Remove Customer Experience Remove Location Remove Promotions Remove Social Commerce
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The four trends defining online retail in 2024

Inside Retail

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

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LensCrafters Promotes Eye Health with Second Season of Immersive Roblox Odyssey

Retail TouchPoints

Within the Eye Odyssey experience, users are recommended to have an annual eye exam in accordance with the American Optometric Association and to schedule it online at their nearest LensCrafters location.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

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How to Tailor Return Strategies to New Holiday Shopping Patterns

Retail TouchPoints

Starting holiday promotions earlier helps retailers attract these shoppers’ business. Offering a longer return window to shoppers will benefit retailers internally and promote a customer-friendly environment. This is particularly true during the holidays, when promotions and limited-time offers proliferate.

Returns 256
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What brands can learn from the Béis Wash marketing strategy

Inside Retail

Partnering with popular brands Scrub Daddy and Branch Basics provided ample opportunity for cross-promotion and showed visitors how easy it is to restore their Béis products to look brand new. But for those who can, a whole new world of customer experiences awaits them.”

Marketing 246
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It’s not e-commerce anymore – it’s just commerce

Inside Retail

Brands have started to scale their size and appeal impressively by leveraging e-commerce to reach beyond their niche appeal to broader and more diverse customer groups. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Retail TouchPoints

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.