Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly.

Consumer 290

Consumer Fulfillment Management Accounting 290

Retail Wire

OCTOBER 24, 2024

The fast-food minimum wage has had rippling effects throughout the industry.

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Inside Retail

OCTOBER 25, 2024

With the future of third-party cookies uncertain, the need for retailers to collect and nurture accurate first-party data about their customers has never been more essential. Jamie Hoey, country manager, Australia, with Wunderkind, says the importance of first-party data cannot be overstated. “If you know who someone is, you’ve got their details; that’s very powerful.

Promotions 242

Promotions Marketing Customer Experience Advertising 242

Retail Gazette

OCTOBER 21, 2024

WHSmith is bringing back vinyl records into 80 of its stores across the UK in response to growing customer demand for the format. The high street chain said its stores, including Canterbury, Chester, Edinburgh and York, will stock a selection of chart hits and classic albums on vinyl. The retailer first began selling vinyl albums in the 1950s but phased them out thirty years ago as the popularity of CDs took off.

Shopping 128

Shopping ATS 128

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Dive

OCTOBER 22, 2024

It's the second time in less than six months that the retailer has lowered prices. By the end of the year, the company said it will have cut prices on 10,000 items.

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Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item. “Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our as

Supermarket 311

Supermarket Customer Experience Management ATS 311

Retail Gazette

OCTOBER 22, 2024

Virgin Wines has returned to profitability after implementing a significant cost-cutting initiative across the business. Despite group sales remaining flat at £59m, the wine specialist shifted from a pre-tax loss of £700,000 to a £1.7m pre-tax profit for the year ending 28 June 2024. The retailer attributed the turnaround to increased operational efficiency, with its cost-cutting measures delivering £1.4m in annual savings.

Fulfillment 115

Fulfillment Returns Consumer ATS 115

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. One of the most effective ways to achieve these goals is by implementing a centralized database. A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Retail TouchPoints

OCTOBER 22, 2024

Costco will be the official retail partner for Peloton ’s first seasonal offer. Beginning Nov. 1, Costco will sell an exclusive Peloton Bike+ bundle in 300 U.S. stores and online through Feb. 15, 2025, or while supplies last. Costco has recently focused on expanding its service portfolio; in April 2024 the retailer added weight loss care to its partnership with Sesame.

Accounting 264

Accounting Marketing ATS 264

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. The key to thriving? Automation. This year, Australian shoppers are expected to spend a jaw-dropping $6.7 billion during the Black Friday/Cyber Monday weekend, up 5.5 per cent from 2023, according to Roy Morgan.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

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Retail Focus

OCTOBER 23, 2024

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW , ending years of post-Brexit trading challenges. Denby Pottery prides itself on the strength and craftsmanship of its stoneware, which it has made on-site in Derbyshire, England, for more than 200 years.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Retail Gazette

OCTOBER 20, 2024

Hotter Shoes is planning to ramp up the number it produces in British factories each year to one million pairs under its new owner. WoolOvers, which snapped up the retailer out of administration last year, has reversed the footwear specialist’s planned “phasing out” of manufacturing at its factory in Skelmersdale, Lancashire. The new owner wants to raise domestic production to three quarters of the shoes, up from 25%, that Hotter sells, The Times reported.

Fashion 124

Fashion Planning ATS 124

Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price. Benefits include 5% back in rewards across Wayfair and its specialty and luxury brands, AllModern, Birch Land, Joss & Main and Perigold , as well as free shipping regardless of order size; both of these features are subject to some restrictions. Additional benefits include exclusive member-only sales with steep discounts on products across all categories, including national brands; early access t

Shipping 278

Shipping Shopping Customer Experience ATS 278

Inside Retail

OCTOBER 21, 2024

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

Fashion 290

Fashion Planning 290

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Management

Retail Wire

OCTOBER 24, 2024

In-N-Out Burger continues expanding its California presence.

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Location 299

Retail Gazette

OCTOBER 23, 2024

Poundland is feeling pretty chipper after its new Perks rewards app became the top free app on the Apple App Store and Google Play in the 24 hours after its launch last week. The discount chain became the latest retailer to roll out a loyalty scheme , offering customers up to 100 exclusive member deals, the chance to collect points on their purchases in exchange for vouchers, and earn extra prizes through a ‘spin to win’ wheel.

Planning 111

Planning Shopping ATS Marketing 111

Retail TouchPoints

OCTOBER 25, 2024

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience with a brand even after a purchase is completed. In fact, 53% of shoppers view the post-purchase period as the most emotional part of any shopping experience. And beyond consumers’ heightened sensitivity to what happens after they click “buy,” retailers and brands also are recognizing how crucial the post-purchase moment is for their own success.

Consumer 290

Consumer Shopping Marketing Management 290

Inside Retail

OCTOBER 23, 2024

Generative AI and machine learning is nothing new to Amazon.The e-commerce giant has been leveraging technology to personalise its customers’ shopping experience for decades now. However, as the rest of the retail industry is slowly catching up and incorporating Generative AI and machine learning into their online stores, Amazon is taking another leap forward and looking to further personalise recommendations, descriptions, and assistance in its store.

Shopping 243

Shopping Consumer ATS 243

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

A1 Retail

OCTOBER 22, 2024

39 percent considering quitting their jobs or leaving the retail industry altogether as 48 percent say they don’t get enough support from their employer Shaken staff speak out: “The last few weeks have been horrendous”/“I’m left open-mouthed in shock” Shop workers urged to take part in free training to protect themselves against abuse this Christmas Shop staff have warned they feel unsafe and are looking to quit the retail industry, as new research reveals one in three face weekly abuse from sh

Shopping 111

Shopping Management ATS Returns 111

Retail Gazette

OCTOBER 24, 2024

John Lewis has unveiled its newly upgraded Oxford Street flagship following a £6.5m investment into the store. The department store chain has revamped its beauty hall, increasing the space by 25% to house 41 new counters and shop-in-shop concepts. The department is home to 175 beauty brands, including Clarins, Dior, Clinique and Charlotte Tillbury, as well as The Inkey List, Mac, Skin+Me, Nudestix, and The Ordinary.

Department Stores 116

Department Stores Shopping 116

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID). RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Inside Retail

OCTOBER 25, 2024

Each year, more than 200,000 tonnes of clothing are discarded into Australian landfills , primarily influenced by the fast fashion model, according to a recent study by Professor Alice Payne from RMIT’s School of Fashion & Textiles. Despite the potential for more than 90 per cent of clothing to be reused or recycled, only 7 per cent is processed for recycling, with an estimated half of household textile waste ending up in landfills.

Fast Fashion 264

Fast Fashion Fashion Consumer ATS 264

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Marketing

Retail Wire

OCTOBER 21, 2024

News Corp is suing AI developer Perplexity for unauthorized use of copyrighted news articles.

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Retail Gazette

OCTOBER 25, 2024

Holland & Barrett is planning to open up to 50 new stores in the UK next year as it ramps up its expansion plans. It forms part of the health and wellness retailer’s investment into physical stores, which saw the business open 35 new sites and refurbish 280 during the past year. The targeted store expansion for next year includes standalone stores, new formats and instore concessions with its retail partners, The Grocer reported.

Grocer 118

Grocer Supermarket Planning Location 118

Retail TouchPoints

OCTOBER 21, 2024

Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems.

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Returns Accounting Payment Services Location 278

Inside Retail

OCTOBER 20, 2024

Former Lovisa CEO Shane Fallscheer is launching his jewellery business, Harli + Harpa, which plans to roll out several stores by Christmas. The new retailer will market itself as “Your walk-in jewellery box” and open a store at Sunshine Plaza, among other planned locations. Harli + Harpa is currently recruiting staff using its social media profiles, the Australian Financial Review reported. “Harli + Harpa will benefit from Fallscheer’s experience and is more likely to suc

Planning 264

Planning Location Marketing ATS 264

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Fulfillment

Theatro

OCTOBER 22, 2024

78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience, and delayed purchases as economic pressures and tech annoyances loom large. Purpose of this Study 2024 has been a tough year for many.

Shopping 94

Shopping Customer Experience Planning Checkout 94

Retail Focus

OCTOBER 23, 2024

n 2024, the e-commerce industry is constantly evolving, providing the audience with a unique shopping experience that can surely reshape the future of traditional markets, embracing technology as a core concept for personalisation, and promoting new values that can help businesses gain competitive advantage. E-commerce is not just about selling and buying on digital platforms, but it’s an experience that serves the needs of a broad audience who seeks innovation in the ever-evolving tech wo

Shipping 130

Shipping Promotions Shopping Fulfillment 130

Retail TouchPoints

OCTOBER 24, 2024

Ulta Beauty is partnering with Rokt to add non-endemic ads to its retail media network (RMN) UB Media. Now, brand and advertising partners — even those not sold by Ulta Beauty — will be able to deliver relevant offers and messages to customers at the bottom of the marketing funnel. The partnership will help the beauty retailer unlock new revenue opportunities and deepen customer relationships during the competitive holiday season and beyond. “We’re committed to providing a personaliz

Beauty and Health 278

Beauty and Health Advertising Marketing ATS 278

Inside Retail

OCTOBER 22, 2024

Jeanette Fenske, director of stores at Woolworths Supermarket, was this year’s distinguished recipient of the Women Leaders in Retail scholarship, supported by the Australian Retailers Association (ARA) and Chief Executive Women. As part of the scholarship, she will attend the Women’s Leadership Forum at Harvard Business School, a five-day short course, and have her tuition and travel expenses paid, valued at $25,000.

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Supermarket Accounting Management Store Operations 246

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