Retail Dive
OCTOBER 15, 2024
While online shopping is returning to pre-pandemic behaviors, there is a generational divide between those who shop on computers versus mobile devices, according to Experian.
Retail TouchPoints
OCTOBER 14, 2024
As social media and digital connectivity continue to shape consumer behavior, especially among younger generations, brands are increasingly focusing on how to leverage fandoms and community to connect with young shoppers. (From left to right) Palmar Haasch of Business Insider moderates a session with Webtoon Entertainment’s Alessandra Ferreri, Chris Mathieu and Megan Weales at Advertising Week NY.
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Retail Wire
OCTOBER 12, 2024
7-Eleven has recently released its financial reports for the most recent quarter, and in a surprise move, has decided to close hundreds of its store locations in North America.
Inside Retail
OCTOBER 13, 2024
Foot Locker will launch its first reimagined concept store in Australia at Melbourne Central this Friday. The store will feature Foot Locker’s ‘Home Court’ experience, a multi-brand destination developed in partnership with Nike and Jordan. Its product offer will include on-court and off-court items from Nike, Jordan, Adidas, Puma, New Balance, and Under Armour.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail Focus
OCTOBER 15, 2024
Seasonal shopping events such as Black Friday, Cyber Monday, and the back-to-school season have a significant impact on retail stock prices. These periods experience a surge in consumer spending, driving up sales figures and influencing investor sentiment. As retailers roll out promotions and discounts to attract customers, their performance during these high-stakes times can lead to fluctuations in stock valuations.
Retail TouchPoints
OCTOBER 17, 2024
According to Cognizant’s recent study with Oxford Economics, generative AI is expected to have a $1 trillion impact on the economy by 2032. In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and custom
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
OCTOBER 13, 2024
It has been seven years since Amazon acquired the American grocery chain Whole Foods Market, but from its perspective, it is still only scratching the surface of the grocery sector. However, at last week’s Delivering the Future event in Nashville, Tennessee, the retail giant announced major plans to combine choice and convenience for its customers. “The way we see it: It’s still Day 1,” stated Tony Hoggett, senior vice president of worldwide grocery stores at Amazon.
365 Retail
OCTOBER 17, 2024
Sephora UK is set to continue its expansion across the country with the announcement of a new store opening in Liverpool ONE in Spring 2025. This latest addition follows the brand’s successful launches in the North-East, including stores in Newcastle’s Eldon Square and Gateshead Metrocentre. The Liverpool ONE store will be the eighth in Sephora UK’s growing physical portfolio.
Retail TouchPoints
OCTOBER 18, 2024
Amazon is no stranger to the world of advertising having first introduced ads in its online store 20 years ago. But last year something big happened in the Amazon ecosystem — it introduced TV advertising on its Prime Video streaming service. The significance of that move was evident at the fourth annual Unboxed conference for Amazon advertisers, which was dominated by sizzle reels of Prime Video content, appearances by the stars of that content and, most importantly, lavish repetition of the wor
Wiser
OCTOBER 16, 2024
Technology has made today’s market hyper-competitive, and pricing decisions can make or break a business. Companies that excel in pricing typically harness the power of both price intelligence and price optimization, relying on data such as customer ratings and reviews. Price intelligence provides data-driven insights into competitor pricing and market trends, while customer feedback provides a deeper understanding of how customers perceive value and what they are willing to pay.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Inside Retail
OCTOBER 16, 2024
The Victorian hole-in-the-wall coffee shop Coffee Treat has launched into franchising, with plans to extend into country towns. Director Chelsea Hayward told Franchise Executives , “I’ve heard so many times people say they can’t get a decent coffee in the country. So by franchising, I aim to make it accessible to country people. They haven’t had a lot of variety in small country towns.
365 Retail
OCTOBER 18, 2024
Frasers Group has opened its latest FRASERS store at Fremlin Walk Shopping Centre in Maidstone, continuing the brand’s expansion across the UK. The 70,000-square-foot store is spread over two floors and includes Sports Direct , Sofa.com, USC, Evans Cycles, GAME, and Jack Wills. This new addition has created over 40 jobs, furthering the group’s investment in local communities.
Retail TouchPoints
OCTOBER 16, 2024
Artificial intelligence is rapidly transforming how retailers set prices, sparking public debate and drawing regulatory attention. The Federal Trade Commission’s recent announcement of an inquiry into “surveillance pricing”—the use of personal shopper data for individualized pricing—has intensified scrutiny of AI-driven pricing practices.
Retail Gazette
OCTOBER 18, 2024
UK retail sales rose in September, beating expectations, driven by strong demand for new technology, although overall sales growth slowed, fresh data showed. Technology and telecommunication retailers saw sales surge by more than a third, buoyed by new product launches, including Apple’s new iPhone 16, which helped partially offset a 2.4% decrease in supermarkets.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
OCTOBER 13, 2024
Singaporean label Charles & Keith is ramping up its global expansion, opening three flagship stores in Tokyo, Singapore, and China, following its concept debut in Seoul last year. While the company partnered with architectural firm David Chipperfield Architects Milan for its flagship store in the vibrant district of Shibuya Center-Gai, in China, Charles & Keith integrated Chengdu-exclusive features in collaboration with local artists to showcase local culture.
Retail Focus
OCTOBER 17, 2024
Peel Retail & Leisure has announced that attainable-luxury fashion brand, Reiss, has opened a store at Gloucester Quays. As its first-ever store in the city, and only outlet in the South-West, the popular retailer joins the top 10 UK outlet’s extensive roster of leading fashion brands. Reiss’s Gloucester Quays store has opened opposite The North Face and next to Skechers, occupying 1,800 sq ft.
Retail TouchPoints
OCTOBER 15, 2024
Commerce is being embedded into more channels, platforms and touch points. Destinations once focused on education and inspiration are now shoppable, which means brands can transform every piece of content and point of engagement into a conversion opportunity. The collapse of the traditional marketing funnel was a central theme of this year’s Advertising Week New York (AWNY), which brought thousands of executives from across the industry landscape to New York City for four days of sessions
Wiser
OCTOBER 17, 2024
The eCommerce landscape is fiercely competitive, and effective pricing strategies can make or break a retailer’s success. For one rapidly growing pure-play retailer, staying ahead of the competition meant rethinking their approach to pricing. Faced with challenges like inaccurate competitor matches and incomplete data from their previous solution, they turned to Wiser for a more robust solution – and it transformed their business.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
OCTOBER 15, 2024
Discount variety retailer The Reject Shop plans to open more stores this year to support sales growth and increase profitability. In a trading update, the company said it is targeting to open 15-20 new stores in FY25. The chain currently has 386 stores nationwide, having opened 67 new stores and closed 35 underperforming ones since June 2020. According to chairman Steven Fisher, the discount variety sector presents a significant opportunity for growth over the medium to long term.
Retail Focus
OCTOBER 17, 2024
Retail Insight , the leading provider of store operations execution software, has announced two senior executive appointments to accelerate its international growth trajectory. Former senior sales leader at Buy Now Pay Later (BNPL) brand, Hokodo, Richard Collins joins as Chief Revenue Officer (CRO), while Peter Rooken-Smith is appointed as Chief Financial Officer (CFO).
Retail TouchPoints
OCTOBER 18, 2024
Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. In fact, a recent survey found that 87% of consumers are concerned about identity theft or fraud – a 24% increase from 2023 findings, when only 63% of consumers reported feeling this same type of concern.
365 Retail
OCTOBER 14, 2024
South Kensington Estates has signed a long-term deal with Italian design brand Baxter for a flagship store in London’s Brompton Estate, part of the renowned Brompton Design District. The handcrafted furniture brand will occupy a 3,313 sq ft space at 232-236 Brompton Road, under a 20-year lease agreement. This new flagship store will serve as a design gallery, providing a spacious and immersive environment for visitors to explore Baxter’s unique collection of luxury furniture.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Inside Retail
OCTOBER 18, 2024
The lore behind Swiss footwear brand On Running is something of a retail legend – brand founder Olivier Bernhard started experimenting by glueing pieces of garden hose to the outsole of his running to create the feeling of running on clouds. Now after more than a decade of scaling that prototype into a global sportswear brand, backed by tennis legend Roger Federer, On is ready to open its first door in Australia.
Retail Focus
OCTOBER 12, 2024
Railpen , manager of the £34bn railways pension scheme, has announced that Under Armour, the leading global sports apparel brand, has opened its biggest outlet store in Scotland at Caledonia Park. Under Armour has opened a 3,465 sq ft store at the premium designer outlet village, complementing its high-quality sportswear category alongside anchor brands, Nike and adidas.
Retail TouchPoints
OCTOBER 16, 2024
For decades, the mantra of retail success has been scalability. A brand’s ability to replicate the same look, feel and customer experience in each and every physical location has been a prerequisite for expansion, brand-building and economies of scale. Rich Johnson, Odyssey Retail Advisors However, in the luxury retail sector, it’s advantageous to use the available space and the geographic location to create a unique design concept for each brick-and-mortar store, according to Rich Johnson, Prin
Retail Gazette
OCTOBER 13, 2024
The value of Selfridges’ property portfolio was cut by over half a billion pounds last year, according to accounts from the luxury retailer’s property holding company. The accounts show valuers have cut the valuation of its £3.1bn property assets – which include its Oxford Street flagship in London – by £638.6m, a 20.6% drop. Over £1.7bn in loans, maturing in August 2025, are secured against Selfridges’ freehold property, The Sunday Times reported.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
OCTOBER 13, 2024
“Pelo malo”, or “bad hair”, is a term used in various Latin American communities to refer to hair that is curly and “hard to manage” However, Magdaline Hurtado knows that hair types like her own aren’t more “difficult”, they are just not catered to. After a particularly hot day in the Dominican Republic, Hurtado experienced the lightbulb moment to launch her brand Hello Updo, a hair accessories brand specialising in products designed for voluminous hair with varied
Retail Focus
OCTOBER 12, 2024
Attention all witches, wizards and Muggles! Global lifestyle brand MINISO’s brand-new Harry Potter-inspired collection is now officially on sale at a pre-launch pop-up in Langham Place, Mongkok, Hong Kong. The hotly anticipated exclusive collection, with first release of over 500 different co-branded products, is set to hit the shelves globally in October, bringing fan-favorite characters and enchanting designs to Harry Potter and MINISO fans around the world.
Retail TouchPoints
OCTOBER 16, 2024
The National Retail Federation predicts that this year’s holiday spending will increase by 2.5% to 3.5% over 2023 despite continued concern about a consumer pullback. This would equate to between $979.5 billion and $989 billion in total holiday spending from Nov. 1 to Dec. 31, compared to the $955.6 billion spent during the same period last year. Image courtesy NRF A number of factors have given analysts and retailers cause for concern about this year’s crucial holiday period, including a shopp
Retail Gazette
OCTOBER 16, 2024
Shein has enlisted more banks to help it line up its potential initial public offering in London. Barclays Plc and UBS Group AG have been appointed as bookrunners for the upcoming flotation on the London Stock Exchange, Bloomberg reported. The fast fashion giant has been working with the likes of Goldman Sachs Group Inc, JPMorgan Chase & Co and Morgan Stanley on its preparations.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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