Retail TouchPoints

OCTOBER 2, 2024

They are looking for ways to optimize signage and place displays in locations that will have the most impact on consumers. This requires a fine balance, with every touch point straddling the line between “selling” a product and “creating” an experience. Keeping consumers in the moment is an important part of in-store retail strategies.

Kiosk 278

Kiosk Advertising Consumer Social Commerce 278

Retail TouchPoints

AUGUST 9, 2022

For example, social commerce is a “big thing” in China, Ahluwalia noted. This has inspired companies to think about the entire customer experience, including the last mile and returns experience. Gill noted that making reverse logistics seamless for the customer is key.

Social Commerce 305

Social Commerce Returns Consumer Marketing 305

Retail TouchPoints

MARCH 5, 2025

20 New Brick-and-Mortar Stores Planned for 2025 As part of ongoing efforts to add more than 300 stores over 10 years, Target plans to open approximately 20 new stores this year, the majority being large-format locations, as well as investing in remodeling many more across the country, according to a company statement.

Planning 179

Planning Inventory Management Consumer Shopping 179

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Harness the Power of Location to Deliver Contextual Shopping Experiences.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 67

Social Commerce Shipping Accounting Point of Sale 67

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 279

Fulfillment Social Commerce Management Shopping 279

Retail TouchPoints

MARCH 13, 2025

Walmart in February 2024 , and in March 2024 Wonder raised $700 million and announced plans to operate 90 physical locations by the end of 2025. Wonder, which was founded by Jet.com entrepreneur Marc Lore in 2018, purchased meal kit company Blue Apron in October 2023 for $103 million and in November 2024 acquired Grubhub for $650 million.

Advertising 147

Advertising Location Planning Social Commerce 147

Retail TouchPoints

AUGUST 17, 2022

Stores should lean into community and connectivity: Kids Foot Locker’s “Play” concept is designed to bring entertainment and community to stores, and the retailer plans to open more of these locations in the future.

Consumer 279

Consumer Customer Experience Apparel Advertising 279

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Commerce 298

Social Commerce Consumer Marketing Shopping 298

365 Retail

AUGUST 4, 2024

As shopper expectations continue to evolve, there is a growing focus on elevating the customer experience to drive sales and build long-term loyalty. The latest American Express research revealed that almost one third (32%) of UK retailers identify customer attraction and retention as a key challenge over the next 12 months.

Merchant Services 62

Merchant Services Customer Experience Payment Services Checkout 62

Retail TouchPoints

APRIL 25, 2022

Return options available at any time of the day or night, such as through locker services, are more eco-friendly than forcing shoppers to return to a store location or use additional packaging for shipping. “24/7 This is 4X higher than traditional marketing emails so the upsell potential is massive.”.

Returns 289

Returns Shopping Social Commerce Promotions 289

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. The first step is to use the right hashtags according to location and trending videos by category, which you can find on the “Discover Tab.”

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 200

Payment Services Fulfillment Location Consumer 200

Retail TouchPoints

AUGUST 11, 2022

But as the brand has expanded its store count (there were 17 Parachute locations at the time of the session in May 2022), Sheriff and his team uncovered six learnings that have helped Parachute build its brand and translate a powerful digital presence to physical stores. For example, one of the brand’s newest stores in Pasadena, Calif.,

Location 278

Location Marketing Fulfillment Social Commerce 278

Retail TouchPoints

JANUARY 12, 2023

Returning in 2023: the NRF Innovation Lab , located in Javits’ River Pavilion, Level 4 and featuring the latest cutting-edge tech in areas including AI and machine learning, computer vision, robotics, autonomous delivery, the metaverse and NFTs, livestream shopping and predictive inventory. “As

Consumer 289

Consumer Beauty and Health Returns Location 289

Retail TouchPoints

SEPTEMBER 23, 2024

However, Amazon is slowly but surely changing that; in fact, very soon, Amazon and its services are going to be showing up in a lot more places that aren’t Amazon — Google, TikTok, DTC websites and even at ports and along freight lines (although the Amazon branding will likely be less prominent in those latter locations).

Fulfillment 273

Fulfillment Customer Experience Management Shopping 273

Retail TouchPoints

FEBRUARY 19, 2021

Curated by Kohl’s and Kohl’s Wellness Market: These two shop-in-shop experiences, at select brick-and-mortar locations and online, have enabled the retailer to invest in Black-founded and Black-owned emerging businesses. Human Nation , Pretty Please Teethers and People of Color.

Apparel 289

Apparel Location Accessories Planning 289

Retail TouchPoints

MAY 22, 2024

“At Walmart, we’re embracing innovation with ecommerce experiences designed with the virtual world at the heart.” Leveraging technology from Emperia , Walmart Realm is designed to gamify the shopping journey by transporting customers to imaginative virtual locations where they can interact with products and play nostalgic games online.

Fashion 264

Fashion Location Planning Shopping 264

Retail TouchPoints

NOVEMBER 11, 2021

Hear how the retailer was able to fine-tune the search experience to drive discovery and conversions during a lunch-and-learn session on Nov. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

DECEMBER 14, 2021

The influencers would continue as a contracted publicity team, with agreements to activate in the store as well as virtually, to expand the experience across social platforms. Key Principles of Social Experiential Design. Principle 1: Define Influence for your brand and location.

Marketing 317

Marketing Consumer Planning Fulfillment 317

Retail TouchPoints

FEBRUARY 9, 2022

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

Visual Merchandising 264

Visual Merchandising Location Shipping Shopping 264

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. He pointed to the success of the brand’s Milan and Shanghai locations, which have a hospitality component and are “very elevated from [the experiences of] three or four years ago.”

Department Stores 264

Department Stores Wholesale Consumer Fashion 264

Retail TouchPoints

JULY 10, 2024

“The pop-up not only brings to life Pinterest Predicts trend ‘Kitschy Kitchens,’ but we’ve also tapped an incredible slate of chefs, recipe developers and food creators to make bespoke menus based on Pinterest trends at each location, truly bringing the inspiration on our platform to life.”

Apparel 259

Apparel Consumer Location Marketing 259

Retail TouchPoints

DECEMBER 28, 2021

As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. It’s going to be one customer experience, and [shoppers] are going to want what they want, when they want it, wherever they want it.”.

Fulfillment 279

Fulfillment Checkout Consumer Returns 279

Inside Retail

MARCH 20, 2024

But for those who can, a whole new world of customer experiences awaits them.” The Melbourne-based business now has two retail locations in Sydney, a pop-up concept in Lebanon, and drop-off locations in Doha and Riyadh, in addition to its original Melbourne CBD store, where customers can drop off sneakers to be professionally cleaned.

Marketing 246

Marketing Consumer Location Promotions 246

Retail TouchPoints

AUGUST 25, 2020

To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed. Non-essential retailers around the world have been devastated by COVID-19, with many experiencing everything from store closures to unprecedented drops in sales.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

NOVEMBER 7, 2023

Claire’s relevance was waning in the late 2010s as the shopping malls where so many of its stores were located became less of a destination among young consumers. That is such an important human characteristic and it’s never going to go out of style, so we set out to redefine it.”

Advertising 264

Advertising Jewelry Consumer Accessories 264

Retail TouchPoints

AUGUST 8, 2024

At CES, more than 1,500 attendees a day engaged in new immersive product experiences compared to the limited daily traffic in a retail location, which allowed for more rapid learning and real-time consumer feedback and engagement.

Marketing 276

Marketing Consumer Shopping ATS 276

Retail TouchPoints

AUGUST 31, 2022

Jack Stratten, Senior Trends Consultant, Insider Trends : “Experiential retail can help time-poor customers to achieve more in a single location, giving them a reason to visit and to stay longer. Café and restaurant experiences help meet basic human needs while elevating a visit to the shops into a day out.

Consumer 289

Consumer Sporting Goods Checkout Shipping 289

Retail TouchPoints

OCTOBER 4, 2024

For example, retailers that require a receipt will be better able to determine the original purchase location (which determines the tax rate) as well as the original tax collected. “If

Returns 263

Returns Inventory Management Consumer Management 263

Retail TouchPoints

DECEMBER 21, 2023

It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics.

Checkout 278

Checkout Payment Services Kiosk Shipping 278

Retail TouchPoints

JUNE 22, 2023

Preis explained that its locations convey a unique magic and sense of discovery that consumers simply cannot find online, and that stores “allow you to tell your brand story in a different way.”

Visual Merchandising 278

Visual Merchandising Consumer Specialty Store Fast Fashion 278

Small Biz Trends

JULY 8, 2021

The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. 62% of customers buy more than what initially intended during in-store shopping.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

DECEMBER 19, 2022

“This anticipated entry into the metaverse with Build-A-Bear Tycoon on Roblox provides a fantastical venue for users and fans across ages to create their own Build-A-Bear virtual world, including our beloved ‘workshop’ and other amazing — and sometimes unexpected — locations, along with furry friend companions to join the fun.”.

Accessories 189

Accessories Location Marketing Social Commerce 189

Inside Retail

APRIL 17, 2025

Next, brands should create a remarkable customer experience and brand essence that makes people feel compelled to talk about. Instead, brands should reframe the message from a perspective of what they can offer customers. It could be using stores as a location for events. Think how to add value.

Social Commerce 130

Social Commerce Marketing Fashion Consumer 130

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement. The full RTS 2025 conference agenda, including timings, stage locations and speaker bios, can be viewed at: [link] 2.

Payment Services 57

Payment Services Social Commerce Employee Engagement Returns 57