Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

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Point of Sale Location Consumer Customer Experience 252

Retail TouchPoints

FEBRUARY 1, 2022

Most recently, the retailer announced plans to set up shop-in-shops at Lowe’s stores, with plans to expand to a total of 15 locations by March 2022.

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Social Commerce Planning Shopping Location 256

Retail TouchPoints

AUGUST 9, 2022

For example, social commerce is a “big thing” in China, Ahluwalia noted. This has inspired companies to think about the entire customer experience, including the last mile and returns experience. Gill noted that making reverse logistics seamless for the customer is key.

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Social Commerce Returns Consumer Marketing 298

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Harness the Power of Location to Deliver Contextual Shopping Experiences.

Merchant Services 277

Merchant Services Payment Services Promotions Location 277

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

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Fulfillment Social Commerce Management Shopping 274

Retail TouchPoints

OCTOBER 15, 2024

It’s a way for the organic and branded content experience to be brought into other locations beyond the phone,” Vasan explained. This leads to a really cohesive experience in terms of discovery all the way through to purchase, in one seamless solution.”

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Marketing Advertising Consumer Location 266

Retail TouchPoints

SEPTEMBER 23, 2024

However, Amazon is slowly but surely changing that; in fact, very soon, Amazon and its services are going to be showing up in a lot more places that aren’t Amazon — Google, TikTok, DTC websites and even at ports and along freight lines (although the Amazon branding will likely be less prominent in those latter locations).

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Fulfillment Customer Experience Management Shopping 259

Retail TouchPoints

AUGUST 17, 2022

Stores should lean into community and connectivity: Kids Foot Locker’s “Play” concept is designed to bring entertainment and community to stores, and the retailer plans to open more of these locations in the future.

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Consumer Customer Experience Apparel Advertising 274

Retail TouchPoints

MAY 22, 2024

“At Walmart, we’re embracing innovation with ecommerce experiences designed with the virtual world at the heart.” Leveraging technology from Emperia , Walmart Realm is designed to gamify the shopping journey by transporting customers to imaginative virtual locations where they can interact with products and play nostalgic games online.

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Fashion Location Planning Shopping 260

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

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Social Commerce Consumer Marketing Shopping 291

Retail TouchPoints

JULY 10, 2024

“The pop-up not only brings to life Pinterest Predicts trend ‘Kitschy Kitchens,’ but we’ve also tapped an incredible slate of chefs, recipe developers and food creators to make bespoke menus based on Pinterest trends at each location, truly bringing the inspiration on our platform to life.”

Apparel 228

Apparel Consumer Location Marketing 228

Retail TouchPoints

APRIL 25, 2022

Return options available at any time of the day or night, such as through locker services, are more eco-friendly than forcing shoppers to return to a store location or use additional packaging for shipping. “24/7 This is 4X higher than traditional marketing emails so the upsell potential is massive.”.

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Returns Shopping Promotions Social Commerce 283

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

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Payment Services Fulfillment Location Consumer 181

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. The first step is to use the right hashtags according to location and trending videos by category, which you can find on the “Discover Tab.”

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Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

OCTOBER 4, 2024

For example, retailers that require a receipt will be better able to determine the original purchase location (which determines the tax rate) as well as the original tax collected. “If

Returns 257

Returns Inventory Management Consumer Management 257

Retail TouchPoints

JANUARY 12, 2023

Returning in 2023: the NRF Innovation Lab , located in Javits’ River Pavilion, Level 4 and featuring the latest cutting-edge tech in areas including AI and machine learning, computer vision, robotics, autonomous delivery, the metaverse and NFTs, livestream shopping and predictive inventory. “As

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Consumer Beauty and Health Returns Location 283

Inside Retail

FEBRUARY 27, 2023

Brands have started to scale their size and appeal impressively by leveraging e-commerce to reach beyond their niche appeal to broader and more diverse customer groups. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

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Payment Services Social Commerce Promotions Department Stores 130

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

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Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

AUGUST 8, 2024

At CES, more than 1,500 attendees a day engaged in new immersive product experiences compared to the limited daily traffic in a retail location, which allowed for more rapid learning and real-time consumer feedback and engagement.

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Marketing Consumer Shopping ATS 267

365 Retail

MARCH 13, 2023

Simply put, omnichannel commerce is a strategic approach to retail that focuses on delivering seamless customer experiences – whether the shopper is buying online from a mobile device, on a computer, or in a physical store. For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop.

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Fulfillment Social Commerce Shipping Consumer 72

Retail TouchPoints

NOVEMBER 7, 2023

Claire’s relevance was waning in the late 2010s as the shopping malls where so many of its stores were located became less of a destination among young consumers. That is such an important human characteristic and it’s never going to go out of style, so we set out to redefine it.”

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Advertising Jewelry Consumer Accessories 259

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

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Consumer Payment Services Fulfillment Advertising 153

Retail TouchPoints

FEBRUARY 9, 2022

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

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Visual Merchandising Location Shipping Shopping 261

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. He pointed to the success of the brand’s Milan and Shanghai locations, which have a hospitality component and are “very elevated from [the experiences of] three or four years ago.”

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Department Stores Wholesale Consumer Fashion 261

Small Biz Trends

JULY 8, 2021

The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. 62% of customers buy more than what initially intended during in-store shopping.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

DECEMBER 21, 2023

It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics.

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Retail TouchPoints

FEBRUARY 19, 2021

Curated by Kohl’s and Kohl’s Wellness Market: These two shop-in-shop experiences, at select brick-and-mortar locations and online, have enabled the retailer to invest in Black-founded and Black-owned emerging businesses. Human Nation , Pretty Please Teethers and People of Color.

Apparel 283

Apparel Location Accessories Planning 283

Retail TouchPoints

APRIL 15, 2024

Within the Eye Odyssey experience, users are recommended to have an annual eye exam in accordance with the American Optometric Association and to schedule it online at their nearest LensCrafters location.

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Promotions Accessories Fashion Location 130

Retail TouchPoints

DECEMBER 14, 2021

The influencers would continue as a contracted publicity team, with agreements to activate in the store as well as virtually, to expand the experience across social platforms. Key Principles of Social Experiential Design. Principle 1: Define Influence for your brand and location.

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Marketing Planning Consumer Fulfillment 313

Retail TouchPoints

DECEMBER 19, 2022

“This anticipated entry into the metaverse with Build-A-Bear Tycoon on Roblox provides a fantastical venue for users and fans across ages to create their own Build-A-Bear virtual world, including our beloved ‘workshop’ and other amazing — and sometimes unexpected — locations, along with furry friend companions to join the fun.”.

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Accessories Location Marketing Social Commerce 184

Independent Retailer

FEBRUARY 3, 2022

With ecommerce constantly evolving, new in-store gadgets coming out to help transactions go faster and more smoothly, and data becoming more crucial to personalizing the customer experience, retailers need to stay alert on the latest trends to keep business booming. Social Media Platforms Become the New QVC for Millennials and Gen Z.

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Payment Services Social Commerce Location Consumer 77

Retail TouchPoints

NOVEMBER 11, 2021

Hear how the retailer was able to fine-tune the search experience to drive discovery and conversions during a lunch-and-learn session on Nov. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment.

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Merchant Services Payment Services Consumer Beauty and Health 334

Retail TouchPoints

JUNE 22, 2023

Preis explained that its locations convey a unique magic and sense of discovery that consumers simply cannot find online, and that stores “allow you to tell your brand story in a different way.”

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Visual Merchandising Consumer Specialty Store Fast Fashion 273

Retail TouchPoints

JUNE 15, 2022

Other retailers and QSRs are now seeing the value in controlling traffic flow and general store congestion by locating checkouts at more than one entrance, or expanding the area to reduce employee count and handle more transactions faster. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

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Payment Services Checkout Shrinkage Fast Fashion 261

Retail TouchPoints

JULY 9, 2020

To adapt and thrive in the long term, luxury brands will have to “accelerate their e-Commerce growth and re-create the luxury experience online,” explained Adam Freede, CEO of MadaLuxe Group , a distributor of luxury fashion. The Gucci try-on filter for Snapchat in action. Source: Gucci). Trend 5: Heightened Urgency For Sustainability.

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Retail TouchPoints

MAY 18, 2021

We’ve become too dependent on specific countries or locations, so that has to be fixed. Raw materials and sourcing strategies : Companies are trying to get to something that’s more agile and responsive, because they’ve realized their sourcing wasn’t efficient. It also includes the idea of morale and what it means for a company’s culture.

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Fulfillment Consumer Returns Shipping 198

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

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Visual Merchandising Home Furnishings Shipping Fulfillment 40