

Visual Merchandising Promotions Location Outdoor 245

Retail TouchPoints

NOVEMBER 29, 2022

But amidst the calm, there’s a flurry of activity as one group makes its way across the paved pathways of the outdoor shopping center. Associates are unlocking doors and the day’s first shoppers are milling about, enjoying the sunshine. Influencer duo XinShiDanDan are hosting a livestream and attracting spectators in their wake.

Fulfillment 278

Fulfillment Consumer Shopping Shipping 278

Inside Retail

AUGUST 6, 2024

When brands align their strategies with these fundamental drives, they can better meet customer needs and foster deeper loyalty. By understanding these underlying motivations, brands can craft more targeted marketing campaigns, offer relevant products, and create meaningful customer experiences.

Shopping 130

Shopping Outdoor Target Market Consumer 130

Retail TouchPoints

AUGUST 22, 2022

Some of our brands don’t want to be promoted and just want to be here when a consumer looks for their brand,” said Grover. All of that is totally fine with us — we’ve got our own big brand that we’re continuing to build, so we just push the customer there.”. Certain brands want to be behind a registration gate.

Fulfillment 246

Fulfillment Drop-Shipping Shopping Consumer 246

Retail TouchPoints

JULY 11, 2023

From the network to the applications, data analytics aids in real-time operational decisions, better understanding of user behavior and engagement and seamless business application delivery for an optimized customer experience. However, most retailers aren’t ready for prime time when it comes to adopting these tools.

Payment Services 213

Payment Services Inventory Management Consumer Outdoor 213

Inside Retail

OCTOBER 11, 2021

Besides working on continually improving our LifeWear offering, we have also introduced new special collaborations with Japanese womenswear brand Mame Kurogouchi, outdoors-inspired streetwear brand White Mountaineering and international artist Jeff Koons for the first time.

Payment Services 246

Payment Services Shopping Boutique Outdoor 246

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. Retailers need to invest in reusable packaging systems and promote sustainable product packaging.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail Smart Guys

JUNE 11, 2023

Here are some strategies that we have seen to be effective: Seasonal Promotions: Offer summer-themed promotions and discounts to entice customers. This could include special sales events, buy-one-get-one offers, or discounts on summer-related products like swimwear, outdoor gear, or vacation essentials.

Visual Merchandising 52

Visual Merchandising Outdoor Promotions Accessories 52

Inside Retail

OCTOBER 9, 2023

Looking closer at consumer behaviours confirms a broad shift in shopping choices and heightened customer experience expectations. On the other hand, problems encountered online, such as a poor website or app experience or inaccurate online information, were less frequent but more likely to turn consumers away for good.

Consumer 130

Consumer Payment Services Beauty and Health Accessories 130

365 Retail

APRIL 4, 2024

It acts as the key foundation for advanced store digitalization functionality such as: sophisticated real-time dynamic price and promotion implementation and management; advanced replenishment; shelf imaging and optimization; Click & Collect services; and in-store geo-location for advanced customer experience (CX).

Outdoor 52

Outdoor ATS Visual Merchandising Fashion 52

Inside Retail

JANUARY 11, 2023

Make it easy for consumers: Making participation in circular activities accessible and convenient for shoppers to positively influence consumer behaviour, uplift the customer experience and build loyalty. Tailor messaging by the audience can align with different needs across channels and personalise the experience.

Consumer 130

Consumer Outdoor Accessories Promotions 130

Inside Retail

AUGUST 28, 2024

Amid all this progress, many are still struggling – churning out promotions merely to stay afloat. US-based outdoor wear retailer Patagonia, for example, centres its narrative on environmental activism, attracting a community of consumers who share the brand’s mission. Why is this? Retail can do the same.

Merchant Services 130

Merchant Services Visual Merchandising Consumer Customer Experience 130

365 Retail

JUNE 27, 2022

As well as offering an extensive range of furniture, lighting, soft furnishings, kitchen, storage, outdoor, decor from more than 4,000 suppliers, Wayfair also offers a broad selection of home improvement products, meaning that customers can answer all their home and renovation needs in one easy-to-shop space.

Outdoor 59

Outdoor Finance Promotions Customer Experience 59

Storis

FEBRUARY 12, 2019

Mobile Technology is the second key pillar of customer experience that the Boston Retail Partner 2019 POS/Customer Engagement Survey identifies. As customers are using different channels to create their own retail experiences, the opportunities mobile devices offer are significant to retailers.

Customer Experience 52

Customer Experience Outdoor Point of Sale Promotions 52

V Count

JULY 11, 2024

As more people seek refuge in these sanctuaries for relaxation and rejuvenation, spa owners are faced with the challenge of managing their spaces efficiently while maintaining an exceptional customer experience. These advanced devices offer a a lot of benefits that can elevate the customer experience and optimize operations.

Outdoor 40

Outdoor Customer Experience Promotions Management 40