Retail TouchPoints

MAY 22, 2024

“At Walmart, we’re embracing innovation with ecommerce experiences designed with the virtual world at the heart.” Leveraging technology from Emperia , Walmart Realm is designed to gamify the shopping journey by transporting customers to imaginative virtual locations where they can interact with products and play nostalgic games online.

Fashion 263

Fashion Location Planning Shopping 263

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 278

Fulfillment Social Commerce Management Shopping 278

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Harness the Power of Location to Deliver Contextual Shopping Experiences.

Merchant Services 281

Merchant Services Payment Services Promotions Location 281

Retail TouchPoints

AUGUST 17, 2022

Stores should lean into community and connectivity: Kids Foot Locker’s “Play” concept is designed to bring entertainment and community to stores, and the retailer plans to open more of these locations in the future.

Consumer 278

Consumer Customer Experience Apparel Advertising 278

Inside Retail

MARCH 20, 2024

But for those who can, a whole new world of customer experiences awaits them.” The Melbourne-based business now has two retail locations in Sydney, a pop-up concept in Lebanon, and drop-off locations in Doha and Riyadh, in addition to its original Melbourne CBD store, where customers can drop off sneakers to be professionally cleaned.

Marketing 246

Marketing Consumer Location Promotions 246

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

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Social Commerce Consumer Marketing Shopping 296

Retail TouchPoints

APRIL 25, 2022

Return options available at any time of the day or night, such as through locker services, are more eco-friendly than forcing shoppers to return to a store location or use additional packaging for shipping. “24/7 This is 4X higher than traditional marketing emails so the upsell potential is massive.”.

Returns 288

Returns Shopping Promotions Social Commerce 288

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 186

Payment Services Fulfillment Location Checkout 186

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. The first step is to use the right hashtags according to location and trending videos by category, which you can find on the “Discover Tab.”

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

JANUARY 12, 2023

Returning in 2023: the NRF Innovation Lab , located in Javits’ River Pavilion, Level 4 and featuring the latest cutting-edge tech in areas including AI and machine learning, computer vision, robotics, autonomous delivery, the metaverse and NFTs, livestream shopping and predictive inventory. “As

Consumer 288

Consumer Beauty and Health Returns Location 288

Inside Retail

FEBRUARY 27, 2023

Brands have started to scale their size and appeal impressively by leveraging e-commerce to reach beyond their niche appeal to broader and more diverse customer groups. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

NOVEMBER 7, 2023

Claire’s relevance was waning in the late 2010s as the shopping malls where so many of its stores were located became less of a destination among young consumers. That is such an important human characteristic and it’s never going to go out of style, so we set out to redefine it.”

Advertising 262

Advertising Jewelry Consumer Accessories 262

365 Retail

MARCH 13, 2023

Simply put, omnichannel commerce is a strategic approach to retail that focuses on delivering seamless customer experiences – whether the shopper is buying online from a mobile device, on a computer, or in a physical store. For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop.

Fulfillment 73

Fulfillment Social Commerce Shipping Consumer 73

Retail TouchPoints

APRIL 15, 2024

Within the Eye Odyssey experience, users are recommended to have an annual eye exam in accordance with the American Optometric Association and to schedule it online at their nearest LensCrafters location.

Promotions 130

Promotions Accessories Fashion Location 130

Retail TouchPoints

DECEMBER 21, 2023

It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics.

Checkout 274

Checkout Payment Services Kiosk Advertising 274

Retail TouchPoints

FEBRUARY 9, 2022

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

Visual Merchandising 264

Visual Merchandising Location Shipping Shopping 264

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. He pointed to the success of the brand’s Milan and Shanghai locations, which have a hospitality component and are “very elevated from [the experiences of] three or four years ago.”

Department Stores 264

Department Stores Wholesale Consumer Fashion 264

Small Biz Trends

JULY 8, 2021

The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. 62% of customers buy more than what initially intended during in-store shopping.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 151

Consumer Payment Services Fulfillment Advertising 151

Retail TouchPoints

FEBRUARY 19, 2021

Curated by Kohl’s and Kohl’s Wellness Market: These two shop-in-shop experiences, at select brick-and-mortar locations and online, have enabled the retailer to invest in Black-founded and Black-owned emerging businesses. Human Nation , Pretty Please Teethers and People of Color.

Apparel 288

Apparel Location Accessories Planning 288

Retail TouchPoints

DECEMBER 19, 2022

“This anticipated entry into the metaverse with Build-A-Bear Tycoon on Roblox provides a fantastical venue for users and fans across ages to create their own Build-A-Bear virtual world, including our beloved ‘workshop’ and other amazing — and sometimes unexpected — locations, along with furry friend companions to join the fun.”.

Accessories 189

Accessories Location Marketing Social Commerce 189

Retail TouchPoints

DECEMBER 14, 2021

The influencers would continue as a contracted publicity team, with agreements to activate in the store as well as virtually, to expand the experience across social platforms. Key Principles of Social Experiential Design. Principle 1: Define Influence for your brand and location.

Marketing 317

Marketing Planning Consumer Fulfillment 317

Retail TouchPoints

JUNE 22, 2023

Preis explained that its locations convey a unique magic and sense of discovery that consumers simply cannot find online, and that stores “allow you to tell your brand story in a different way.”

Visual Merchandising 277

Visual Merchandising Consumer Specialty Store Fast Fashion 277

Independent Retailer

FEBRUARY 3, 2022

With ecommerce constantly evolving, new in-store gadgets coming out to help transactions go faster and more smoothly, and data becoming more crucial to personalizing the customer experience, retailers need to stay alert on the latest trends to keep business booming. Social Media Platforms Become the New QVC for Millennials and Gen Z.

Payment Services 76

Payment Services Social Commerce Location Consumer 76

Retail TouchPoints

NOVEMBER 11, 2021

Hear how the retailer was able to fine-tune the search experience to drive discovery and conversions during a lunch-and-learn session on Nov. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment.

Merchant Services 332

Merchant Services Payment Services Consumer Beauty and Health 332

Retail TouchPoints

JUNE 15, 2022

Other retailers and QSRs are now seeing the value in controlling traffic flow and general store congestion by locating checkouts at more than one entrance, or expanding the area to reduce employee count and handle more transactions faster. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

Payment Services 264

Payment Services Checkout Shrinkage Fast Fashion 264

Retail TouchPoints

JULY 9, 2020

To adapt and thrive in the long term, luxury brands will have to “accelerate their e-Commerce growth and re-create the luxury experience online,” explained Adam Freede, CEO of MadaLuxe Group , a distributor of luxury fashion. The Gucci try-on filter for Snapchat in action. Source: Gucci). Trend 5: Heightened Urgency For Sustainability.

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Clienteling Consumer Accounting Boutique 297

Retail TouchPoints

MAY 18, 2021

We’ve become too dependent on specific countries or locations, so that has to be fixed. Raw materials and sourcing strategies : Companies are trying to get to something that’s more agile and responsive, because they’ve realized their sourcing wasn’t efficient. It also includes the idea of morale and what it means for a company’s culture.

Fulfillment 200

Fulfillment Consumer Returns Shipping 200

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

JULY 14, 2020

We work with the Second Harvest Food Bank in the San Jose area where we are located. Riley: When you are a DTC brand, you build relationships that span multiple sessions of customers logging into your site, interacting on social channels and subscribing to your mailing list, which curates an ecosystem.

Checkout 193

Checkout Fulfillment Shipping Payment Services 193

Retail TouchPoints

OCTOBER 20, 2020

Matthew Alland, Chief Experience Officer and Head of Marketing, Olivela “One time during the week everyone, no matter where you were located, what department you were in or what you were doing, was able to get together to learn about what’s going on in the company.

Merchant Services 152

Merchant Services Shopping Consumer Business Communication 152

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). 31:44] Social commerce still has a bunch of avenues like live streaming does not appear to be a high volume one in the US and then later in the month.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. Scot: [2:18] Yeah you’re going to a more exotic location I’m jealous. In this episode we recap everything you may have missed if you couldn’t make it to Las Vegas.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail TouchPoints

AUGUST 11, 2022

But as the brand has expanded its store count (there were 17 Parachute locations at the time of the session in May 2022), Sheriff and his team uncovered six learnings that have helped Parachute build its brand and translate a powerful digital presence to physical stores. For example, one of the brand’s newest stores in Pasadena, Calif.,

Location 277

Location Marketing Fulfillment Social Commerce 277

Retail TouchPoints

DECEMBER 28, 2021

As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. It’s going to be one customer experience, and [shoppers] are going to want what they want, when they want it, wherever they want it.”.

Fulfillment 278

Fulfillment Checkout Returns Consumer 278

Retail TouchPoints

AUGUST 31, 2022

Jack Stratten, Senior Trends Consultant, Insider Trends : “Experiential retail can help time-poor customers to achieve more in a single location, giving them a reason to visit and to stay longer. Café and restaurant experiences help meet basic human needs while elevating a visit to the shops into a day out.

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Sporting Goods Consumer Checkout Shipping 285