Remove Customer Experience Remove Loss Prevention Remove Shopping
article thumbnail

Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. In fact, nearly a third said they stopped shopping at a retailer entirely following a negative returns experience.

Returns 162
article thumbnail

Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

Follow evolving protocols as they relate to loss prevention. Personalize the experience. The store continues to endure as the centerpiece of the vast majority of shopping journeys, and Bruno’s experience makes him ideally suited to help retailers prioritize their technology and experience strategies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Role of Communication in Streamlining Retail Security Operations

Retail TouchPoints

Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity. Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention.

article thumbnail

Want to See Success in 2025? Answer These 5 Questions

Retail TouchPoints

Combining dopamine-driven marketing tactics like games and giveaways, coupled with vast assortments, theyre creating addictive spaces that inspire people to shop. Global marketplaces like Shein and Temu have completely redefined pricing and merchandising expectations online.

article thumbnail

Australian retail’s robotic near future

Inside Retail

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. Inventory management is another area where in-store robots will have a profound impact.

article thumbnail

The UltimateShopper Sets New Standards: AI Theft Protection and Contactless Payment Integrated into the Shopping Trolley

365 Retail

At the heart of Gecks offering is the UltimateShopper Plus , a pioneering smart shopping trolley that enhances the shopping experience while giving retailers a competitive edge. Using an advanced transmitter-receiver model, the trolley enables real-time customer localisation via infrared technology.

article thumbnail

Retail is the Most Common Location for Gun Violence, but There’s More to the Story

Retail TouchPoints

No one was injured by the gunshot but it caused mass panic, with customers across the mall fleeing to exits during a busy back-to-school shopping weekend. First, Lets Dispel Some Myths (and Hopefully Provide a Little Reassurance) In August 2023 , at Brandon Mall in a suburb of Tampa, Fla.,

Location 162