Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly.

Consumer 281

Consumer Fulfillment Management Accounting 281

Retail Wire

OCTOBER 24, 2024

The fast-food minimum wage has had rippling effects throughout the industry.

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275

Inside Retail

OCTOBER 25, 2024

With the future of third-party cookies uncertain, the need for retailers to collect and nurture accurate first-party data about their customers has never been more essential. Jamie Hoey, country manager, Australia, with Wunderkind, says the importance of first-party data cannot be overstated. “If you know who someone is, you’ve got their details; that’s very powerful.

Promotions 242

Promotions Marketing Customer Experience Advertising 242

Retail Gazette

OCTOBER 21, 2024

WHSmith is bringing back vinyl records into 80 of its stores across the UK in response to growing customer demand for the format. The high street chain said its stores, including Canterbury, Chester, Edinburgh and York, will stock a selection of chart hits and classic albums on vinyl. The retailer first began selling vinyl albums in the 1950s but phased them out thirty years ago as the popularity of CDs took off.

Shopping 128

Shopping ATS 128

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Customer Experience

Retail Dive

OCTOBER 22, 2024

It's the second time in less than six months that the retailer has lowered prices. By the end of the year, the company said it will have cut prices on 10,000 items.

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119

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item. “Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our as

Supermarket 273

Supermarket Customer Experience Management ATS 273

Retail Wire

OCTOBER 24, 2024

In-N-Out Burger continues expanding its California presence.

Location 299

Location 299

Retail Gazette

OCTOBER 22, 2024

Virgin Wines has returned to profitability after implementing a significant cost-cutting initiative across the business. Despite group sales remaining flat at £59m, the wine specialist shifted from a pre-tax loss of £700,000 to a £1.7m pre-tax profit for the year ending 28 June 2024. The retailer attributed the turnaround to increased operational efficiency, with its cost-cutting measures delivering £1.4m in annual savings.

Fulfillment 115

Fulfillment Returns Consumer ATS 115

Retail TouchPoints

OCTOBER 25, 2024

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience with a brand even after a purchase is completed. In fact, 53% of shoppers view the post-purchase period as the most emotional part of any shopping experience. And beyond consumers’ heightened sensitivity to what happens after they click “buy,” retailers and brands also are recognizing how crucial the post-purchase moment is for their own success.

Consumer 265

Consumer Shopping Marketing Management 265

Inside Retail

OCTOBER 22, 2024

Amazon is preparing to launch a low-cost storefront as it ramps up its fightback against Chinese deep-discounting rivals Temu and Shein. The US retail giant is imposing price caps for the first time in its history, regulating how much vendors can charge for their items in order to be featured on the new portal. “We are always exploring new ways to work with our selling partners to delight our customers with more selection, lower prices and greater convenience,” an Amazon spokesperson

Planning 277

Planning Fulfillment Shipping 277

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

OCTOBER 21, 2024

News Corp is suing AI developer Perplexity for unauthorized use of copyrighted news articles.

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287

Retail Gazette

OCTOBER 23, 2024

Mike Ashley has demanded that fashion brand Boohoo, in which he owns a 27%, appoint him as its new chief executive in an open letter to its board. Frasers Group, which Ashley controls, said it was requisitioning a general meeting of Boohoo to hire the retail tycoon as a director and CEO of the company, as well as Kroll Advisory managing director Mike Lennon as a director, to take effect without delay.

Fashion 145

Fashion Finance Management ATS 145

Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price. Benefits include 5% back in rewards across Wayfair and its specialty and luxury brands, AllModern, Birch Land, Joss & Main and Perigold , as well as free shipping regardless of order size; both of these features are subject to some restrictions. Additional benefits include exclusive member-only sales with steep discounts on products across all categories, including national brands; early access t

Shipping 250

Shipping Shopping Customer Experience ATS 250

Inside Retail

OCTOBER 21, 2024

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

Fashion 290

Fashion Planning 290

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

OCTOBER 19, 2024

Snoop Dogg and Dr. Dre have a new gin on the market.

Marketing 279

Marketing 279

Retail Focus

OCTOBER 23, 2024

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW , ending years of post-Brexit trading challenges. Denby Pottery prides itself on the strength and craftsmanship of its stoneware, which it has made on-site in Derbyshire, England, for more than 200 years.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Retail TouchPoints

OCTOBER 21, 2024

Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems.

Returns 249

Returns Accounting Payment Services Location 249

Inside Retail

OCTOBER 23, 2024

Generative AI and machine learning is nothing new to Amazon.The e-commerce giant has been leveraging technology to personalise its customers’ shopping experience for decades now. However, as the rest of the retail industry is slowly catching up and incorporating Generative AI and machine learning into their online stores, Amazon is taking another leap forward and looking to further personalise recommendations, descriptions, and assistance in its store.

Shopping 231

Shopping Consumer ATS 231

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

OCTOBER 23, 2024

Home sales in September fell 3.5% compared to the same period last year.

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Retail Gazette

OCTOBER 20, 2024

Hotter Shoes is planning to ramp up the number it produces in British factories each year to one million pairs under its new owner. WoolOvers, which snapped up the retailer out of administration last year, has reversed the footwear specialist’s planned “phasing out” of manufacturing at its factory in Skelmersdale, Lancashire. The new owner wants to raise domestic production to three quarters of the shoes, up from 25%, that Hotter sells, The Times reported.

Fashion 124

Fashion Planning ATS 124

Retail TouchPoints

OCTOBER 22, 2024

Costco will be the official retail partner for Peloton ’s first seasonal offer. Beginning Nov. 1, Costco will sell an exclusive Peloton Bike+ bundle in 300 U.S. stores and online through Feb. 15, 2025, or while supplies last. Costco has recently focused on expanding its service portfolio; in April 2024 the retailer added weight loss care to its partnership with Sesame.

Accounting 224

Accounting Marketing ATS 224

Inside Retail

OCTOBER 24, 2024

Dog brand Bark has collaborated with Crocs to launch a pet footwear collection, Pet Crocs for dogs. Pet Crocs are constructed of breathable EVA foam and come in three sizes with glow-in-the-dark marbled Green Slime and Pink Dragon Fruit options. They have an adjustable strap for increased support, a sticky tread bottom, and ventilation holes on top.

Location 244

Location Marketing ATS 244

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

OCTOBER 23, 2024

Consumers should make sure their Honda is not included in this recall.

Consumer 269

Consumer 269

Retail Gazette

OCTOBER 23, 2024

Poundland is feeling pretty chipper after its new Perks rewards app became the top free app on the Apple App Store and Google Play in the 24 hours after its launch last week. The discount chain became the latest retailer to roll out a loyalty scheme , offering customers up to 100 exclusive member deals, the chance to collect points on their purchases in exchange for vouchers, and earn extra prizes through a ‘spin to win’ wheel.

Planning 111

Planning Shopping ATS Marketing 111

Retail TouchPoints

OCTOBER 24, 2024

Ulta Beauty is partnering with Rokt to add non-endemic ads to its retail media network (RMN) UB Media. Now, brand and advertising partners — even those not sold by Ulta Beauty — will be able to deliver relevant offers and messages to customers at the bottom of the marketing funnel. The partnership will help the beauty retailer unlock new revenue opportunities and deepen customer relationships during the competitive holiday season and beyond. “We’re committed to providing a personaliz

Beauty and Health 244

Beauty and Health Advertising Marketing ATS 244

Inside Retail

OCTOBER 20, 2024

Former Lovisa CEO Shane Fallscheer is launching his jewellery business, Harli + Harpa, which plans to roll out several stores by Christmas. The new retailer will market itself as “Your walk-in jewellery box” and open a store at Sunshine Plaza, among other planned locations. Harli + Harpa is currently recruiting staff using its social media profiles, the Australian Financial Review reported. “Harli + Harpa will benefit from Fallscheer’s experience and is more likely to suc

Planning 264

Planning Location Marketing ATS 264

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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

Retail Wire

OCTOBER 24, 2024

The promotion is in appreciation for veterans service in the U.S. military.

Promotions 264

Promotions 264

Retail Gazette

OCTOBER 24, 2024

John Lewis has unveiled its newly upgraded Oxford Street flagship following a £6.5m investment into the store. The department store chain has revamped its beauty hall, increasing the space by 25% to house 41 new counters and shop-in-shop concepts. The department is home to 175 beauty brands, including Clarins, Dior, Clinique and Charlotte Tillbury, as well as The Inkey List, Mac, Skin+Me, Nudestix, and The Ordinary.

Department Stores 116

Department Stores Shopping 116

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID). RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency.

Consumer 219

Consumer Payment Services Inventory Management Checkout 219

Inside Retail

OCTOBER 21, 2024

Founded in 1649, in what is now Finland, Fiskars Group is one of the oldest continuously operating companies in the world, with global net sales last year of €1.1 billion. Its brands include Fiskars, Georg Jensen, Gerber, Iittala, Royal Copenhagen, Moomin by Arabia, Waterford and Wedgwood, among others. Here, we speak with Nathalie Ahlström, who has led the company’s transformation since she was appointed CEO in 2020 and recently visited its operations in Sydney, Australia.

Department Stores 264

Department Stores Consumer Marketing Fashion 264

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance