Retail TouchPoints

APRIL 15, 2024

Within the Eye Odyssey experience, users are recommended to have an annual eye exam in accordance with the American Optometric Association and to schedule it online at their nearest LensCrafters location.

Promotions 130

Promotions Accessories Fashion Location 130

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Checkout Fulfillment Consumer 84

Hyken

AUGUST 14, 2023

Brands should aim to bridge the gap between their brand image and customer experience. If customers become excited about the product or brand, their expectations should be met or exceeded from the moment they interact with the business. Aligning the messaging and experience is crucial in maintaining customers’ enthusiasm.

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur campaign imagery, artwork and messaging from clients that can draw in potential customers as they pass on the street; Interior design that relies on rich colors and natural textures that allow products to shine ; A high-touch retail environment that encourages guests to experience the brand; and.

Boutique 245

Boutique Promotions Shipping Location 245

Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service. Happy Enabled Employees = Happy Customers. Voice of Customer.

Customer Experience 114

Customer Experience Drop-Shipping Employee Engagement Accounting 114

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions 264

Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

APRIL 18, 2023

All 20 EMS stores, located in seven Northeastern states, will participate. “I During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return.

Promotions 215

Promotions Returns Location Store Operations 215

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 222

Net Profit Department Stores Promotions Checkout 222

Retail TouchPoints

APRIL 3, 2024

Instead, your scheduled content will appear automatically, allowing you to focus on serving your customers and furthering other strategies for boosting sales. You can start by defining your content’s primary goals, which might include promoting specific products, informing customers about events or incentivizing activity on social media.

Promotions 259

Promotions Customer Experience Point of Sale Accessories 259

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail TouchPoints

APRIL 24, 2024

The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J., for additional reinvented stores it will open in 2024 , including at the brand’s NYC flagship and locations in Paris, Melbourne and Delhi.

Store Layout 231

Store Layout Accessories Location Promotions 231

Retail TouchPoints

OCTOBER 24, 2022

Latin America drugstore chain RaiaDrogasil is leveraging its in-store WiFi network to offer location-based marketing across 2,500 Brazilian locations. The solution, which is powered by Cloud4Wi , presents customers with an onboarding portal when they connect to any store’s guest WiFi network.

Promotions 162

Promotions Location Marketing Management 162

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Merchant Services 232

Merchant Services Payment Services Promotions Location 232

Retail TouchPoints

MARCH 17, 2023

Beauty brand Glossier has expanded its all-women leadership team with three C-suite appointments, including the promotions of Marie Suter to Chief Creative Director and Kleo Mack to Chief Marketing Officer, as well as the hiring of former Chanel executive Chitra Balireddi as Chief Commercial Officer.

Marketing 222

Marketing Wholesale Promotions Customer Experience 222

Retail TouchPoints

OCTOBER 31, 2022

“By starting with a consistent brand layout at each of our stores, we are able to deliver the signature Spirit Halloween in-store experience to every fan, regardless of where they may be visiting us.”. With a 2022 footprint of 1,450 locations, the company has more than doubled its number of physical stores since 2009.

Location 256

Location Promotions Customer Experience Accessories 256

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

OCTOBER 21, 2021

The platform will operate more than a dozen locations in Manhattan, Brooklyn, the Bronx and Queens, with plans to expand to Staten Island and double its NYC locations by the end of 2021. The company, which serves consumers in more than 1,000 cities and operates over 500 microfulfillment centers and retail locations in the U.S.

Promotions 216

Promotions Location Customer Experience Planning 216

Inside Retail

NOVEMBER 14, 2022

This is driving a growing expectation of exceptional customer experiences in-store, says Hanns, including demand for services such as click-and-collect, and endless aisles. Understanding their customers’ desire to make their sportswear creatively unique is taking customer experience to a whole new level,” says Hanns.

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 244

Payment Services Checkout Supply Chain Management Customer Experience 244

Retail TouchPoints

MARCH 15, 2024

For example, you can buy ads against competitor OOS offerings, promote the product’s pages on social media in a timely manner and send targeted emails to customers who have the product in an abandoned cart. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Inventory Management 221

Inventory Management Telecommunications Location Marketing 221

Retail TouchPoints

JANUARY 25, 2024

(CSI) will use a combination of digital screens, foot traffic analysis, an AI-powered social media solution and a robust content management system to power these new experiences. The stores, which are located in San Diego, Millbrae, Calif., and Vancouver, Wash.,

Promotions 235

Promotions Location Management Consumer 235

Inside Retail

AUGUST 1, 2023

But it’s not just the retail behemoths that can save money and even improve customer experience with a back-end review. Start with analytics If customers are both transacting and spending less, it’s important that your customer experience is top-notch. Smaller retailers can, too.

Customer Experience 246

Customer Experience Department Stores Promotions Checkout 246

Inside Retail

JULY 12, 2023

Located in Canberra Centre, the new store boasts a curated retail section to optimise the customer experience and has a dedicated cafe section where patrons can enjoy soft ice cream and Godiva’s hot chocolate. The post Godiva opens first store in Canberra appeared first on Inside Retail.

Promotions 130

Promotions Customer Experience Planning Location 130

Retail TouchPoints

SEPTEMBER 30, 2022

Recessions bring a change in consumer behavior, but they don’t mean customers stop going to stores altogether. Using OOH media and location-based targeting strategies allows retailers to maximize the value of customer floor time to increase basket size and drive revenue. Offering Targeted Promotions That Show Customers you Care.

Marketing 255

Marketing Promotions Advertising Comparison Shopping 255

Inside Retail

MAY 13, 2024

This strategic partnership aims to blend Sneaker Laundry’s innovative techniques with John’s local market expertise, promising a better customer experience for sneaker care in the region. In Bangkok, customers have the option of getting their sneakers picked up or dropped off by a delivery driver.

Location 147

Location Marketing Planning Fashion 147

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 239

Customer Experience Shipping Location Promotions 239

Retail TouchPoints

OCTOBER 13, 2023

Displays will be installed in key traffic areas, including in aisles and at deli, meat and seafood counters, wine and spirit departments and food courts across all Hy-Vee grocery locations as well as Hy-Vee Fast & Fresh stores.

Advertising 241

Advertising Promotions Management Marketing 241

Retail TouchPoints

MAY 5, 2021

Shoppers using the Walgreens app or online at Walgreens.com can now receive items in less than two hours , and members of the myWalgreens loyalty program can earn and use Walgreens Cash rewards and redeem digital promotions. Eligible products, delivery hours and fees will vary by location.

Customer Experience 183

Customer Experience Promotions Location Shopping 183

Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction. “We

Promotions 237

Promotions Location Marketing Management 237

Wiser

DECEMBER 11, 2023

They aid in the monitoring of product availability, pricing accuracy, promotional execution, and overall store cleanliness. A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. Wiser used its crowd of mystery shoppers to gather the in-store data.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Payment Services 217

Payment Services Checkout Inventory Management Customer Experience 217

Retail TouchPoints

DECEMBER 9, 2021

Footwear brand Johnston & Murphy has deployed YOOBIC ’s digital workplace platform to improve the employee experience at all 168 company-owned locations. Associates also can take pictures of displays for reporting purposes and receive real-time updates as campaigns or promotions change across the course of their workday.

Promotions 182

Promotions Customer Experience Management Location 182

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Cloud systems are typically designed to run a handful of large, universally available locations — sometimes referred to as “operating at cloud scale.” Edge systems process data in real time.

Payment Services 248

Payment Services Customer Experience Promotions Point of Sale 248

Retail TouchPoints

JULY 24, 2023

If the advertisements and promotions are not adequately tailored to the shopper, they won’t stand out amongst the noise. On the other hand, an advertisement that promotes the return of a shopper’s favorite seasonal dessert or provides a promotion for their favorite chip brand will earn their attention and draw them into the store.

Marketing 205

Marketing Retail Marketing Advertising Promotions 205

Retail Focus

DECEMBER 18, 2023

Christmas market Forms and Locations Christmas markets come in various forms, each reflecting the unique cultural identity of the region. In larger cities, Christmas markets often sprawl across multiple locations, each with its own theme and atmosphere. First and foremost, promoting local identity is crucial.

Marketing 147

Marketing Consumer Customer Experience Kiosk 147

Retail TouchPoints

MAY 1, 2024

Tailoring the shopping experience to individual preferences, like offering personalized product recommendations and customized promotions, is a psychological strategy that makes customers feel valued and understood, leading to a positive brand perception.

Consumer 274

Consumer Store Layout Customer Experience Checkout 274

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Additional data on details like itemized pricing fluctuations, promotion trends and store locations can enhance relevant data points to advertisers.

Advertising 238

Advertising Promotions Consumer Customer Experience 238